Experience

MedNet Global Healthcare Solutions LLC

• United Arab Emirates
• Insurance
• 400 - 500 Employee

• Call Center Specialist

  • Jun 2016 - Present

  • Provide primary customer care and support. • Find solution or resolve customer complaints and DHA raised concerns. • Coordinate with DHA, customer and Insurance providers for customer concerns. • Answer product questions with up-to-date medical and insurance policy knowledge. • Coordinate with other departments to insure smooth operations. • Product testing and presentation to clients. • Adjudicate OP, IP, Pharmacy and Reimbursement claims. • Familiar with CPT, ICD codes. • Knowledgeable in DHA, AUH insurance policy guidelines. • Planning for monthly roster schedule. • Prepare monthly, quarterly and year end reports for analysis, Participating Insurance Company and DHA compliance. • Train new officers, created plans for training development. • Quality assurance officer. Evaluate calls for monthly review, planning and ensure customer satisfaction. • Exceeded goals and output through work prioritization, team coordination and good work ethics. • Multiple client positive feedback for excellent customer service. Show less



dubai insurance company

• medical call center executive



IRANIAN HOSPITAL-DUBAI

• United Arab Emirates
• Hospitals and Health Care
• 300 - 400 Employee

• medical pre-approvals officer

  • Dec 2012 - Feb 2013



apex global network solution

• cebu philippines

• lecturer / researcher

  • Jan 2011 - Dec 2012



cortes general hospital

• mandaue city cebu, philippines

• ER nurse

  • Jan 2010 - Dec 2012



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Representative

  • Jan 2012 - Jun 2012



edgeworth review center

• cebu Philippines

• Research Analyst / lecturer

  • Dec 2010 - Jun 2011