Information Technology Specialist

• Nov 2020 - Present

IT Specialist

• Jul 2019 - Nov 2020

IT Consultant

• Aug 2018 - Jul 2019

IT Manager

• Jun 2014 - Jan 2018

Sharaf Computers and Software Trading L.L.C. – A Sharaf Group Division, Dubai. Responsible for the Support and Service Delivery teams. Making sure that all the Business IT Services are Online, being monitored and maintained as per schedules. Studding new technologies software and hardware, according to the business growing path. Plan and allocate resources based on Projects, Support and Services. In addition, I am in charge of following additional duties: - Managing the Software Development Team and Projects Implementations (Software: SAGE ERP, SAGE HRMS, SAGE CRM and LS POS. Hardware: Networks and Datacenters) - Managing the PM’s overall projects - Managing the relationship between clients and the company Achievements - Deployment of Office365 for the whole company and all internal clients (100+ users) - Office 365 training (200+ users) - Planning and development for the Help Desk Team. - Planning and development for the Support and Services Team - Planning and development Network Operations System - Planning SharePoint implementation and sites configurations - Plan, study and design the Network infrastructure implementation including Firewalls, Switches, Routers, Access Points, PABX, Storage and Servers - Planning and providing training and capacitation for end users on Networking and related software as per each department needs. Show less

Service Desk Manager

• Mar 2014 - Jun 2014

Network Analyst

• Jun 2012 - Aug 2013

- In charge of the project of changing 1000 printers (Xerox to HP). Coordinated the project with technicians across the country for installation and configuration of switches and routers in the bank’s network. - Part of the team working on the project of virtualization of branches, including the configuration the routing of different networks in each branch and support technicians on-site configuring the port of the switches installed in each branch. - Part of the IT team that worked on the rebranding of the company. Provided support to the bank’s communication infrastructure, including: - LAN (2 buildings and 100+ branch offices, 4000+ users) - WAN (200+ sites) - Load Balancers - Digital Signage - IP Telephony (configuration of IP Phones, devices profiles and users profiles on Cisco Call Manager) - Management and configuration of Catalyst Cisco Switches and Cisco routers - Management and configuration of RiverBed wan Optimizer Managed the following tool: - NAGIOS - ManageEngineOputils - ManageEngine NetFlow Analyzar - Cisco ACS, Cisco WCS Wireless Control System, Cisco Unity Connection Administration & Cisco Unified CM Administration Knowledge of: - EIGRP, OSFP, RIP & RIPv2 Routing protocols - GRE tunnels - VLANs administration - VRFs (Virtual Routing Forwarding). Show less

IT Technical Analyst

• Jul 2011 - Jun 2012

- Configuration and maintenance of Windows Server - Provide support on Windows OS - Network Analyst, hardware and software troubleshooting - Configuration of desktops, PCs and Laptops; remote and onsite support - Direct support to the CEO and Directors of the firm - Configuration of MS Outlook, Exchange, email accounts and proxy servers - Configuration of mobiles Black Berry, iPhones and Androids - Supervision of backup - Support of all versions of MS Office, Others IT support Show less

IT Costumer Support

• Jul 2010 - Jun 2011

- Desktop support to costumers and end users of the company - Installing and Configuring Windows Servers - Configuration and manage of Active Directory - Installation and configuration of different operating systems (Microsoft and Linux) - Network cabling - Configuration of LAN y WLAN networks - Management and configuration of Catalyst Cisco Switches and Cisco routers - Installation and configuration of VM ware - Installation and configuration of hardware and software in general - Backup and data recovery Show less

IT Supervisor

• Dec 2004 - Dec 2009

- Assembly and computer repairing - Assembly, installation and configuration of work stations (Windows and Linux) - Installation and configuration of hardware and software - Wiring of networks - Installation and configuration of Cisco and 3COM routers - Configuration and maintenance of remote stations (DameWare, Logmein, VNC) - Coordination and follow up of IT work orders - Assembly and computer repairing - Assembly, installation and configuration of work stations (Windows and Linux) - Installation and configuration of hardware and software - Wiring of networks - Installation and configuration of Cisco and 3COM routers - Configuration and maintenance of remote stations (DameWare, Logmein, VNC) - Coordination and follow up of IT work orders