Associate Instructor

• Jan 2023 - Present

Program Manager

• Jun 2015 - Present

A strategic, innovative, and results-oriented business leader with a 24-year career demonstrating experience in Business Continuity, Disaster Recovery, Crisis and Emergency Management, Project Management, Human Resources as well as Operations. Outstanding hands-on performance, verifiable achievements, and progressive experience. Forward-thinking leader with tactical and strategic vision and a proven ability to direct high-performance teams, develop constructive relationships with a broad and diverse group of cross-functional business partners, influence key internal/external stakeholders, and build consensus around decision-making and problem-solving. Exceptional organizational, analytical, and critical-thinking skills. Member of the NFPA 1660 Technical Committee. Certified Business Continuity Planner (CBCP). Show less

Cambia Disaster Management Services

• Jun 2009 - May 2015

Responsible for business Continuity planning coordination, methodology, relationships, and strategy for a not for profit company. Specific responsibility for sites in Utah, Idaho, Washington and Oregon. Responsibilities include: employees safety, Incident Management, Business Continuity and Crisis Management. Responsible for managing vendor relationships for BCP activities. Work with management and planners to perform exercises on divisional plans. Interact with senior management on emergency and business issues. • Developed and implemented a corporate wide BCP planning process across Regence.• Managed BCP relationship for 101 divisional planners across Regence.• Developed and implemented a corporate BCP scorecard Show less

NFPA 1600 Technical Committee

• Aug 2013 - Present

Board of Directors

• Jan 2014 - Dec 2015

Operations Lead

• Apr 2009 - Jun 2009

Sr Business Continuity Analyst

• Jul 2004 - Apr 2009

Regence 2004 to PresentSenior Business Continuity Analyst, Business Consulting ServicesResponsible for business Continuity planning coordination, methodology, relationships, and strategy for a not for profit company. Manage relationship with senior management to identify and maintain planners for divisions across Regence. Responsible for managing vendor relationships for BCP activities. Work with management and planners to perform exercises on divisional plans. Responsible for application administrator duties for the LDRPS system. Interact with senior management on emergency and business issues. Represent the BCP team on the Utah Safety Committee. • Successfully customized and implemented LDRPS planning software across Regence.• Developed and implemented a corporate wide BCP planning process across Regence.• Managed BCP relationship for 101 divisional planners across Regence.• Developed and implemented a corporate BCP scorecard Show less

Project Manager II, Internet Services Group/Online Customer Service (OCS)

• Jan 2001 - Jul 2004

Responsible for Business Continuity Planning for a business group with a customer base of over five million. Manage all facility and multi business relationships for OCS in the Salt Lake City area. Develop sales reporting, tracking and sales campaigns for business group. Present Business Continuity, sales information, and facility issues to senior management and other business groups. Interact with senior management on emergency, business and facility issues. Emergency Coordinator for a large operation center and oversee emergency planning for other operational centers. Develop and lead training for new hires. Successfully planned employee events with up to 500 participants. • Established Business Continuity Plans for operational centers in Salt Lake City, UT, Concord, CA and Westlake, TX. • Manage 9 Business Resumption plans. • Established Site Emergency Management Plans for operational centers in Salt Lake City and Concord. Show less

Project Analyst/Business Resumption Coordinator

• Jul 2000 - Dec 2000

Responsible for overseeing the development and maintenance of the Business Continuation Plan for American Express, New Accounts. Managed a group of 66 individuals to develop 33 new continuity plans. • Developed templates and training for all individuals involved in the Business Continuity Process.• Implemented BCP functional planning. Coordinated the development of 18 plans business wide.• Performed audits of vendor Business Continuity Plans to ensure they meet American Express criteria.• Completed tests of all new plans in 2000 and presented affirmation with action plans to upper management. Show less

Quality/Risk Analyst

• Jan 1998 - Jun 2000

Reviewed statistical data to identify quality improvement opportunities and implement solutions. Managed the self-assessment process for all business groups within American Express New Accounts. Improved New Accounts processes, quality, and internal controls by implementing quality and process improvement methodologies. Gathered and tracked all customer satisfaction information (TBASS) pertaining to the American Express New Accounts Department. Consistently updated upper management through town hall meetings and World Tours with multiple business lines.• Implemented quality and process improvements that resulted in $500,000 of savings. • Completed the 1998, 1999, and 2000 FDICIA review and submitted to the FDIC with no reportable open gaps.• Improved New Accounts customer satisfaction by 6% during 2000.• Performed audit of the MIS reporting system, which resulted in the elimination of 33 reports and $150,000 a year in savings. Show less

Credit/Fraud Analyst, Interim Team Leader

• Dec 1992 - Jan 1998

Accounting Clerk

• Jan 1991 - Dec 1992

Refund Service Representative

• Feb 1990 - Jan 1991