Christian Montenegro
Onboarding Program Manager (Manager of Customer Success) at Baam- Claim this Profile
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Topline Score
Bio
Giovanni Lugones
Christian is calculated, takes the time to learn all facets of his position, and is receptive/quick to action feedback. I worked with Christian while he worked his way up the ranks. No matter the position he was in, Christian always showed kindness, prioritized people and had a plan for success before even asking. Focusing on behaviors, he was able to develop his people to be high performers and found creative ways to support and motivate his teams. Aside from being a strong leader for his people, he also was someone his peers could rely on. He always put his name forward to support initiatives and other geographic areas - flexing his remote leadership skills and raising those teams to find the same success his local area did.
Kamal Cheerindel
Compassion, understanding, availability, coaching and action. Being a compassionate leader will show your team that you always have their best interest in mind. It will show them that you truly care for not just their growth in the workplace but also as a person. Being able to connect on a human level will really gain the trust of the team that you are leading. A relationship that is built on compassion and trust will be a strong foundation for years to come. Listening to understand is an important quality to posses as a leader because it will show your team that not only are you hearing them but you are also able to provide effective solutions to the problem at hand. Another quality that I personally always thought is extremely important from a great leader is availability. It’s one thing to say you are there for your team but quite another to actually answer when those calls are coming through. Being able to reach out to a leader and actually have them respond in a timely manner to any issues or problems that need resolution is critical to the success of the team and business. A leader able to handle both their workload and also be available to their team is a true gem and rare to come across. Then come coaching and action. Being able to uplift a team and take them to new heights is not an easy feat. With so many different personalities on a team it is always difficult to find a coaching style that speaks to everyone. There will be times when one team member is excelling at certain tasks while others have trouble grasping the techniques or trainings. As a leader you have to be able to coach effectively in a manner where the entire team is able to grasp the techniques and apply them in the field. The second part of coaching is the action part. Follow ups with the team and taking action when there are results as well as when there aren’t. Taking action to provide further coaching or feedback so that the team is always supported, that way no one ever gets left behind. The above sums up just a fraction of Christian’s leadership qualities. Christian has not only performed, but also mastered these while I was working with him. I’ve spent the last two years not only collaborating, coaching, leading and working along side Christian but also personally learning from him. He is one of the most hard working, creative and driven leaders I have worked for. He understands what it takes to lead a team to success and then beyond. If there are things he doesn’t know, it doesn’t take him long to figure those out as he is very adaptable at his craft. Any team that employs Christian Montenegro as leader/Manager will immediately see results in not only metrics but culture and team productivity. Not to mention everyone that I’ve talked to that has interacted with Christian has wished for him to be their leader. These are just some of the reasons why I recommend Christian for any company looking to score a true leader, one that will lead them to new heights.
Giovanni Lugones
Christian is calculated, takes the time to learn all facets of his position, and is receptive/quick to action feedback. I worked with Christian while he worked his way up the ranks. No matter the position he was in, Christian always showed kindness, prioritized people and had a plan for success before even asking. Focusing on behaviors, he was able to develop his people to be high performers and found creative ways to support and motivate his teams. Aside from being a strong leader for his people, he also was someone his peers could rely on. He always put his name forward to support initiatives and other geographic areas - flexing his remote leadership skills and raising those teams to find the same success his local area did.
Kamal Cheerindel
Compassion, understanding, availability, coaching and action. Being a compassionate leader will show your team that you always have their best interest in mind. It will show them that you truly care for not just their growth in the workplace but also as a person. Being able to connect on a human level will really gain the trust of the team that you are leading. A relationship that is built on compassion and trust will be a strong foundation for years to come. Listening to understand is an important quality to posses as a leader because it will show your team that not only are you hearing them but you are also able to provide effective solutions to the problem at hand. Another quality that I personally always thought is extremely important from a great leader is availability. It’s one thing to say you are there for your team but quite another to actually answer when those calls are coming through. Being able to reach out to a leader and actually have them respond in a timely manner to any issues or problems that need resolution is critical to the success of the team and business. A leader able to handle both their workload and also be available to their team is a true gem and rare to come across. Then come coaching and action. Being able to uplift a team and take them to new heights is not an easy feat. With so many different personalities on a team it is always difficult to find a coaching style that speaks to everyone. There will be times when one team member is excelling at certain tasks while others have trouble grasping the techniques or trainings. As a leader you have to be able to coach effectively in a manner where the entire team is able to grasp the techniques and apply them in the field. The second part of coaching is the action part. Follow ups with the team and taking action when there are results as well as when there aren’t. Taking action to provide further coaching or feedback so that the team is always supported, that way no one ever gets left behind. The above sums up just a fraction of Christian’s leadership qualities. Christian has not only performed, but also mastered these while I was working with him. I’ve spent the last two years not only collaborating, coaching, leading and working along side Christian but also personally learning from him. He is one of the most hard working, creative and driven leaders I have worked for. He understands what it takes to lead a team to success and then beyond. If there are things he doesn’t know, it doesn’t take him long to figure those out as he is very adaptable at his craft. Any team that employs Christian Montenegro as leader/Manager will immediately see results in not only metrics but culture and team productivity. Not to mention everyone that I’ve talked to that has interacted with Christian has wished for him to be their leader. These are just some of the reasons why I recommend Christian for any company looking to score a true leader, one that will lead them to new heights.
Giovanni Lugones
Christian is calculated, takes the time to learn all facets of his position, and is receptive/quick to action feedback. I worked with Christian while he worked his way up the ranks. No matter the position he was in, Christian always showed kindness, prioritized people and had a plan for success before even asking. Focusing on behaviors, he was able to develop his people to be high performers and found creative ways to support and motivate his teams. Aside from being a strong leader for his people, he also was someone his peers could rely on. He always put his name forward to support initiatives and other geographic areas - flexing his remote leadership skills and raising those teams to find the same success his local area did.
Kamal Cheerindel
Compassion, understanding, availability, coaching and action. Being a compassionate leader will show your team that you always have their best interest in mind. It will show them that you truly care for not just their growth in the workplace but also as a person. Being able to connect on a human level will really gain the trust of the team that you are leading. A relationship that is built on compassion and trust will be a strong foundation for years to come. Listening to understand is an important quality to posses as a leader because it will show your team that not only are you hearing them but you are also able to provide effective solutions to the problem at hand. Another quality that I personally always thought is extremely important from a great leader is availability. It’s one thing to say you are there for your team but quite another to actually answer when those calls are coming through. Being able to reach out to a leader and actually have them respond in a timely manner to any issues or problems that need resolution is critical to the success of the team and business. A leader able to handle both their workload and also be available to their team is a true gem and rare to come across. Then come coaching and action. Being able to uplift a team and take them to new heights is not an easy feat. With so many different personalities on a team it is always difficult to find a coaching style that speaks to everyone. There will be times when one team member is excelling at certain tasks while others have trouble grasping the techniques or trainings. As a leader you have to be able to coach effectively in a manner where the entire team is able to grasp the techniques and apply them in the field. The second part of coaching is the action part. Follow ups with the team and taking action when there are results as well as when there aren’t. Taking action to provide further coaching or feedback so that the team is always supported, that way no one ever gets left behind. The above sums up just a fraction of Christian’s leadership qualities. Christian has not only performed, but also mastered these while I was working with him. I’ve spent the last two years not only collaborating, coaching, leading and working along side Christian but also personally learning from him. He is one of the most hard working, creative and driven leaders I have worked for. He understands what it takes to lead a team to success and then beyond. If there are things he doesn’t know, it doesn’t take him long to figure those out as he is very adaptable at his craft. Any team that employs Christian Montenegro as leader/Manager will immediately see results in not only metrics but culture and team productivity. Not to mention everyone that I’ve talked to that has interacted with Christian has wished for him to be their leader. These are just some of the reasons why I recommend Christian for any company looking to score a true leader, one that will lead them to new heights.
Giovanni Lugones
Christian is calculated, takes the time to learn all facets of his position, and is receptive/quick to action feedback. I worked with Christian while he worked his way up the ranks. No matter the position he was in, Christian always showed kindness, prioritized people and had a plan for success before even asking. Focusing on behaviors, he was able to develop his people to be high performers and found creative ways to support and motivate his teams. Aside from being a strong leader for his people, he also was someone his peers could rely on. He always put his name forward to support initiatives and other geographic areas - flexing his remote leadership skills and raising those teams to find the same success his local area did.
Kamal Cheerindel
Compassion, understanding, availability, coaching and action. Being a compassionate leader will show your team that you always have their best interest in mind. It will show them that you truly care for not just their growth in the workplace but also as a person. Being able to connect on a human level will really gain the trust of the team that you are leading. A relationship that is built on compassion and trust will be a strong foundation for years to come. Listening to understand is an important quality to posses as a leader because it will show your team that not only are you hearing them but you are also able to provide effective solutions to the problem at hand. Another quality that I personally always thought is extremely important from a great leader is availability. It’s one thing to say you are there for your team but quite another to actually answer when those calls are coming through. Being able to reach out to a leader and actually have them respond in a timely manner to any issues or problems that need resolution is critical to the success of the team and business. A leader able to handle both their workload and also be available to their team is a true gem and rare to come across. Then come coaching and action. Being able to uplift a team and take them to new heights is not an easy feat. With so many different personalities on a team it is always difficult to find a coaching style that speaks to everyone. There will be times when one team member is excelling at certain tasks while others have trouble grasping the techniques or trainings. As a leader you have to be able to coach effectively in a manner where the entire team is able to grasp the techniques and apply them in the field. The second part of coaching is the action part. Follow ups with the team and taking action when there are results as well as when there aren’t. Taking action to provide further coaching or feedback so that the team is always supported, that way no one ever gets left behind. The above sums up just a fraction of Christian’s leadership qualities. Christian has not only performed, but also mastered these while I was working with him. I’ve spent the last two years not only collaborating, coaching, leading and working along side Christian but also personally learning from him. He is one of the most hard working, creative and driven leaders I have worked for. He understands what it takes to lead a team to success and then beyond. If there are things he doesn’t know, it doesn’t take him long to figure those out as he is very adaptable at his craft. Any team that employs Christian Montenegro as leader/Manager will immediately see results in not only metrics but culture and team productivity. Not to mention everyone that I’ve talked to that has interacted with Christian has wished for him to be their leader. These are just some of the reasons why I recommend Christian for any company looking to score a true leader, one that will lead them to new heights.
Experience
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Baam
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France
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Graphic Design
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1 - 100 Employee
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Onboarding Program Manager (Manager of Customer Success)
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May 2023 - Present
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Onboarding Program Coordinator
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Feb 2023 - May 2023
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Asurion
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United States
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IT Services and IT Consulting
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700 & Above Employee
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District Sales and Operations Manager
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Aug 2022 - Feb 2023
In-home Area Manager Direct sales and operations in Southern California for the new In-home division for Asurion after they bought out Enjoy Technology. Lead the sales managers to ensure they are leading with best practices for their respective teams. Recruit, train, and mentor leaders to a high standard. Partner with many stakeholders to ensure the region becomes profitable. • Direct 10 Sales Managers in various parts of California. Oversee performance, coach on a remote basis, and advise on best practices. • Break down the yearly, quarterly, and monthly goals into an individual market level and create the overall strategy on how to achieve them. • Partner with different stakeholders to complete the transition from Enjoy Technology to Asurion, while minimizing the adapting period. • Supported combining different branches of the business to minimize overhead and create a sustainable business. • Created more of a team culture around the different regions so we can provide more support to each and figure out the winning strategies. • Supported the transition of hundreds of employees from one company to another Show less
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Enjoy Technology, Inc.
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United States
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Retail
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500 - 600 Employee
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General Manager (Field Captain)
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Jan 2022 - Aug 2022
In my present role, I lead operations in a fast-paced environment while delivering exceptional customer service with every interaction. I also spearhead recruiting, training, and mentoring of team members and ensure they are meeting corporate performance standards. I also direct merchandising efforts and adhere to planograms and corporate recommendations. Overall, I strive to generate a new type of retail experience that builds brand loyalty. I’d also be remiss if I didn’t mention that working for this organization has meant succeeding in a true start-up environment. Other duties include:• Direct 30-50 Experts operating in the field. Oversee performance, coach on a remote basis, and advise Experts how to set-up and connect devices at home or office locations.• Train Experts how to up-sell and invite customers to the store. Present accessories, insurances, and other devices in an effort to expand the value of each transaction.• Forge partnerships with renowned leaders including AT&T, Apple, and Sonos, among others.• Led Sales Managers in three different markets and elevated metrics and overall operations.• Credited with expanding retail operations from a 10-person team to more than 70 employees.• Coalesced the organizational mentality from operating in three separate markets to a larger singular vision.• Rebuilt the operations team in Tulsa, Kansas City, Orange County, Los Angeles, and Van Nuys.• Cultivated an improved corporate culture with elevated training that augmented levels of retention.• Regarded as a turnaround specialist with the capacity to identify and correct areas in need of improvement.• Conducted calls across the region to discuss opportunities to improve performance.• Onboarded several promising candidates that subsequently achieved titles in management.• Created an improved structure for Experts seeking promotion to Lead status for qualified candidates.• Expanded revenue from $50K per week to $100K per week in just a singular market. Show less
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Manager (Team Captain)
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Jan 2021 - Jan 2022
In my present role, I lead operations in a fast-paced environment while delivering exceptional customer service with every interaction. I also spearhead recruiting, training, and mentoring of team members and ensure they are meeting corporate performance standards. I also direct merchandising efforts and adhere to planograms and corporate recommendations. Overall, I strive to generate a new type of retail experience that builds brand loyalty. I’d also be remiss if I didn’t mention that working for this organization has meant succeeding in a true start-up environment. Other duties include:• Direct 30-50 Experts operating in the field. Oversee performance, coach on a remote basis, and advise Experts how to set-up and connect devices at home or office locations.• Train Experts how to up-sell and invite customers to the store. Present accessories, insurances, and other devices in an effort to expand the value of each transaction.• Forge partnerships with renowned leaders including AT&T, Apple, and Sonos, among others.• Led Sales Managers in three different markets and elevated metrics and overall operations.• Credited with expanding retail operations from a 10-person team to more than 70 employees.• Coalesced the organizational mentality from operating in three separate markets to a larger singular vision.• Rebuilt the operations team in Tulsa, Kansas City, Orange County, Los Angeles, and Van Nuys.• Cultivated an improved corporate culture with elevated training that augmented levels of retention.• Regarded as a turnaround specialist with the capacity to identify and correct areas in need of improvement.• Conducted calls across the region to discuss opportunities to improve performance.• Onboarded several promising candidates that subsequently achieved titles in management.• Created an improved structure for Experts seeking promotion to Lead status for qualified candidates.• Expanded revenue from $50K per week to $100K per week in just a singular market. Show less
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Lead Expert
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Sep 2019 - Jan 2021
Recruited, trained, and onboarded more than 50 new Experts. Facilitated several new partnerships including one with Apple to expand and improve the retail experience. Exhibited the ability to lead the team with remote oversight while allowing employees to succeed. Authored new training materials that included follow-up programming and trackable metrics. Instituted new administrative workloads to streamline the process for management. Integrated new ways to support Experts in daily responsibilities. Consistently achieved the highest levels of revenue among team members. Onboarded as an Expert at the outset of 2019 before being promoted. Show less
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Expert
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Jan 2019 - Sep 2019
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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Apple Specialist
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2015 - 2019
During my tenure at Apple, I offered exemplary leadership and strategized how to implement the best retail practices. Our location happened to be one of the busiest across all Apple stores. This meant a constant commitment and dedication to customer service. I also trained employees in proven sales strategies and offered insight on the best way to sell products. I was commended by management for creating a premier experience with all of my customer interactions. In addition, I led “Today at Apple Workshops” with the goal of expanding consumer education on products and applications. Other duties and accomplishments included: • Spearheaded initiatives to generate leads for business clientele which directly expanded revenue. • Assisted backstage with inventory counts during absences or callouts. • Achieved and exceeded sales and service metrics on a consistent basis. • Organized and supported the Genius Bar during "battery gate" which required expansive customer assistance. • Contributed to merchandising during overnight preparations for product launches or events. Show less
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MarketStar
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sony Specialist
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Jan 2013 - Jul 2015
While with Marketstar as a Sony Specialist, I connected with customers inside retail spaces including Best, Buy, Microcenter, and Fry’s Electronics. I offered insight into various Sony products and demonstrated how to use each one with precision. I was highly successful at converting interest into sales. In addition, I expanded relationships between Sony and Vendors to ensure products were being featured. Other duties and accomplishments included: • Credited for expanding market share by 50% for Sony products in an array of 3rd party retail locations. • Offered comprehensive training to retail personnel for different brands on the full complement of Sony products. • Assessed merchandising at the retail level, reviewed 3rd party contracts, and ensured terms were being met. • Established and strengthened relationships with retail sales teams that directly resulted in increased revenue. Show less
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Target
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Mexico
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Sales Associate
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Jul 2011 - Jul 2013
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Community
