Christian Andrés Ariza Sepúlveda
Customer Service Manager at Equity Solar Energy- Claim this Profile
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Bio
Credentials
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Scrum Fundamentals Certified (SFC)
CrehanaNov, 2022- Sep, 2024 -
Python Essentials 1
CiscoAug, 2022- Sep, 2024
Experience
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Equity Solar Energy
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United States
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Oct 2022 - Present
- Lead service processes and customer service.- Create processes within the customer service area and improve existing ones.- Provide prompt and timely responses to the needs of external and internal customers of the company.- Lead a work team focused on achieving the objectives of the area and the company.-Developing customer relationships that promote retention and loyalty- Working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction- Providing technical support to customers to provide satisfaction with business’s products- Creating procedures that optimize the experience between the operational and commercial areas from the company towards the customer- Gathering feedback from customers- Gathering information from manufacturers in order to provide technical support and orientation to customers- Provide reliable information to customers about renewable energy products and functions
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Customer Services Specialist
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Oct 2021 - Oct 2022
- Developing customer relationships that promote retention and loyalty- Working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction- Providing technical support to customers to provide satisfaction with business’s products- Creating procedures that optimize the experience between the operational and commercial areas from the company towards the customer- Gathering feedback from customers- Gathering information from manufacturers in order to provide technical support and orientation to customers- Provide reliable information to customers about renewable energy products and functions
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Logiztik Alliance Group
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Ecuador
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Services Agent
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Aug 2019 - Sep 2021
International freight agency processes for perishable products for customers in Europe, North America, the Middle East and Asia. Coordination with national exporters and Airlines to send products to different destinations. International freight agency processes for perishable products for customers in Europe, North America, the Middle East and Asia. Coordination with national exporters and Airlines to send products to different destinations.
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Sitel
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Australia
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Telecommunications
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200 - 300 Employee
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Agent - Cox communications
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Mar 2018 - Aug 2019
•Bilingual Customer Service for users in the United States: company dedicated to communication services. Internet, video cable, telephone and home security systems. •Answer questions, requests, complaints, Claims and suggestions throught chat of US users •Bilingual Customer Service for users in the United States: company dedicated to communication services. Internet, video cable, telephone and home security systems. •Answer questions, requests, complaints, Claims and suggestions throught chat of US users
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COPETRAN
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1 - 100 Employee
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Inner Control Analyst
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Aug 2015 - Jun 2017
• Analyze the demand of the items to detect increases or decreases and correct demand forecasts. • Anticipate stock breaks and avoid them with additional orders. • Maintain a low degree of obsolescence. • Review daily alerts. • Review the purchase suggestions issued. • Update the spare parts database. • Create product sheets, information about exchanges, new parts and queries about part codes. • Review of customer back orders and follow up of factory back orders. • Carry out the maintenance of import purchase orders, merchandise entry into the system, adjustments, shipping notices, coordination with Imports and Customs Agencies, tracking of payments and current accounts of suppliers. • Perform the analysis of obsolescence and wear of spare parts. • Carry out the elaboration of initial orders or reinforcement for increase of park or new model.
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Supply Chain Analyst
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Sep 2013 - May 2014
• Analyze the demand of the items to detect increases or decreases and correct demand forecasts. • Anticipate stock breaks and avoid them with additional orders. • Maintain a low degree of obsolescence. • Review daily alerts. • Review the purchase suggestions issued. • Update the spare parts database. • Create product sheets, information about exchanges, new parts and queries about part codes. • Review of customer back orders and follow up of factory back orders. • Carry out the maintenance of import purchase orders, merchandise entry into the system, adjustments, shipping notices, coordination with Imports and Customs Agencies, tracking of payments and current accounts of suppliers. • Perform the analysis of obsolescence and wear of spare parts. • Carry out the elaboration of initial orders or reinforcement for increase of park or new model.
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Sales Representative
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Jun 2012 - Jul 2013
Monitoring of the execution of the Marketing Plan. Market Opening in Santander and Norte de Santander. Supervision of business management. Classify the clients of the company to optimize the results of the sale. Accurate knowledge of the company's products and services Real and objective advice to clients and their needs. Conduct constant research about the market and its prices. Monitoring of the execution of the Marketing Plan. Market Opening in Santander and Norte de Santander. Supervision of business management. Classify the clients of the company to optimize the results of the sale. Accurate knowledge of the company's products and services Real and objective advice to clients and their needs. Conduct constant research about the market and its prices.
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CoinFi Ltda
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Brazil
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Software Development
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1 - 100 Employee
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Administrative assistant
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Jan 2011 - Dec 2011
Digital accounting information Preparation Bank Reconciliations Circularization of third parties. Codification and accounting settlement. Digital accounting information Preparation Bank Reconciliations Circularization of third parties. Codification and accounting settlement.
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Education
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2014 - 2015
Universidad Marítima Internacional de Panamá
port administration and maritime auxiliary services -
2006 - 2011
Universidad Santo Tomás Colombia
International Bussiness
Community
