Experience

DCI Digital Career Institute

• Germany
• Professional Training and Coaching
• 300 - 400 Employee

• Regionalleiter Ost

  • Jul 2020 - Present



DTAD GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Standortleiter Leipzig

  • Jul 2018 - Jun 2020



campus naturalis GmbH

• Leipzig, Saxony, Germany

• Standortleitung

  • Apr 2017 - Jun 2018



Wall Street English

• Spain
• Education Administration Programs
• 700 & Above Employee

• Center Director

  • Nov 2011 - Sep 2016

  - leading and directing a school of English, language school for mostly adult people- running and being responsible for a team of 15 employees- responsible for all matters regarding Sales, HR, Service and Facility- analysis and reporting of all numbers and figures regarding the daily operation of branch- creating and holding employee trainings and meetings on different topics, such as sales, customer service, product service/updates and client fidelity- Holding appraisal talks and helping employees to recognize, appreciate and improve strengths and abilites at work- creating and driving local store marketing projects to generate leads and sales opportunities (fairs, business events, etc.) - trouble shooting/setting up plans of action to improve center's perfomance.- Customer Service: recognizing customer complaints, dealing with them and finding solutions to ensure customer satifaction- driving a client fidelity program to ensure constant feedback from customers in order to improve school's service.- taking part in meetings and trainings/coachings on different topics- hire/fire employees, driving the recruitment process for all employees- consulting of and sales of products to customers. Show less

• Senior Sales Consultant

  • Jun 2010 - Oct 2011

  - consulting on the phone and face-to-face, both in German and English- being responsible for reaching sales objectives of B2C sales in center- analyzing and reporting sales figures to Center Director- ensuring top customer satisfaction through listening and offering personal solutions - taking part in promotional activities such as business events and fairs to generate leads/contacts- offering and giving single tutorings to improve learning results of customers- taking customer surveys and analyzing results to improve customer fidelity- driving internal sales (renewing existing contracts and getting referrals)- consistently in the top 10 from approx. 70 consultants in Germany Show less

• Senior Sales Consultant

  • Feb 2007 - May 2010

  - consulting on the phone and face-to-face, both in German and English- running, coaching and mentoring of the sales team (2 people)- being responsible for reaching sales objectives of B2C sales in center- analyzing and reporting sales figures to Center Director- ensuring top customer satisfaction through listening and offering personal solutions - taking part in promotional activities such as business events and fairs to generate leads/contacts- offering and giving single tutorings to improve learning results of customers- taking customer surveys and analyzing results to improve customer fidelity- driving internal sales (renewing existing contracts and getting referrals)- consistently in the top 10 from approx. 70 consultants in Germany- Winner of Senior Consultant of the Year Award 2007 Show less

• Sales Consultant

  • Jan 2004 - Jan 2007

  - consulting on the phone and face-to-face, both in German and English- ensuring top customer satisfaction through listening and offering personal solutions - taking part in promotional activities such as business events and fairs to generate leads/contacts- offering and giving single tutorings to improve learning results of customers- taking customer surveys and analyzing results to improve customer fidelity- driving internal sales (renewing existing contracts and getting referrals)- consistently in the top 10 from approx. 70 consultants in Germany Show less



KKH Kaufmännische Krankenkasse

• Germany
• Insurance
• 700 & Above Employee

• Senior Sales Representative

  • Jun 2003 - Jan 2004

  - being responsible for Sales in the east area of Leipzig - consulting on the phone and face-to-face - sales of memberships of a public social insurance fund - visiting companies within the area ta talk to the human resources officers about the insurance situation of their employees - field service, cold calling, cold visisting - reporting and analyzing all relevant figures to regional manager - being responsible for Sales in the east area of Leipzig - consulting on the phone and face-to-face - sales of memberships of a public social insurance fund - visiting companies within the area ta talk to the human resources officers about the insurance situation of their employees - field service, cold calling, cold visisting - reporting and analyzing all relevant figures to regional manager



Caritas Christi Health Care

• Hospitals and Health Care
• 100 - 200 Employee

• Altenpflege-Helfer/Zivildienst

  • Aug 2002 - May 2003

  - daily care of elderly and physically challenged people including washing, feeding, walking and other day-to-day activities. - documenting and reporting of all activities done - taking care of people with sickneses like dementia, Alzheimer's disease and Parkinson's disease - talking to relatives of patients providing them with new information about the situation/heath state of the patients. - end-of-life care - etc... - daily care of elderly and physically challenged people including washing, feeding, walking and other day-to-day activities. - documenting and reporting of all activities done - taking care of people with sickneses like dementia, Alzheimer's disease and Parkinson's disease - talking to relatives of patients providing them with new information about the situation/heath state of the patients. - end-of-life care - etc...



NÜRNBERGER Versicherungsgruppe

• Germany
• Insurance
• 700 & Above Employee

• Apprentice Insurance Agent

  • Aug 1999 - Jul 2002

  - Acquisition and consulting on the phone and face to face - needs analysis and finding solutions - sales of all needed insurances and financial products - helping hand in case of claim and reimbursement - training of new employees and apprentices - running and organising the office and the sales team of at least 3 agents - reporting, analysing of sales figures - Acquisition and consulting on the phone and face to face - needs analysis and finding solutions - sales of all needed insurances and financial products - helping hand in case of claim and reimbursement - training of new employees and apprentices - running and organising the office and the sales team of at least 3 agents - reporting, analysing of sales figures