Experience

VIER

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Professional Services

  • Jun 2021 - Present

  Hannover, Niedersachsen, Deutschland Coordinate and optimize resources to ensure effective and timely service delivery. Maintain and develop client relationships, ensuring high levels of customer satisfaction. Manage and support a team of consultants, project manager and trainer. Develop and implement strategies to improve service quality and efficiency. Collaborate with sales and business development teams to identify new opportunities for professional services. Provide leadership and guidance in strategic planning and… Show more Coordinate and optimize resources to ensure effective and timely service delivery. Maintain and develop client relationships, ensuring high levels of customer satisfaction. Manage and support a team of consultants, project manager and trainer. Develop and implement strategies to improve service quality and efficiency. Collaborate with sales and business development teams to identify new opportunities for professional services. Provide leadership and guidance in strategic planning and decision-making. Monitor and analyze key performance indicators (KPIs) to assess the effectiveness and profitability of professional services. Ensure adherence to project budgets, timelines, and quality standards. Stay updated with industry trends and best practices in professional services. Show less



VIER Precire GmbH

• Germany
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • Apr 2021 - Sep 2021

  Hannover, Niedersachsen, Deutschland Cultivating partnerships and identifying new markets for the products and services of PRECIRE



4Com GmbH & Co.KG

• Germany
• Telecommunications
• 1 - 100 Employee

• Software Integration Consultant

  • Apr 2020 - Jun 2021

  Hannover, Niedersachsen As an IT consultant with a focus on software integration I design concepts together with the customer in order to integrate different software solutions (ERP, CRM, ticketsystems, knowledge bases, etc.) into the system architecture of the 4 Technology Group (AI, process management and communication platform). To do this, my team and I examine the client's business processes and develop the required interfaces, plugins and user interfaces for an optimal integration.



4Com GmbH & Co. KG | 4 Technologie Group

• Team Lead Solution Architects Key-Accounts

  • Jan 2014 - Mar 2020

  Hannover und Umgebung, Deutschland Team lead of Solution Architects with focus on key accounts. Consulting & support of DAX listed companies incl. project management, development and sales of individual customized cloud solutions in the key account segment



4Com GmbH & Co.KG

• Germany
• Telecommunications
• 1 - 100 Employee

• Solution Architect Key Accounts

  • Jan 2013 - Dec 2013

  Hannover und Umgebung, Deutschland Holistic consulting and support of key accounts with high customer value as well as distribution of customized solution and technical support!

• Projektleiter (Consulting,Vertrieb, Business-Partner Support)

  • Sep 2007 - Dec 2012

  Hannover und Umgebung, Deutschland Consulting, project management and technical support for customers as well as for strategic business partners.