Experience

BrightStar Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Member Service Representative

  • Feb 2022 - Present

  Major Duties and Responsibilities: • Actively seek ways to “WOW” and impress members with great service, in keeping with Brightstar Credit Union's Service Mission while living our Service Promises. • Sell Credit Union products and services to meet member and potential member needs. • Respond to inquiries and requests for information, including account information, basic IRA questions, loan questions and more. • Resolve member problems. • Accept and process new memberships and account/loan applications. • Perform transactions for members, including deposits, withdrawals, transfers, payments and more. • Maintain knowledge with training: • BSA Compliance – every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. • Specific functions with BSCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department. • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Department. • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Mar 2021 - Dec 2021

  Scanning Coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Cashiers also take responsibility for handling returns and answering questions about the merchandise, store polices, ongoing promotions, bagging up items, requesting price checks, collecting payment and giving appropriate change. Also, be open to work in other retail areas around the store, (electronics, customer service, gardening, clothes). Responsibilities also include Self Checkout, and Retail Loss Prevention, walking back and forth daily to see numerous customers stealing, apprehend them, and then either send them to security or send them to a cashier register, where they will have a secured checkout. Show less

• Team Associate

  • Mar 2021 - Dec 2021

  Scanning Coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Cashiers also take responsibility for handling returns and answering questions about the merchandise, store polices, ongoing promotions, bagging up items, requesting price checks, collecting payment and giving appropriate change. Also, be open to work in other retail areas around the store, (electronics, customer service, gardening, clothes). Responsibilities also include Self Checkout, and Retail Loss Prevention, walking back and forth daily to see numerous customers stealing, apprehend them, and then either send them to security or send them to a cashier register, where they will have a secured checkout. Show less

• Customer Service Specialist

  • Mar 2021 - Dec 2021

  Scanning Coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Cashiers also take responsibility for handling returns and answering questions about the merchandise, store polices, ongoing promotions, bagging up items, requesting price checks, collecting payment and giving appropriate change. Also, be open to work in other retail areas around the store, (electronics, customer service, gardening, clothes). Responsibilities also include Self Checkout, and Retail Loss Prevention, walking back and forth daily to see numerous customers stealing, apprehend them, and then either send them to security or send them to a cashier register, where they will have a secured checkout. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainr/ Crew Leader

  • Apr 2018 - Aug 2020

• Crew Trainer

  • Apr 2018 - Apr 2020