Solutions Engineer

• Nov 2022 - Present

Deployment Engineer

• Aug 2019 - Nov 2022

Moving to the Professional Services team where I focused on projects and deployments for our clients. Whether it was a server refresh, data migration, network deployment, or a full Azure migration, I dived into the weeds to learn and implement solutions. Being able to architect and deploy a solution, and see the client benefit directly from it, has been one of the highlights of my career.

IT Support Technician

• Jul 2018 - Aug 2019

I developed my skills as a system administrator at a growing NYC MSP. Managing client's server, network, and cloud infrastructure needs. I was administrating everything from on-prem domains and line of business apps to cloud-only Azure AD setups with SaaS applications in the mix (and everything in between). Serving as a point of escalation for our fantastic service team and becoming known for closing tickets. All the while helping maintain Homefield's stellar 95%+ CSAT that we always strived for. Show less

Desktop Support Professional

• Feb 2016 - Jun 2018

Working for an established managed service provider in midtown New York. As a level 2 tech I provided phone, email, and onsite support for almost 40 clients. Troubleshooted and resolved a wide variety of software and hardware issues. Became known amongst the helpdesk team for my research and troubleshooting skill. Worked with Systems and Networking teams to escalate and resolve issues. Working for an established managed service provider in midtown New York. As a level 2 tech I provided phone, email, and onsite support for almost 40 clients. Troubleshooted and resolved a wide variety of software and hardware issues. Became known amongst the helpdesk team for my research and troubleshooting skill. Worked with Systems and Networking teams to escalate and resolve issues.

Tech Support Intern

• Sep 2015 - Feb 2016

Working for the DOE in conjunction with the Research Foundation of CUNY as a Tech Support Intern at New Heights Middle School in Brooklyn. As an intern I was the first and only point of contact for the teachers and administration in the school and was responsible for helping them with all of their technology needs. This includes desktop, printer, hardware, software, email, and web application support. Working for the DOE in conjunction with the Research Foundation of CUNY as a Tech Support Intern at New Heights Middle School in Brooklyn. As an intern I was the first and only point of contact for the teachers and administration in the school and was responsible for helping them with all of their technology needs. This includes desktop, printer, hardware, software, email, and web application support.

Desktop Support Intern

• Jun 2014 - Aug 2014

Gained experience working for a managed service provider in midtown New York. As an intern I provided basic onsite desktop support, prepared and deployed hardware to clients, and also provided onsite hardware and software upgrades. I worked with a great team that was open to questions and provided me with first hand experiences and advice on my career path. Gained experience working for a managed service provider in midtown New York. As an intern I provided basic onsite desktop support, prepared and deployed hardware to clients, and also provided onsite hardware and software upgrades. I worked with a great team that was open to questions and provided me with first hand experiences and advice on my career path.