Christian Greffe
Customer Support Manager at Visma | yuki- Claim this Profile
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Bio
Bart Van de Genachte
Over the past year I’ve got to know Christian as an inspiring customer care manager. Christian has a pragmatic and customer focused way of working. I envy his powerful vendor management, which enables him to manage several external vendors and responsibilities without losing overview. Although his preferred management style is very hands-on, Christian is able to delegate when needed to empower his teams in difficult times. I met Christian and his team in one of the most difficult customer care times, but from the first day there was partnership and trust, hard on the results but soft on the relationship. Christian build up teams, departments and external vendors to serve all Essent clients with the most excellent customer service. Christian stimulates all is direct and indirect reports to identify process flaws and act upon in order to improve customer satisfaction. Christian is very strong in translating strategy to operational significance throughout all levels of the organization. Christian, thank you for the trust and partnership !
Bart Van de Genachte
Over the past year I’ve got to know Christian as an inspiring customer care manager. Christian has a pragmatic and customer focused way of working. I envy his powerful vendor management, which enables him to manage several external vendors and responsibilities without losing overview. Although his preferred management style is very hands-on, Christian is able to delegate when needed to empower his teams in difficult times. I met Christian and his team in one of the most difficult customer care times, but from the first day there was partnership and trust, hard on the results but soft on the relationship. Christian build up teams, departments and external vendors to serve all Essent clients with the most excellent customer service. Christian stimulates all is direct and indirect reports to identify process flaws and act upon in order to improve customer satisfaction. Christian is very strong in translating strategy to operational significance throughout all levels of the organization. Christian, thank you for the trust and partnership !
Bart Van de Genachte
Over the past year I’ve got to know Christian as an inspiring customer care manager. Christian has a pragmatic and customer focused way of working. I envy his powerful vendor management, which enables him to manage several external vendors and responsibilities without losing overview. Although his preferred management style is very hands-on, Christian is able to delegate when needed to empower his teams in difficult times. I met Christian and his team in one of the most difficult customer care times, but from the first day there was partnership and trust, hard on the results but soft on the relationship. Christian build up teams, departments and external vendors to serve all Essent clients with the most excellent customer service. Christian stimulates all is direct and indirect reports to identify process flaws and act upon in order to improve customer satisfaction. Christian is very strong in translating strategy to operational significance throughout all levels of the organization. Christian, thank you for the trust and partnership !
Bart Van de Genachte
Over the past year I’ve got to know Christian as an inspiring customer care manager. Christian has a pragmatic and customer focused way of working. I envy his powerful vendor management, which enables him to manage several external vendors and responsibilities without losing overview. Although his preferred management style is very hands-on, Christian is able to delegate when needed to empower his teams in difficult times. I met Christian and his team in one of the most difficult customer care times, but from the first day there was partnership and trust, hard on the results but soft on the relationship. Christian build up teams, departments and external vendors to serve all Essent clients with the most excellent customer service. Christian stimulates all is direct and indirect reports to identify process flaws and act upon in order to improve customer satisfaction. Christian is very strong in translating strategy to operational significance throughout all levels of the organization. Christian, thank you for the trust and partnership !
Experience
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Visma | yuki
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Netherlands
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Software Development
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100 - 200 Employee
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Customer Support Manager
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Mar 2020 - Present
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EssentBE
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Belgium
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Oil and Gas
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1 - 100 Employee
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Customer Service Manager
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Mar 2017 - Feb 2020
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Quality Manager
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Jan 2014 - Mar 2017
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Manager Internal Customer Care
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Oct 2011 - Jan 2014
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Project and Process Manager
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Apr 2008 - Oct 2011
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Citi
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United States
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Financial Services
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700 & Above Employee
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Financial advisor
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Jul 2006 - Aug 2007
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Center Manager (Dahab, Egypt)
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Jul 2005 - Jun 2006
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Euphony Benelux
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Belgium
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Telecommunications
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100 - 200 Employee
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Legal Advisor
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2001 - 2004
The job as a legal adviser with Euphony was very divers. My main tasks were drafting up contracts and legal documents, contract negotiations with third parties, informing management on legal issues and legislation and proposing possible actions if needed. I was also responsible for the contact with the lawyers and official public authorities. The job as a legal adviser with Euphony was very divers. My main tasks were drafting up contracts and legal documents, contract negotiations with third parties, informing management on legal issues and legislation and proposing possible actions if needed. I was also responsible for the contact with the lawyers and official public authorities.
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Education
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1996 - 2001
University of Antwerp
Master, Law
Community
