Christian Padilla
Operations Analyst at Opontia- Claim this Profile
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English Native or bilingual proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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UAE drivers license
RTA Dubai
Experience
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Opontia
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Türkiye
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Retail
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1 - 100 Employee
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Operations Analyst
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Mar 2022 - Present
• Global SOP modelling and construction aligning our intercompany from other countries, streamline and standardize company processes. • Introduced a KPI review and data gathering system, leading to changes that decreased the number of monthly customer complaints and delivery performance delays. • Analyze and monitor statistical data, producing daily, weekly and monthly order performance report. • Review and analyze monthly accruals, budget target settings and service provider billings and accounting. • Collaborate with brand management and company stakeholders securing operational functions are aligned with partner departments. • Daily processing of e-commerce orders, coordinate with warehouse partners in ensuring target KPI are met. • Work closely with managers and employees to ensure corrective measures for operational enhancements were implemented. Show less
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Aramex
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United Arab Emirates
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Senior control tower executive (Baker Hughes Oil and Gas)
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Aug 2017 - Mar 2022
• Handling imports and export movement (SEA, AIR, LAND and EXPRESS).• Documentation and clearance preparation for local, freezone and international movements.• Shipment tracking, expediting, support and coordination from origin to destination.• Warehouse and operation supervision.• Manage stock and inventory level securing highly accurate and reliable data.• Client relationship coordinator (introduction to new business line and process improvement).• Chemical storage permit processing and application.• ASN monitoring and closure.• Handled day-to-day shipping and receiving overseeing more than 30 shipments per day.• To conduct investigation for complains and target root cause for permanent resolution.• Coordination and planning of loading and offloading of deliveries managing 20-30 drivers daily.• Implemented analysis, approach, strategies to improve processes, systems and operational behavior.• Assessing customer needs to strengthen productive relationship and conserve above and beyond level of satisfaction.• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Leading our control tower and operation in delivering beyond target results. Show less
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Contact Center Specialist (ADCB)
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Nov 2015 - Sep 2017
• Manage supervisor calls and complains in a professional and time efficient manner.• Create and compile team report/status for hourly, daily and monthly for report submission to the operations manager.• Train new employee and cross train employees from several departments.• Log attendance report for tardiness and absenteeism.• Ensure that our team are up to date for new company processes.• Conduct performance reviews of staff and administer rewards.• Plan and facilitate operational best practices to promote team productivity and efficiency.• Connect outbound and inbound calls to clients in arranging their deliveries for bank and e-commerce shipment.• Provide accurate information to clients answering their concern and inquiries.• Track and update client for international and domestic shipments.• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Show less
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Specialist Tier II
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May 2013 - Aug 2015
• Install and configure network system. • Maintain and ensure connectivity of network server. • Remotely access customer computer to resolve any software issue. • Check PC performance and configure it for efficient performance. • Offer and process orders for computer and warranty. • Run EPSA or computer diagnostics then resolve the issue. • Configure settings for network and internet. • Maintain file and case tracker for monthly report. • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fix, • Performed tests of functionality, security and performance of different workstations and devices. • Set up network profiles, security permissions and file sharing systems. Show less
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Education
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2009 - 2013
Adamson University
Bachelor of Science (B.S.), Information Technology
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