Experience

Wrkspace Offices | Co-working | Meeting Rooms.

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Sales Director

  • Sep 2021 - Present

• Group Commercial Sales Manager

  • Jun 2018 - Present



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Area Manager

  • Sep 2013 - May 2018

  Accountable for the financial and operational performance of serviced office facilities in the Manchester Region. Encompassing new business contracts, client renewals and retention, conferencing facilities and all additional revenue streams. (Unit sizes ranging from 35,00 sqft – 95,000 sqft) • Responsible for the proactive management of over 500 SME business clients across the region and more than 300 virtual office clients. • Achieved 2.7m in total revenue sales in 2017,2.1m in 2016 and 1.95m in 2015.Consistant top 10 Area Manager performer in the UK (400 centres) and consistent top 50 Global Area Manger performer. • Reduced Operational costs by streamlining ordering system resulting in a 15% reduction in monthly spend, equating to £18k pm/216k pa. • Implemented and delivered training for the new customer retention programme across Manchester, achieving record retention rates of 85% for existing clients. • Increased occupancy levels December 2016 – December 2017 across the Region by 13%. • Increased client revenue uplifts from December 2016 – December 2017 by 14% resulting in a revenue uplift of £1.55m throughout Manchester (Embedded rate measured) • Increased client business expansions by 12% in H2 of 2017 by introduction of a client contact programme across NW and Manchester Regions. (3.5m annualised revenue increase) • Conducting monthly staff appraisals and performance reviews highlighting essentially, where staff were under performing and failing to hit sales targets as a result implementing a plan of action to improve sales figures. • Managed the regional business referral programme in 2017 resulting in an uplift of 23% against 2016 reported opportunities. • Designed, implemented and managed a area online marketing campaign resulting in 36 new clients’ contracts/ £275k revenue.



MWB Business Exchange

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Area Business Manager

  • Mar 2012 - Sep 2013

  • Responsible for the proactive management of over 300 existing client SMEs across the region and more than 200 virtual office clients across 5 serviced office centres in South Manchester. • Project managed centre refits including client contract management from start to project completion. • Increased IT/Telecoms and secondary spend revenue year on year throughout the region by conducting detailed financial audits, upselling and identification of missed billing opportunities. • Delivery of 16m total revenue regional target in 2013. Up 12% from 2012. • Annual awards achieved for 4 centres within the region for operational brand standards based on mystery shop audits across the 4 quarters. • Maintained good or outstanding financial performance. • Development and implementation of a ‘turn-around’ strategy to bring about improvements in outcomes and quality of provision. • Development and delivery of a recovery strategy, including a financial recovery plan to satisfy the requirements of the key stakeholders. • Annual awards achieved for 4 centres within the region for operational brand standards based on mystery shop audits across the 4 quarters. • Led teams in producing business plans that focused on all aspects of facility operations, including priority setting. • Implementation of a revised staffing structure. • Self-motivated with Powerful project planning, implementation skills - delivery focused. • Comfortable with analysing and understanding data, working under time pressure. • Led teams in producing a business plan that focused on all aspects of facility operations, including priority setting.



Total Fitness

• United Kingdom
• Health, Wellness & Fitness
• 200 - 300 Employee

• Group Business Manager

  • Jan 2007 - Feb 2012

  • Overall responsibility for the business performance of 12 Premium Heath clubs, based in the North of England. • Financial planning and project management, solid track record of using advanced research, analysis, strategic planning, staff development and negotiation skills to successfully develop business initiatives whilst maximising profit, minimising cost and driving continuous change. • Skilled leader who has managed diverse business situations and developed new and existing teams through re-structures and when high levels of performance management is required. • Achieved the highest staff retention rates two years in succession. • People management including appraisal and performance management. • Quality improvement - systems and audit systems improved and driven daily. • Sales delivery of over 2500 units per calendar month. • Mandatory Work Programmes turned around under performance to achieve all KPIs and deliver on time • Significant senior team leading experience, Employer Engagement and strong team-player skills acquired. • Development and Implementation of a successful member improvement strategy to bring about an 16% improvement of customer retention rates • Conducted monthly staff appraisals and performance reviews highlighting essentially, where staff were under performing and failing to hit sales targets as a result implementing a plan of action to improve sales figures. • Mentoring both existing and new staff, devising daily and weekly motivational training sessions for all staff on a variety of different topics. • Change management experience and the implementation of change culture. • Brand standard Ambassador for the business. Actively promoting a,’ inspect what you expect’ culture. • Improved service delivery through coaching and mentoring and with an effective induction programme. • Co-ordinated quality Improvement activities to identify performance areas for improvement.



Fitness First UK

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Cluster General Manager

  • Nov 1998 - Jan 2007

  • Managed a collective of 3 Health Clubs in the central Manchester Region. • Achieved year on year improvement of EBITDA performance across the group. • Highest member retention figures achieved in the North West region 2003/04/06. • Actively managed the cluster sales process achieving an average of 700 new members per calendar month. • Highly influential in changing culture across the cluster, involving key staff to make a significant change and improvements. • Experienced senior leader, benefitting from a track record of delivering quality improvement strategies. • Results driven and consultative in approach, regularly encouraging staff to be involved at all levels. • Demonstrated and articulated high expectations and set realistic and achievable targets for the cluster; including financial and additional income generation opportunities. • Provided staff with coaching and change management strategies to rapidly improve performance. • Prepared “mini” inspections through a new developed quality cycle within the business centre cluster. • Implemented a highly effective referral process with existing customers which increased referrals by 20%. • Awarded Cluster Manager of the year on two separate occasions at the Annual National Sales Conference.