Christian Cloen

Executive Director Human Resources at Naverra
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Location
Groton, Connecticut, United States, US

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Experience

    • United States
    • Glass Product Manufacturing
    • 1 - 100 Employee
    • Executive Director Human Resources
      • Jan 2022 - Present

      Norwich, Connecticut, United States Naverra is the source for the best quality glass fabrication in North America. Our state-of-the-art facility and commitment to excellence is what drives us to be the supplier of choice in the commercial architectural glass and glazing space. o Serve as part of the Executive Leadership Team o Initiated a learning management system that combines classroom lessons with hands on training which reduces safety risk to the employees, accelerates learning, and tracks competency o Negotiated… Show more Naverra is the source for the best quality glass fabrication in North America. Our state-of-the-art facility and commitment to excellence is what drives us to be the supplier of choice in the commercial architectural glass and glazing space. o Serve as part of the Executive Leadership Team o Initiated a learning management system that combines classroom lessons with hands on training which reduces safety risk to the employees, accelerates learning, and tracks competency o Negotiated the labor agreement that increased employee development opportunities while returning $360 thousand to the bottom line annually o Developed and rolled out full human resources management system to include simplified handbook, recruitment, hiring, onboarding, discipline, and termination processes reducing overall turnover by 10% o Developed labor model for startup facility which was used for financial projections as production ramped up keeping within 5% of plan o Transitioned Pay Time to ADP system and full paperless management system reducing administrative burden for supervisors and managers by 80% o Collaborated with executive leaders to develop career path and succession development processes reducing risk for business disruption

    • Human Resources Manager
      • Jul 2021 - Jan 2022

      South Easton, Massachusetts, United States Producer of world class monumental glazing solutions for the building products industry * Initiated a learning management system that combines classroom lessons with hands on training which reduces safety risk to the employees, accelerates learning, and tracks competency * Negotiated the labor agreement that increased employee development opportunities while returning $360 thousand to the bottom line annually * Developed and rolled out full human resources management system to… Show more Producer of world class monumental glazing solutions for the building products industry * Initiated a learning management system that combines classroom lessons with hands on training which reduces safety risk to the employees, accelerates learning, and tracks competency * Negotiated the labor agreement that increased employee development opportunities while returning $360 thousand to the bottom line annually * Developed and rolled out full human resources management system to include simplified handbook, recruitment, hiring, onboarding, discipline, and termination processes reducing overall turnover by 10% * Developed labor model for startup facility which was used for financial projections as production ramped up keeping within 5% of plan * Transitioned Pay Time to ADP system and full paperless management system reducing administrative burden for supervisors and managers by 80% * Collaborated with executive leaders to develop career path and succession development processes reducing risk for business disruption

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Plant Human Resource Generalist
      • Nov 2020 - Aug 2021

      Worcester, Massachusetts and Pawtucket, Rhode Island Relocated to Massachusetts changing my primary location from Batavia, NY to Worcester, MA. I am now based out of Worcester, MA and handle all Human Resource Responsibilities for the Worcester, MA, Pawtucket, RI, and Batavia, NY production plants. - Owner of recruitment, investigations, disciplinary and termination meetings, supervisor and employee training, and HR functions and responsibilities for three locations. - Facilitated full-cycle recruitment process: interviews… Show more Relocated to Massachusetts changing my primary location from Batavia, NY to Worcester, MA. I am now based out of Worcester, MA and handle all Human Resource Responsibilities for the Worcester, MA, Pawtucket, RI, and Batavia, NY production plants. - Owner of recruitment, investigations, disciplinary and termination meetings, supervisor and employee training, and HR functions and responsibilities for three locations. - Facilitated full-cycle recruitment process: interviews, pre-employment screening, orientation, and onboarding - Trained and coached managers on topics such as; salary adjustments, team member engagement/morale, performance reviews, promotions and performance issues driving consistency and reducing turnover by 50% - Conducted investigations, employee relations counseling, outplacement counseling and exit interviewing - Addressed Labor Management issues to include meeting with Union Representatives, responding to Grievances, and conducting Labor Management Relations Training - Respond to all State Unemployment Insurance Claims and acted as company representative at Unemployment Claim Hearings.

    • Human Resource Generalist
      • Mar 2019 - Oct 2020

      Batavia, NY and Lorain, OH * Set up the plant Human Resource Department, from the ground up, in accordance with Corporate guidelines, SOP’s, and the needs of each operation I was responsible for. *I Work closely with plant management to develop strategies for addressing the ever-changing needs of both the workforce, and the company, while maintaining fiscal responsibility for the operations. *Developed recruitment and hiring strategies to increase plant staffing 50%, then maintain staffing levels in order to meet… Show more * Set up the plant Human Resource Department, from the ground up, in accordance with Corporate guidelines, SOP’s, and the needs of each operation I was responsible for. *I Work closely with plant management to develop strategies for addressing the ever-changing needs of both the workforce, and the company, while maintaining fiscal responsibility for the operations. *Developed recruitment and hiring strategies to increase plant staffing 50%, then maintain staffing levels in order to meet production demand and reduce overtime, while reducing turnover from 130% to less than 20%. *Developed and implemented a new hire orientation program designed to introduce newly hired employees Plant Management staff, Plant Operations, Plant Safety, and what is expected in their job roles. *Instituted a structured training program for Plant Supervisors designed to build and improve leadership skills, improve labor management relations, and develop skill sets to build employee trust, morale, and engagement. *Work with Plant Manager to develop in house policies and procedures. *Provided counsel for wage increases based on continuing research of fair market value in the areas that the operations were located for non-union employees. *Assisted with Corporate Benefit administration and open enrollment for Union and non-union employees. *Initial point of contact for Union Business Agents, Representatives, and Stewards for labor relations issues and grievances. *Conducted investigations, recommended and served corrective as necessary, and served as final decision maker when termination was recommended. *Respond to all State Unemployment Insurance Claims and acted as company representative at Unemployment Claim Hearings. *Plan and oversee employee appreciation and engagement activities and awards.

    • International Human Resource Manager
      • Jun 2016 - Nov 2018

      Amherst, NY *Built Domestic and International Human Resource Department from the ground up. *Researched, negotiated pricing, purchased, oversaw implementation, conducted training, and maintained Epicor HCM System. *Onboarded all Domestic and International new employees. *Facilitated domestic and international employee counseling’s , disciplinary meetings, and terminations. *Researched, negotiated pricing, and implemented a international payroll processing system. *Processed payroll… Show more *Built Domestic and International Human Resource Department from the ground up. *Researched, negotiated pricing, purchased, oversaw implementation, conducted training, and maintained Epicor HCM System. *Onboarded all Domestic and International new employees. *Facilitated domestic and international employee counseling’s , disciplinary meetings, and terminations. *Researched, negotiated pricing, and implemented a international payroll processing system. *Processed payroll domestically employed in over 15 states. *Processed International Payroll for employees located in Ireland, United Kingdom, Australia, Netherlands, *Singapore, Malaysia, Sweden, and Canada. *Responsible for Domestic and International monthly, quarterly, and annual payroll compliance reporting. *Ensured compliance with domestic and international labor law. *Administrator for all health insurance, FSA, and 401K programs to include loans and statutory reporting requirements. *Responsible for benefits evaluation, plan design, cost analysis, contribution analysis, and employee enrollment. Show less

    • United States
    • Retail
    • Corporate Human Resource Manager -
      • Jan 2015 - May 2016

      Tonawanda, New York * Laid the foundation and built the Human Resource Department from the ground up. * Complete rewrite and implementation of the employee handbook, policies, and operating procedures. * Developed and/or modified policies and/or operating procedures. * Oversaw payroll change from ADP to Genesis creating savings in payroll costs. * Oversaw the transition to meet the ever changing benefit needs of the company and its employees while maintaining compliance with the Affordable Care Act… Show more * Laid the foundation and built the Human Resource Department from the ground up. * Complete rewrite and implementation of the employee handbook, policies, and operating procedures. * Developed and/or modified policies and/or operating procedures. * Oversaw payroll change from ADP to Genesis creating savings in payroll costs. * Oversaw the transition to meet the ever changing benefit needs of the company and its employees while maintaining compliance with the Affordable Care Act, expand the benefit options to meet the changing needs of the employees. * Transitioned to an electronic personnel file system allowing for employees to Electronically Sign policy changes, disciplinary actions, and make changes to their personal information, emergency contacts, withholding deductions, and direct deposit information. The system then sync's with the payroll system automatically ensuring that once an employee submits a change and it is approved, the change is then also made in the payroll system automatically. * Implemented an electronic onboarding process, for newly hired employees to complete their new hire paperwork prior to their first day of orientation. * Implemented the final phase tying the electronic personnel system and payroll system in with the benefits system. * Oversaw electronic applicant recruiting/tracking software to assist in the recruiting of top candidates * Maintenance of both paper and electronic employee personnel files. * Processed both hourly and bonus payroll. * Participated in numerous training's to maintain continuing education of Federal and state labor laws in order to maintain the most up to date knowledge when advising the corporation on Human Resource matters and ensuring legal compliance. * Continually utilized negotiation skills pertaining to both employee benefits and corporate insurance coverage's to secure equivalent to better coverage at lower rates creating significant savings for the Corporation. Show less

    • United States
    • Plastics Manufacturing
    • Corporate Human Resource Manager
      • Mar 2013 - Jan 2015

      Amherst, NY * Developed and maintained the employee handbook that clearly spells out Corporation benefits, Rules, Policy and Procedure, and other Misc. topics to ensure the smooth operation of the Corporation. * All application and resume' review and all scheduling and conducting of qualified candidates interviews. * Developed and instituted the current disciplinary procedure beginning with a verbal and progressing up to the termination of an employee, if appropriate, currently used by the… Show more * Developed and maintained the employee handbook that clearly spells out Corporation benefits, Rules, Policy and Procedure, and other Misc. topics to ensure the smooth operation of the Corporation. * All application and resume' review and all scheduling and conducting of qualified candidates interviews. * Developed and instituted the current disciplinary procedure beginning with a verbal and progressing up to the termination of an employee, if appropriate, currently used by the Corporation. * Responsible for the maintenance of all employee folders to include both paper and electronic; * Maintain an accurate accounting of all hours worked for the purposes of payroll and benefits. * Advise the Corporation on State and Federal labor laws in all areas of operation. These areas include Buffalo NY, Chicago IL, and our International location based in Cape town South Africa. * Any and all other duties as assigned related to employee relations/Human Resources. Show less

    • National Director of Collective Bargaining
      • Oct 2002 - Mar 2010

      * Chief negotiator for all Mid-Atlantic, Midwestern, southwest, western, and Pacific Northwest agreements. * Chief negotiator for all agreements between the IAEP and American Medical Response. * Successfully negotiated over 30 to 40 collective bargaining agreements to include first agreements, successor agreements. * Negotiated multidimensional agreements covering all mandatory and permissive subjects of bargaining. * Represented the Union at all Collective Bargaining Agreement… Show more * Chief negotiator for all Mid-Atlantic, Midwestern, southwest, western, and Pacific Northwest agreements. * Chief negotiator for all agreements between the IAEP and American Medical Response. * Successfully negotiated over 30 to 40 collective bargaining agreements to include first agreements, successor agreements. * Negotiated multidimensional agreements covering all mandatory and permissive subjects of bargaining. * Represented the Union at all Collective Bargaining Agreement Mediation and Arbitration, Grievance Mediation and Arbitration, and National Labor Relations Board Hearings * Developed and instructed Union Officer’s and Company Managers in Labor Management Relations techniques to ensure compliance and enforcement of collective bargaining agreements. Show less

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Sergeant E-5
      • Jan 1995 - Jan 2001

      Niagara Falls, New York Honorable discharge

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Corporal E-4
      • Sep 1990 - Sep 1994

      Everywhere Honorable Discharge

Education

  • Buffalo State College
    Bachelors, Business Administration and Management, General
  • Dale Carnegie Training
    Certificate, Communications and Human Relations
  • Niagara County Community College
    Paramedicine, Paramedicine

Community

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