Experience

Virginia State University

• United States
• Higher Education
• 300 - 400 Employee

• Director of IT Governance and Risk Management

  • Apr 2018 - Present



Commonwealth of Virginia

• United States
• Government Administration
• 700 & Above Employee

• Information Security Officer

  • Nov 2015 - Mar 2018

  • Managed the review and determination of datasets for confidential information and alignment with applications that require use and storage of confidential information. Collected data on storage systems access and encryption. • Generated metrics on collected data within the Archer system on PII, PHI, PMI, FTI, FERPA, PCI, Law Enforcement, Legal Investigation and SCADA for application critical usage. • Reviewed data in transit and data at rest encryption schemes. Provided information on third party access capabilities and audit agreements of third parties. • Documented process and procedure usage of the Archer system using MS PowerPoint. Developed tracking documentation for auditors using MS Excel. • Interviewing of state agency ISO’s to confirm actual dataset information confidential integrity and gather proof of documentation. • Audit of hardware systems where confidential information resides for access intrusion detection Show less



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Lead Applications Support Engineer

  • Feb 2014 - Oct 2015

  • Managed the 3M BOS Tolling application as the SPOC on-site at the Transurban ExpressLanes Operation Center in Alexandria, VA. • System incident management using Salesforce and Track-It!/MOMs for referral, auditing and updating the customer on the progression towards resolution of the system incident. • Declared SWAT incidents for all-hands to bridgeline and break-out sessions to resolve major incidents, as in total system down incidents. • Provided hardware system health checks using Ipswitch/WhatsUpGold. Supported review and resolution of hardware incidents that impacted software application performance. • Developed process-flow documentation using PowerPoint to detail team methodology in managing incidents, root cause analysis and change control form usage. • 3M representation at all CAB (change advisory board) meetings and defense/explanation of all 3M required or recommended system changes for the BOS Tolling application or Dynamic Pricing System (DPS) software or any impacted hardware systems. • Generated monthly metrics report which valuated support efforts and compliance of service level agreement that is provided to Transurban and Raytheon. • Managed application deployments via a team. Shutdown of web services with maintenance splash screens for public notice. • Deferred or initiated run Task, per the customer request. Manual system checks completed daily. • Performed cursory queries with select statements on the Oracle database. • Administered user and credential level access on the BOS Tolling(Violation and Admin Modules), DPS, IPS and Jaspersoft reports application systems. • Administered the Voxeo IVR system user access and .wav file changes. Show less



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Network Systems Engineer

  • 2013 - 2014

  • Rapid response to cyber intrusive events, both internal and external. • Team management of incident event support from firewall teams, switch teams, server teams, network teams and deterministic review for external vendor support. Performed SLA monitoring during outage to keep restoral focus on schedule. • Managed immediate notification of all affected agencies of the severity one event and all ongoing engagements and updates. • Provisioning immediate notification to upper management level via customer service alerts and direct consultation. • Direct declaration of rapid response teams based criteria needs of incident event type or occurrence. • Post debrief of incident event and root cause analysis review. HP OpenView Service Center ticket review and process review. • Software application capacity review of alert level capability of intrusion event. • Created documentation for system engineer guidelines for full procedural methodology using PowerPoint and MS Word. • Situational awareness map monitoring in determining external weather events impact that could prompt failure. • Issuance of predefined Unix scripts to initiate shutdown of systems that provide entry into segmented network areas. • Usage of HP Operations Manager for server health and ColaSoft tool for diagnosis of server connectivity. • Direction of Network Tier I and II services during crisis mode events. Show less



Bank of America Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Trading Operations Administrator Global Enterprise Functions

  • 2011 - 2012

  • Monitoring and restoral of Trading Operations systems and applications. • Consultative incident management to reduce mean time to restoral on critical trading operations applications both unix and wintel based. Business partner and executive level communication on outages and restoral. • Developed and deployed over 30 process/procedure Microsoft PowerPoint decks, Microsoft Word documents and Microsoft Visio diagrams for the Global Enterprise Functions team access within the Sharepoint and myCTO repository. Edited current documentation and provided revisions to enhance procedural understanding and readability. • Implemented emergency Request for Change process approval guidelines. • BOA Agilent methodology, structure and usage for software deployment and project management for business partners. • Root Cause Analysis (RCA) with teams post incident with review with BP for implementation of corrective findings. • Network monitoring and restoral impacting trading tools for severity 1 & 2 incidents. • Developed forecast on high capacity usage of particular trading applications due to trending based on metrics pursuant to market announcements. • Maximo ticketing system usage for initiation and tracking of problem tickets for reporting through resolution and root cause analysis. NEWS system for team or third level support notification of the incident or bridgeline request. • Cross functional analysis of the incident to direct business, technical, client support and network support to provision all needs for corrective actions in resolving the incident. Issue escalation to external vendor support where needed. Upper management notification prior to SLA’s being exceeded or interruption of major revenue streams or penalties from lack of required governmental reporting. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Systems Administrator Risk Management IT

  • 2011 - 2011

  Systems management of hardware/software for the Statistical Workbench (SWB) for Capital One statisticians. Vendor management of Merkle, Inc. in the direct provisioning of the Citrix server farm with a 48 TB storage resource. Support of 200+ internal users accessing the SWB platform desktop and metrics reporting and usage of the Citrix servers and licensing. Supported business and mission critical statistical analysis applications for the Card, Bank and Auto statisticians. Managed monthly maintenance testing using SAS 9.2 script for functionality validation.Managed weekly vendor status meetings. Administered thin client application management/installation for user desktops. Configured network communications for laptops and application usage based on need of the dedicated server connectivity. Provided onsite support to correct O/S, desktop application issues and user challenges with apps (CART/Treenet, SAS 9.2, R Regression, IML Studio, Enterprise Guide 4.2, SAS JMP 9 Pro, Intel Composer, GNU, Mathematica, Matlab 2011a, Enterprise Miner, SAS PSS). Implemented user requests via HPSM with IBM EDE for large NPI transfers of data between Capital One via the FIJI server to the Merkle servers. Domino requests for Citrix v.11 desktop application downloads to users. Upgraded desktop software on new internal desktop versions on the Citrix systems with informed project roll out. Managed GPO per direction of Admins for organizational units. Implemented SWB URL monitoring with the Capital One IPC monitoring team, with statistics reporting via the Business Availability Center (BAC). Administered application delivery via XenApp via direction to the vendor. Update of platform software licenses (yearly) and user monthly reports to the SAS team for accurate licensing. Created PowerPoint training decks for users and UAT training deck for testers of new desktop application versions. Managed SWB system incident management and RCA with Merkle and use of JIRA ticket tracking. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Engineer

  • 2003 - 2011

  Information technology services provider (formerly EDS) with $7.8 Billion in contract signings. Global Network Incident Manager, Global Network Operations Center Incident management for critical service outages with support provisioning, analysis and delegation of technical teams for full restoration of network services to 200+ clients. • Incident management support provided 24/7 for business and mission critical applications on a diverse network. • Served as single point of contact (SPOC) for customer complaints and issues. • Managed severity 1 network outages deploying specialized teams within the organization to diagnose specific network problems. • Conducted root cause analysis (RCA) reviews/meetings with HP Enterprise Services teams for client account outages. • Provisioning of concise incident summaries to client and Executive Level leadership to detail outages and provide repository data. • Analysis of mean time to recovery (MTTR) on outages to decrease resolution times and meeting of service level agreements (SLA). Data mining of trends via monitoring application databases for proactive measures in preventing network disruptions. • Ensured dispatch of network related incidents tickets were completed internally and with third party vendors. • Declaration of denial of service and full notification of level 4 threat with immediate deployment of F1 teams for Wireshark/Sniffer reconnaissance for analyzation. ELECTRONIC DATA SYSTEMS/HP BANK OF AMERICA ACCOUNT, Richmond, VA 2003-2009 Information technology services provider with $5.4 Billion in contract signings. Senior Systems Engineer, Network Data Services Analysis and support of 600 person network monitoring center in support of $65 Billion commercial bank Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Assistant Vice President / Systems Engineer

  • Jan 1987 - Feb 2003

  • Administered/developed procedures and installed a mainframe communications application by Westinghouse Software. • Administrator of DataKit network consisting of 20 nodes and 10K users. Managed all upgrades, monthly reporting, user issues and severity 1 troubleshooting for prompt restoral of services. • Provisioned network connectivity to mid-range host of SUN, DEC, HP, IBM, DEC, Tandem, Fujitsu, Unisys and Hitachi. • Supported Websphere MQ development and production usage of the DataKit nodal network. Provided consultative information for proper configuration. • Developed automated shell scripts for routine maintenance/nodal backup and disaster recovery for offsite restoral of services. • Managed user needs and requirements for desktop, printer, console, modem connections via DataKit to the midrange hosts. • Provided capacity planning based on collected metrics for the network and end of life system hardware and software. • Sniffer packet analysis for data bottlenecks and proactive forecasting for capacity management and upgrades. • Supplied connectivity for major mid-range banking systems and network support. • Request for Proposal (RFP) creation to vendors (AT&T, BellSouth) for upgrades on system OS/Unix/Linux, support, incident & change management, security, hardware EOL replacement and cost/pricing formats. • Installed MAXM software on mid-range IBM RISC based platforms for monitoring network traffic and server system health. • Selected and deployed Sitescope software for monitoring the network for the web based customer experience for the e-Commerce banking area. • Developed repository for the network and systems process/procedure documentation. • Provided network diagrams using MS Visio and AutoCAD. • Integrated Peregrine ticketing system for trouble reporting of network for MAXM and the support team. • Completed Green Belt training and certification. • Performed audit processes for Sarbanes-Oxley (SOX) compliance on equipment reporting. Show less