Experience

Freedom Scientific

• Software Development
• 1 - 100 Employee

• Low-Vision Hardware Technical Support

  • Mar 2017 - Present

  Tampa/St. Petersburg, Florida Area - Answer user inquiries regarding installation and operation of hardware products to resolve problems for dealers, end-users and other customers. - Maintain records of daily customer communication transactions, problems and remedial actions taken, or installation activities and enter all details in call tracking system. - Read technical manuals, confer with users, or conduct product diagnostics to investigate and resolve problems or to provide technical assistance and support by… Show more - Answer user inquiries regarding installation and operation of hardware products to resolve problems for dealers, end-users and other customers. - Maintain records of daily customer communication transactions, problems and remedial actions taken, or installation activities and enter all details in call tracking system. - Read technical manuals, confer with users, or conduct product diagnostics to investigate and resolve problems or to provide technical assistance and support by phone or online access. - Confer with staff, users, and management to obtain technical information and confirm recommended response / recovery actions. - Develop materials and procedures, train users in the proper use of hardware and/or software Show less



Cress Networks

• Network Technician

  • May 2016 - Mar 2017

  Tampa/St. Petersburg, Florida Area • Responsible for workstations disconnect/reconnect/configuration for Wells Fargo locations receiving visual update. Peripherals include VoIP phones, Pinpads, mobile tablet devices, local and network printers. • Complete disconnect and reconnect of network room, network cable termination and patch panel installation and testing. Installation of 4G wireless upgrade for router. • Reverse logistics documentation of all IT related equipment for locations decommissioned.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Contractor

  • Feb 2014 - May 2016

  CSC/SSA | Hardware Refresh Technician Contractor Feb 2015 - May 2016 -Traveled to over 40 Social Security sites within the US states and territories to configure transition to new laptop hardware on all users with upgrade under restricted turnaround replacement time -Lead teams by managing inventory, project planning stages, team communication, hardware inventory and project performance status. -Interfaced with end-user to complete needs-assessment in order to… Show more CSC/SSA | Hardware Refresh Technician Contractor Feb 2015 - May 2016 -Traveled to over 40 Social Security sites within the US states and territories to configure transition to new laptop hardware on all users with upgrade under restricted turnaround replacement time -Lead teams by managing inventory, project planning stages, team communication, hardware inventory and project performance status. -Interfaced with end-user to complete needs-assessment in order to determine hardware compatibility. Allegis Group | Window 7 Hardware Refresh Technician Contractor Mar 2014 – Jan 2015 -Performed system data migration for end-user and verified data integrity -Traveled to client sites within the US and Canada to ensure smooth upgrade and transfer of company data. Comcast | Window 7 Deployment Contractor Feb 2014 – Mar 2014 -Traveled to various client sites to configure transition environment and ensure continuous operation -Upgraded over 1000 systems for world’s largest broadcasting company -Responsible for ensuring seamless operation of SCCM for Windows environment migration Show less