Christian Delgado
Senior Network Administrator at City of Sierra Madre- Claim this Profile
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Bio
Credentials
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MCSA
MicrosoftDec, 2014- Oct, 2024 -
CCNA
CiscoJun, 2014- Oct, 2024
Experience
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City of Sierra Madre
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United States
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Government Administration
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1 - 100 Employee
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Senior Network Administrator
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Jun 2019 - Present
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Los Angeles County Department of Mental Health
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United States
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Government Administration
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700 & Above Employee
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Senior Technical Support Analyst
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Nov 2017 - Jun 2019
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IT Tech Support Analyst II
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Nov 2016 - Nov 2017
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City of Pico Rivera
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United States
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Government Administration
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1 - 100 Employee
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IT Data Processing Assistant
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Jan 2014 - Nov 2016
• Manage the deployment of a refresh cycle of 50 computers, including procuring the computers, creating an image, and deploying all machines to their new users. • Research and analyze the efficiency of current Help Desk ticketing system and develop an implementation plan for a new ticket system. • Research and implement a content filtering system for Youth Center and Senior Center computer labs. • Upgrade Youth Center computer lab with new computer systems. Create a system image and install Deep Freeze software. • Active Directory user account clean up. Work with various city departments to identify unnecessary user accounts and mark for deletion. • Assist in the implementation and configuration of a new email spam filtering solution. • Provide daily help desk and technical support to local and remote users through phone, email, and remote support. Implemented a new remote support tool to facilitate support for users at remote sites. • Attend trainings to further expand knowledge of current and present technologies, including CCNA certification training. Show less
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IAC
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United States
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Education Management
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Jr. Support Analyst
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Mar 2013 - Jan 2014
• Provide daily help desk and technical support in local office and remote locations nationwide through phone, email, remote connection and live support. • Support of various software packages including Office 2010, Office 2007, Adobe Acrobat, Outlook 2011 for Mac, Footprints Tracking Agent, Sophos Anti-Virus, and Sophos Mobile Device Management. • Create new user accounts and terminate user accounts in Active Directory. • Create new user mailboxes and disable terminated user mailboxes in Exchange 2010. • Create Distribution Lists, Service Mailboxes, and SMTP aliases in Exchange 2010. • Synchronize user Android, Blackberry, and Windows phones with Exchange server using Blackberry Enterprise Server as well as Sophos Mobile Device Management. Remote wipe lost or stolen phones. Remove profiles from terminated user devices. • Experience with remote assistance using Log Me In, desktop share with Lync 2010 and other industry standard technologies. • Manage the daily queue of support tickets in help desk ticket system, including assigning tickets to appropriate staff as well as ensuring completion of user tickets (Footprints Ticket System.) • Added new computer accounts to domain (both Apple and Windows machines) built with a fresh install or by deploying a custom company image. • Support of Windows 7, Windows XP, and Mac OS X Mountain Lion. • Performed Exchange tasks using Exchange Powershell (cleaning up reconnected mailboxes and mailbox exports.) • Telecom experience including setting up new stations and subscribers in phone system and terminating cables in IDF. • Assisted in company inventory, including deploying asset tracking software, and inputting entries into inventory database. Show less
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IT Specialist
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Jan 2008 - Mar 2013
• Provide daily help desk and technical support to over 200 users at local office and 10 remote sites. •Support of various software packages including Office 2003, Office 2007, Adobe Acrobat, Adobe Master Suite, Symantec Anti-Virus, ESET and others. •Configured and deployed base images for desktops and laptops with Windows XP and Windows 7 using Symantec Ghost and Acronis imaging software. •Coordinated and researched the purchase of 70 new computers for a refresh cycle. •Created and managed accounts in Active Directory, Exchange 2003 and Exchange 2007. •Administered Cisco Call Manager and Cisco Unity Server including: creating new stations and subscribers, line configuration, and user support and training. •Assisted in the research, acquisition, and deployment of new Anti-virus software. •Hands on experience working with Hyper-V and other virtualization technologies. •Oversaw the implementation of an online payment solution working directly with Paymentus Corporation and Harris for the City’s water customers. Implemented procedures for the proper accounting and account importing of online payments. •Oversaw the development of a computer lab at the City’s Senior Center as well as the development of a Teen Center lab. •Assist in implementation of ERP system. Including the export and import of data (AP Vendor info) and the automation of manual tasks using Automation Software. •Assist in the implementation of fiber connected display signs for City facilities. •Assist in the transition of the organization’s main internet connection from coax to fiber. •Managed laser printing system for financial system (Capella Technologies) including modifying forms to meet new legal requirements, setting up new physical printers, setting up and modifying logical printers, and modifying existing templates to streamline future modification processes. •Assist in the redesign of City website including managing user permissions, making modifications, and training users. Show less
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Education
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2004 - 2006
University of California, Santa Barbara
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