Experience

NBCC (New Brunswick Community College)

• Canada
• Higher Education
• 400 - 500 Employee

• Manager Data, Research & Analytics

  • Nov 2021 - Present

  - Led and directed the Institutional Research department, overseeing a team of Data Analysts in delivering essential data-driven insights and support for all NBCC college operations. - Spearheaded the development of publications, reports, and visualizations that translated complex data into actionable information, contributing to informed decision-making in alignment with the college's strategic plan. - Facilitated internal and external data requests, effectively managing data dissemination and ensuring accurate and timely responses. - Produced vital data for the college's leadership team and board of governors, encompassing performance measurement metrics, government-defined Key Performance Indicators (KPIs), budget development, economic impact assessment, and strategic enrollment planning. - Played a pivotal role in generating data-driven insights that directly contributed to optimizing operational efficiency, informed resource allocation, and the achievement of strategic objectives. - Collaborated with cross-functional teams to align data analysis efforts with broader institutional goals, fostering a culture of evidence-based decision-making. - Upheld a high standard of data quality and integrity, implementing best practices in data collection, validation, and reporting. - Successfully leveraged advanced data analytics tools and techniques to identify trends, patterns, and opportunities for continuous improvement across various college functions. - Maintained an in-depth understanding of industry trends and emerging technologies, ensuring the department remained at the forefront of data analysis and reporting methodologies. Show less



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Lead Business Solution Advisor - Analytics

  • May 2018 - Nov 2021

  -Led and prepare monthly ADO meeting for the leadership team-Led daily scrum meetings for a team of data science in the area of machine learning/modeling -Participate in all meetings for initial breakdown of tasks, securing resources and benefit capture-Workload prioritization and resource assignment in ADO-Cross-functional and primary point of contact for the chemicals business to translate business requirements to the developers-PoC (Proof of concept) tester for Sigma-Delivered implementation of Power BI server and Power BI Premium-Project lead Show less

• Process Improvement Lead

  • Jan 2016 - Apr 2018

  -Development of end-user tools including testing and rollout-Analytics using SAP HANA/BOBI W5 reporting, Excel and Tableau-Project Management (Experience in gated projects)-Global rollout of desk weight tool and Tableau dashboards (early adoption)-Travelled across 4 continents to deliver face to face training-Prepared and presented monthly analytics package for senior leadership-Provided recommendation to the business for e-commerce business improvement

• Team Lead

  • Jan 2014 - Dec 2015

  -Managed and led a team of 7 employee(s)-Transitioned the distributor team from Saint-John to Moncton -Career development-Monthly coaching-Employee(s) yearly ranking-Training-Primary point of contact for sales rep./managers and escalations

• Change Management Analyst

  • Jan 2011 - Dec 2013

  -Foundational development of ITServices (Service request application on BMC)-Logic development of change management tracking platform-Rapid testing and implementation-Track lead of CMTS rollout

• Telecommunications Analyst

  • 2006 - 2011

  -Site steward for three offices in Moncton and one in Saint-John-Support of all phone systems and networks:-Nortel PBX - Call Center Telephone Nortel/Avaya Programming -Meridian Mail - Voice Mail Platform Programming -Contact Center 6.0 - Call flow, skillset, partition and scripting -Nortel CS1000MG - Signaling server programming -Cisco IP telephony - User account administration, voicemail and programming -Cisco router and switch-Process implementation & Continuous improvement-On-Call every six weeks for all of North & South America-Security & Controls, including audit review Show less

• Midrange/Mainframe Senior Analyst

  • Jul 2002 - 2006

  -Access Administration (Permission and Access in Multiple Platforms)-Creation and support of account in (LAN-SAP/R3-MVS/VM...etc)-International work transition projects (Moncton- Brazil, Houston-Moncton)-Process implementation & Continuous improvement-Security & Controls



Government of New Brunswick / Gouvernement du Nouveau-Brunswick

• Canada
• Government Administration
• 700 & Above Employee

• Help Desk Technician

  • 2002 - 2002

  -Remote client support/troubleshooting -Onsite tech-support -Networking hardware support (Hub, Switch, Routers, Cabling, etc...) -Remote client support/troubleshooting -Onsite tech-support -Networking hardware support (Hub, Switch, Routers, Cabling, etc...)