Experience

iseek

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Feb 2023 - Present



Iristel

• Canada
• Telecommunications
• 1 - 100 Employee

• Network Operations Center Engineer (VOIP)

  • Apr 2022 - Mar 2023

  Work closely with regional and global teams to provide ongoing support for theglobal network infrastructure. •Track all incidents and customer requests in the firms’ Service Desk system. •Follow documented procedures for incident resolution for many repetitive types ofsupport requests. •Monitor data & voice circuits and work with carrier to resolve outages. •Monitor Data Center status and work with Colocation Providers to resolve issues. •Provide proactive monitoring of customer network and equipment undermanagement. •Assist and monitor network configuration changes in accordance with the firm’schange management process. •Perform root cause analysis for service interruption/recovery, deploy preventativeand corrective measures in the enterprise. •Review incident reports provided by vendors, as well as draft internal incidentsummary reports to senior management when needed. •Troubleshoot reported issues from clients and service providers. •Monitor fraudulent calls. •Act as middleman from enterprises and telecommunication companies. •Manage customers PBX with BroadSoft technologies. •Level 3 support Show less



Straive

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Telecommunication and Network Engineer

  • Sep 2020 - Apr 2022

  - Manage technical architecture and physical design for data and voice network infrastructure. - Administers and maintains corporate IT infrastructure, including network connectivity and Internet access. - Performs daily monitoring of internet link and networking equipment. - Administers and maintains telephone system, voicemail, conference bridge, voice gateways and telephone switches. - Configures and Troubleshoots CISCO Routers and Switches. - Manages and implements project initiatives to continually improve/upgrade the network infrastructures. - Manages CISCO ASA Firewall - Manages Fortinet UTM Firewall Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Network Operations Center Engineer

  • Oct 2019 - Sep 2020



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• • Jul 2018 - Oct 2019

  • Look at incidents that occur, trends of an incident, root cause analysis. What impacts the service and end customer experience and to prevent reoccurrence.• Supports Operations through identifying opportunities through daily, weekly and monthly Root Cause Analysis, Trend Analysis, and recommendations for permanent fix.• Predicting and preventing negative impacts on the shareholders networks.• Leads Service Improvement Plan and Continual Improvement Plan for accounts being supported.• Ensures quality and accuracy in all phone and ticket transactions.• Provide Problem Report to customers such as P1 & P2 Incidents.• Providing insight on supplier performance in problem management and challenging where appropriate.• Identifying areas for continuous service improvement.• Attend meetings required and support inputs• Responsible for signing off workarounds to problems suggested by the supplier.• Where required, responsible for resolving problems.• Responsible for reviewing major problems report provided by suppliers.• Responsible for identifying risks to the network.• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate. Show less

• • Apr 2014 - Oct 2019

  • Look at incidents that occur, trends of an incident, root cause analysis. What impacts the service and end customer experience and to prevent reoccurrence.• Supports Operations through identifying opportunities through daily, weekly and monthly Root Cause Analysis, Trend Analysis, and recommendations for permanent fix.• Predicting and preventing negative impacts on the shareholders networks.• Leads Service Improvement Plan and Continual Improvement Plan for accounts being supported.• Ensures quality and accuracy in all phone and ticket transactions.• Provide Problem Report to customers such as P1 & P2 Incidents.• Providing insight on supplier performance in problem management and challenging where appropriate.• Identifying areas for continuous service improvement.• Attend meetings required and support inputs• Responsible for signing off workarounds to problems suggested by the supplier.• Where required, responsible for resolving problems.• Responsible for reviewing major problems report provided by suppliers.• Responsible for identifying risks to the network.• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate. Show less