Experience

BB&T

• United States
• Financial Services
• 700 & Above Employee

• Analyst

  • Oct 2018 - Present



Nationwide

• Insurance
• 700 & Above Employee

• Claims Specialist , MD- Material Damage

  • Aug 2012 - Oct 2018

  • In-depth knowledge of Company policies and procedures, with emphasis in Material Damage Operations. • Frequent exercise of independent judgment which may have a moderate impact on the Company in areas such as costs, employee relations and legal complications. • Responsible for the recommendation of Direct Repair Programs shops and drive-in locations to maximize company results and customer satisfaction• Verify the consistency and accuracy of vendor and customer damage reports, scheduling damage repairs, and distributing claims, dispatching to appropriate regional field adjusters based on territory, • Responsible for generating, interpreting, and printing various assigned reports.• Audit integrity of adjustment quotes, while analyzing vehicle inspections to determine accurate salvage management and disposal.• Arrange and negotiates with repair shops, independent appraisers, Policyholders or claimants to inspect vehicle• Establishes rapport with agents, field adjusters, inside adjusters, and medical adjusters for completion of claims

• Human Resources Support Coordinator

  • Aug 2012 - Aug 2016

  • Implemented efficient, best practice workflow initiates to eliminate waste and contain cost management, while training on company policies and procedures.• Schedule on-site and remote interviews between candidates, recruiters, and hiring teams • Analyzed and create charges and final invoices, while researching and resolving outstanding invoices to ensure compliance with Escheatment requirements.• Process expense reports and other departmental invoices • Effectively communicated with key stakeholders, including billing and attorney negotiators regarding account resolutions, while organizing and facilitating monthly department meetings and events to present key metrics.• Provided support for the preparation and coordination of organizational trainings and events. • Participates in developing department goals, objectives, systems, policies and procedures



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• HR Administrative Assistant

  • Jan 2011 - Aug 2012

  • Processed worker’s compensation, medical, and dental claims. Processed invoices and purchase orders in coordination with facilities management. • Updated employee HR and benefit files and assists employees with any benefit related transactions such as enrollment, termination, changes, beneficiaries, FMLA, disability, rollovers, QDRO’s, QMCWO’s, distributions, loans, and hardships.• Consulted with employees to mitigate COBRA notices and health benefit information, and validation of 401(k) loan process and funding• Assisted in administering various employee benefits programs including, but not limited to, medical, dental, vision, life, LTD, STD, Pension, FSA and HSA• Provided general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing reports and documents, filing-both electronic and hard copy, tracking deadlines. Set up personnel files and related administrative files support as needed. • Maintained executive schedules and calendars, organizing and prioritizing events and meetings. Coordinated travel and lodging arrangements for executive management



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Consultant

  • Feb 2006 - Dec 2010

  • Provided excellent top tier customer service support for network resolution, utilizing articulate, effective communication styles adjusting to the specific needs of the customer.• Analyzed individual customer needs to provide specialized resolutions and strategies for system and network optimization.• Responded to more than 10 inbound calls per hour, exceeding department production requirements by 37.5%