Experience

Saffron Building Society

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Head of Premises

  • Mar 2019 - Present

  Essex, England, United Kingdom Active management of Societys property portfolio

• Head of Innovation and Partnerships at Saffron Building Society

  • May 2018 - Present

  • Seeking out and implementing new third party relationships that attract revenue for the Society and meet the customer profile • Investigating new unexplored possibilities for the Society and looking to pilot them to gain further understanding of what they could provide. These include, Current accounts, membership propositions, digital estate agency • Presenting clearly structured proposals and recommendations to the Executive team

• Head of Service and Sales

  • Dec 2013 - Oct 2018

  • Management and oversight of the Area and Branch managers including leadership coaching and mentoring. • Instilled a service culture across the branch network to enhance member experience • Controlled a budget of c£1m and c70 staff • Development of group relationships • Member of a number of steering groups including platform change and the effects on the branch network

• Head Of Corporate Service

  • Dec 2009 - Nov 2014

  • Investigated and implemented a new Corporate department • Attracted savings balances in excess of £150m • Reduced the Society’s cost of funds which enabled increased profit from lending

• Retail Operations manager

  • May 2004 - Dec 2009

  Management of 12 branches and 8 agencies from a compliance perspective. Reporting in to executive team on various projects to improve customer experience and smarter work flows.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business manager

  • 1990 - 2004