Business Analyst

• Dec 2021 - Present

Technical Solutions Analyst

• Nov 2019 - Dec 2021

Provided customer service and troubleshooting expertise in order to bring resolution to clients using the Cerner applications. Mentored newer associates and was interim Team Lead when the current Team Lead was out of office. Became familiar with SQL similar language and databases and configured servers properties. Provided customer service and troubleshooting expertise in order to bring resolution to clients using the Cerner applications. Mentored newer associates and was interim Team Lead when the current Team Lead was out of office. Became familiar with SQL similar language and databases and configured servers properties.

Quality Assurance Intern

• Jan 2019 - May 2019

Developed methods to be implemented when software testing was to begin, then tested the software. Discovered ways to troubleshoot new methods of software integration while ensuring that it still functioned to the best of its ability. Formed team member bonds and learned from superiors. Developed methods to be implemented when software testing was to begin, then tested the software. Discovered ways to troubleshoot new methods of software integration while ensuring that it still functioned to the best of its ability. Formed team member bonds and learned from superiors.

Asset Management Intern

• Jun 2018 - Aug 2018

Traveled around the Springfield, MO campus and documented the hardware that was assigned to each employee. Participated in team meetings and standups. Implemented solutions when problems arose, such as undocumented hardware without any identifying labels. Traveled around the Springfield, MO campus and documented the hardware that was assigned to each employee. Participated in team meetings and standups. Implemented solutions when problems arose, such as undocumented hardware without any identifying labels.

IT Coordinator

• Aug 2015 - Jan 2017

Developed an understanding of how to troubleshoot problems and became adept at solving complicated issues that no training was received. Learned how to streamline processes that made it easier to complete daily tasks. Gained a deeper understanding of Microsoft Office and different software programs, such as Deep Freeze and CASSIE. Developed an understanding of how to troubleshoot problems and became adept at solving complicated issues that no training was received. Learned how to streamline processes that made it easier to complete daily tasks. Gained a deeper understanding of Microsoft Office and different software programs, such as Deep Freeze and CASSIE.

Food Technician

• Jun 2012 - May 2015

Team Leadership skills and a foundation for a hard work ethic were laid down at this position. Developed a greater understanding of how the service industry works and functions, and achieved a greater appreciation for the work that individuals in the service industry do. Often stayed past the clock out time to help with the various tasks that still needed to be done. Team Leadership skills and a foundation for a hard work ethic were laid down at this position. Developed a greater understanding of how the service industry works and functions, and achieved a greater appreciation for the work that individuals in the service industry do. Often stayed past the clock out time to help with the various tasks that still needed to be done.