Christian M.
Junior Azure DevOps Engineer | Application Support Analyst at Cognisco Ltd- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
Microsoft Azure Certification ExamsJun, 2020- Nov, 2024 -
HP Certified Professional Training
HP -
Planned Development (2022 - 2024)
Microsoft Certified Azure DevOps Engineer (2020) | AWS Certified SysOps Administrator Associate (2021) | AWS Certified DevOps Engineer Professional (2022)
Experience
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Cognisco
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United Kingdom
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Human Resources Services
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1 - 100 Employee
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Junior Azure DevOps Engineer | Application Support Analyst
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Nov 2017 - Present
• Azure DevOps Engineer: managing the production and development of cloud platforms, ensuring systems are operational and functioning, supporting the Development Team and over-all business to set up new environments – measuring performance, analysing process and ensuring timely results. • Application Support Analyst (2017 – 2019): managing and resolving requests for service, raising support cases and performing 2nd line (occasional 1st line) troubleshooting of issues. • Azure DevOps Engineer: managing the production and development of cloud platforms, ensuring systems are operational and functioning, supporting the Development Team and over-all business to set up new environments – measuring performance, analysing process and ensuring timely results. • Application Support Analyst (2017 – 2019): managing and resolving requests for service, raising support cases and performing 2nd line (occasional 1st line) troubleshooting of issues.
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TEAM (Energy Auditing Agency Ltd.)
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United Kingdom
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Utilities
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1 - 100 Employee
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Support Helpdesk Engineer
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2015 - Nov 2017
• Assisted customers with queries relating to the use and configuration of their TEAM software.• Ensured that all departmental KPIs and customer SLAs were met, monitored the support portal forums for customer posts or questions, escalating tickets and acted as nominated principle point of contact for Premium Support Services customers.• Assisted with the delivery & implementation of continuous improvement and provided expertise in relation to the maintenance and development of the Quality Management System (QMS).
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SBE Ltd
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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Data analyst / IT Support (2nd line)
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2004 - Nov 2014
• Provided 2nd line support for up to 170 staff, assisted internal and external customers by both telephone and face to face expertise to solve issues with hardware and software. • Used a variety of systems, databases and hardware including (but not limited to) SQL, Oracle, VB/VBA, Microsoft Access, Microsoft Office, LibreOffice and Excel. • Provided 2nd line support for up to 170 staff, assisted internal and external customers by both telephone and face to face expertise to solve issues with hardware and software. • Used a variety of systems, databases and hardware including (but not limited to) SQL, Oracle, VB/VBA, Microsoft Access, Microsoft Office, LibreOffice and Excel.
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Philips
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Netherlands
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Hospitals and Health Care
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700 & Above Employee
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Technical Support Analyst
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2002 - 2003
• Provided technical support and customer service to a variety of internal and external clients. • Provided technical support and customer service to a variety of internal and external clients.
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Education
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Qualifications
BTEC Higher in Electronics | A-Levels and BTEC First in Electronics (France)
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