Experience

BlueStar EMEA

• Netherlands
• IT Services and IT Consulting
• 100 - 200 Employee

• Key-Account-Manager

  • Mar 2021 - Present

  Region Brüssel, Belgien • Manage assigned accounts and prospect new accounts • Self-study of pertinent materials related to BlueStar activities • Attend vendor trainings, sales meetings and activities as directed • Identify appropriate contacts and drive leads through the sales pipeline • Keep management informed of all activity, including timely preparation of reports • Execute sales strategy



ScanSource

• IT Services and IT Consulting
• 700 & Above Employee

• Key-Account-Manager

  • Jan 2020 - Feb 2021

  Brüssel und Umgebung, Belgien -Build, nurture, and grow relationships with the assigned accounts -Focus on retaining and increasing ScSc's share of wallet across the assigned account base -Identify opportunities at the assigned accounts for further penetration and growth of the ScSc solution set -Engage in account planning activities for the assigned accounts to help identify the account health, key areas of opportunity, strengths, and potential risks -Participate in regular business reviews and QBR's alongside… Show more -Build, nurture, and grow relationships with the assigned accounts -Focus on retaining and increasing ScSc's share of wallet across the assigned account base -Identify opportunities at the assigned accounts for further penetration and growth of the ScSc solution set -Engage in account planning activities for the assigned accounts to help identify the account health, key areas of opportunity, strengths, and potential risks -Participate in regular business reviews and QBR's alongside their assigned Account Manager -Responsible for attaining quota based on the assigned account base -Generate quotes and provide to customers, refining quotes as the deal negotiations progress -Engage the Pre-Sales Engineers and Services Team to support specific opportunities -Collaborate with other ScSc resources including Services, RFS, and Sales Support to support deal closure -Coordinate order processing with the Sales Operations CoE in an organized and effective manner -Develop understanding of the ScSc solutions that enable the accounts -Identify solutions that will help the assigned accounts capitalize on market opportunities and facilitate growth -Develop understanding of the assigned accounts business models and how the account's measure success -Research the assigned portfolio of customers, market and industry trends, competitors, and competitive solutions -Develop and maintain relationships with key business stakeholders at assigned accounts -Develop trusting and collaborative relationships with both internal and external stakeholders -Understand assigned accounts' business models, markets they operate in, competitive landscape, expansion opportunities, and the account's end users

• Account-Manager

  • Jan 2018 - Dec 2019

  Brüssel und Umgebung, Belgien · Generate profitable business. · Be responsible for the whole sales cycle; from consultation/solution design to quote and order delivery. · Proactively identify and prospect new customers/opportunities and recruit new buying accounts · Book and attend video / in person meetings to introduce ScanSource to new reseller accounts · Respond to incoming sales calls · Grow business with assigned customers. · Effectively manage customer base by maintaining regular contact · Build… Show more · Generate profitable business. · Be responsible for the whole sales cycle; from consultation/solution design to quote and order delivery. · Proactively identify and prospect new customers/opportunities and recruit new buying accounts · Book and attend video / in person meetings to introduce ScanSource to new reseller accounts · Respond to incoming sales calls · Grow business with assigned customers. · Effectively manage customer base by maintaining regular contact · Build and maintain a sales pipeline · Build strong business relationships with senior customer representatives and vendor sales contacts · Be a trusted advisor for ScanSource customers. · Respond quickly and accurately to customers' incoming inquiries related to price, availability and product specification. · Negotiate and maintain profitable commercial terms with your accounts · Create joint business plans with customers · Support customers with end user projects · Promote new products, marketing activities, events etc. to ScanSource customer base. · Collaborate with other sales colleagues and other departments such as Pre-Sales and Business Development to add maximum value to your customers. · Meet or exceed quarterly sales targets. · Identify and achieve quarterly objectives, outlined in partnership with Sales Manager

• Sales Administrator

  • Jan 2017 - Dec 2017

  Brüssel und Umgebung, Belgien -Order processing -Research tracking numbers and ETA of orders -Order expediting -Process allocations -Handle RMA requests -Check email, voice mail, and BO reports for absent resp. -Work on special projects given by Team Leader -Regular attendance is an essential function of the Sales Assistant position -Reports directly to Sales Team Leader -Works directly with vendors, customers, sales reps, Executive Management and Team Leaders



Eastman

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Internal Sales Representative

  • Mar 2014 - Dec 2016

  Zaventem, Flandern, Belgien -Develop and utilize territory management plan Identify and cold-call prospects -Support account managers in generating new business by creating and delivering qualified opportunities -Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell -Handle inbound, unsolicited prospect calls, internet leads, and convert them into sales -Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns;… Show more -Develop and utilize territory management plan Identify and cold-call prospects -Support account managers in generating new business by creating and delivering qualified opportunities -Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell -Handle inbound, unsolicited prospect calls, internet leads, and convert them into sales -Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues -Provide Voice of Customer feedback including product quality, performance and service issues and concerns -Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms -Provide ongoing sales demand forecasts -Negotiate business to close including pricing, sales terms and other conditions -Help provide sales analysis data to external sales team. -Engage effectively with SFDC and opportunity management process Show less



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Internal Sales Representative

  • May 2014 - Dec 2014

  Region Brüssel-Hauptstadt • Drive and achieve individual and team objectives and be accountable for sales results • Welcome every Client and provide the best Client experience through the delivery of premium customer service, product knowledge and expertise • Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services • Perform as a team player and participate in all activities contributing to the overall objectives of the store



Sony

• Entertainment Providers
• 700 & Above Employee

• Internal Sales Representative

  • Feb 2013 - Apr 2014

  Zaventem, Flandern, Belgien -Preparing agendas and briefing papers for meetings -Coordinating meetings and minute taking -Creation and completion of legal contracts KPI action tracking -Producing and amalgamating Power Point Presentations -Interpreting Management Information to ensure reports of all activities across the groups are available -Correspondence (verbally and in writing) with customers, both internal and external



Adplorer

• Luxembourg
• Advertising Services
• 1 - 100 Employee

• Customer Advisor

  • Nov 2011 - Dec 2012

  Frechen, Nordrhein-Westfalen, Deutschland -Managing incoming calls and customer service inquiries -Generating sales leads that develop into new customers -Identifying and assessing customers’ needs to achieve satisfaction



TECTUM Group

• Call Center Representative

  • Apr 2010 - Apr 2011

  Essen, Nordrhein-Westfalen, Deutschland -Managing incoming calls and customer service inquiries -Generating sales leads that develop into new customers -Identifying and assessing customers’ needs to achieve satisfaction