Co-Founder

• Oct 2019 - Present

Business Operations Specialist

• Nov 2019 - Jul 2021

Head Of Operations

• Jul 2018 - Feb 2019

- Created the Operations teams’ KPIs structure for daily, weekly, monthly reporting and goals (operated at 96% fleet utilization with 30% month-to-month fleet growth)- Scaled and trained Operations team to 20 members. Team was organized into cross-functional departments for efficiency and exposure to our product and the customer experience- Wrote and executed all department policies- Continued role as Product Manager for Product team in addition to responsibilities listed above

Product Manager

• Jan 2018 - Jul 2018

- Joined VAI as a founding member of the leadership team to build all operations and manage the creation of our back office technology products- Designed the customer onboarding flow to balance company needs with user experience- Wrote all product requirement documents and project outlines for the product team- Served as lead for sourcing all vendors and fleet partners

Sales Consultant

• Dec 2017 - Feb 2018

Independent sales consultant at Incentivefox, a marketing company that partners with businesses to build better customer and employee relationships using technology to increase engagement and motivate behavior. Our adaptable software streamlines referral and retention marketing into one flexible platform offering automated promotions, enrollment, program tracking, incentives and rewards, comprehensive reporting and audience segmentation. Become a master of meaningful interactions between your customers and employees. Create new paths to revenue generation. Encourage customers to become brand advocates. With Incentivefox, you are building better relationships and investing in the future of your business.

General Manager

• Nov 2016 - Dec 2017

Sole operator responsible for introducing a brand new rental car concept and brand to consumers and fleet operators in the Miami market; reached and sustained profitability within 5 months; lead all marketing, hiring & training, operations and sales.Marketing:• Hired and trained a brand ambassador team to increase brand awareness and organic growth• Lead all partnership and cross promotional campaigns with local businesses, hotels, and community organizationsOperations:• Onboarded drivers to fulfill “Uber-like” delivery/pickup of vehicles• Created operations manual from scratch for fleet management, employee best practices, and vehicle guidelinesSales:• Introduced fleet operators to benefits of partnering with Skurt and consulting in all aspects of improving their rental business• Grew Skurt vehicle fleet by 300%• 90% retention of employees hired in Miami market

Station Manager

• Apr 2016 - Nov 2016

• Maintained income per car exceeding $1,100; monthly revenues exceeding $400,000• Raised service score of Alamo/National dual brand office by 10 points within 1 month to surpass corporate average• Managed staff of 15 employees and 400 vehicles; largest Alamo/National dual brand office in South Florida region• Surpassed YOY revenue and net profits for 8 consecutive months • Maintained income per car exceeding $1,100; monthly revenues exceeding $400,000• Raised service score of Alamo/National dual brand office by 10 points within 1 month to surpass corporate average• Managed staff of 15 employees and 400 vehicles; largest Alamo/National dual brand office in South Florida region• Surpassed YOY revenue and net profits for 8 consecutive months

Assistant Branch Manager

• Jun 2015 - Apr 2016

• Raised service score to 87 and maintained score above corporate average of 83 for entire time managing the branch• Reduced average operating expenses by 22% by limiting uninsured losses and managing accounts receivable/bad debt• Fleet growth of 17% YOY• Managed satellite office servicing 5-star luxury hotel, Mandarin Oriental Miami

Management Assistant

• Mar 2015 - Jun 2015

• Responsible for operations of satellite branch on Key Biscayne• Average increase in net revenue of 18% YOY• Average increase in fleet growth of 16% YOY• Average increase in income per car of 4% YOY

Management Trainee

• Aug 2013 - Mar 2015

• Operated flagship rental branch of 350+ cars during peak season including 2 satellite offices• Successfully raised service score by 7 points exceeding corporate average• Signed 12 local and national business accounts with revenues ranging from $5,000-30,000 per year

Operations Coordinator

• Apr 2013 - Aug 2013

• Managed company’s customer database and account management• Fielded all phone inquiries, customer education, customer acquisition, and problem resolution• Supported marketing team on outreach and brand awareness• Created company training manual used to train all future employees and handling customer interaction • Managed company’s customer database and account management• Fielded all phone inquiries, customer education, customer acquisition, and problem resolution• Supported marketing team on outreach and brand awareness• Created company training manual used to train all future employees and handling customer interaction

Marketing Coordinator

• Jul 2012 - Aug 2013

• Coordinated marketing strategy of Prime Entertainment events through the creation and distribution of promotional materials and targeted social media campaigns• Responsible for hiring of marketing representatives to reach student and local organizations• Successfully produced events at local Miami venues for artists including but not limited to GTA, Henrix, & Loose Buttons • Coordinated marketing strategy of Prime Entertainment events through the creation and distribution of promotional materials and targeted social media campaigns• Responsible for hiring of marketing representatives to reach student and local organizations• Successfully produced events at local Miami venues for artists including but not limited to GTA, Henrix, & Loose Buttons

Co-founder

• Jun 2012 - Aug 2013

• Updated blog with daily posts and maintained an archive of over 1000 posts• Early supporter of three new artists/bands (The Chainsmokers, Dimitri Vangelis & Wyman, The Rebel Light) by announcing new releases, tour dates, and related news• Managed social media campaigns on Twitter and Facebook of each new blog post • Updated blog with daily posts and maintained an archive of over 1000 posts• Early supporter of three new artists/bands (The Chainsmokers, Dimitri Vangelis & Wyman, The Rebel Light) by announcing new releases, tour dates, and related news• Managed social media campaigns on Twitter and Facebook of each new blog post

Student Assistant

• May 2012 - Jan 2013

• Assisted with daily office activities of copying, filing, and maintaining paper records• Knowledgeable in Facility Administration and Maintenance Information System• Reorganized and spearheaded relocation of all close out documents of University of Miami Coral Gables campus • Assisted with daily office activities of copying, filing, and maintaining paper records• Knowledgeable in Facility Administration and Maintenance Information System• Reorganized and spearheaded relocation of all close out documents of University of Miami Coral Gables campus