Information Technology Manager

• Aug 2023 - Present

Snr IT Manager

• Sep 2019 - Sep 2022

Develop the IT plan and lead tactical direction setting for all Information Technology in alignment with the company’s strategy • Initiate, plan and Identify innovative ways to improve business practices, processes, and synergies to increase revenue, efficiencies or effectiveness. • Prioritise project scheduling and delivery, and the alignment thereof to strategic and/or tactical business objectives • Drive alignment, collaboration, and synergy between the various specialist areas to provide a comprehensive business solution • Develop and maintain IT policies, standards and procedures • Coordinate and integrate business activities across the area of responsibility • Conduct international benchmarking to stay abreast of competitive best practice Design, establish and embed effective and efficient IT and communications solutions, plans and governance structures • Drive the implementation of IT policy, IT governance, and compliance throughout the business • Develop, implement and enforce an IT security policy and implement any necessary measures • Support and guide all workstreams to ensure successful operational launches and change management • Drive continuous improvement and identify and manage operational risks Manage IT projects, Operations and IT security • Ensure efficient and effective IT and communications solutions to support business • Ensure availability of all IT and communications infrastructure and software to support business projects and operations • Drive the sourcing, contracting, coordination, and management of vendors and suppliers • Provide data warehousing, business intelligence, and management reporting services to business • Set priorities for projects and work orders Drive relationships with stakeholders to enable optimisation of the business value chain • Establish and maintain relationships across functional areas to enable collaboration and knowledge sharing across the business. Show less

IT Coordinator

• Aug 2014 - Sep 2019

Providing direction towards the company technological needs. Oversee the budgets for programs and projects, purchases and upgrades equipment, supervises computer specialists and IT workers, and presides over IT-related projects. • Responsible for the information technological direction of TRP. Proposes budgets for programs and projects, purchases and upgrades equipment, supervises computer specialists and IT workers, and presides over IT-related projects. • Consult with administration, department managers, and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes. • Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation. • Manages the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, user services, telecommunications and other information technology functions. • Assist the IT Manager with aligning the business strategies of TRP with its technology. Communicates with external clients and internal teams to deliver GUI, interface and screen designs. Acts as liaison between technology teams, support teams, and business units. Responsible for designing methods to store, analyse, utilize, and organize data. Sets up computer databases after identifying user needs. Migrate data from old systems to new system. • Assist the IT Manager in overseeing and managing TRP's information technology projects. Coordinates project phases from development to installation. Acts as liaison between clients, vendors, and consultants. • Responsible for performing tests on computer applications to isolate and solve issues. Initiates tests, analyses results, and finds solutions to technical problems. • Provide supervision and technical direction to technicians ensuring the successful operation of servers, and telecommunications, and network infrastructure. Show less

IT Superintendent

• Aug 2011 - Sep 2014

• IT Management: Looking after all aspects of IT management including governance, Policies (legal compliance), Procedures, Disaster recovery Plan, Standards, Action plans, Project management, Service Delivery and Budgets.• QlikView: Development and maintenance of new and existing models to assist the business in gaining insight into critical Business processes and data.• ERP JD Edwards: Installation and maintenance of system including Enterprise Server, Deployment Server, and Web Server’s. Assemble, build, and deploy update and full packages. System user and End-user security management/maintenance (Application, Action, Row, Column, Processing Option and Solution Explorer) and User Menu creation. Troubleshoot and resolve JDE application and server issues. Manage and maintain JDE application and the back-end database server including setup, performance management and maintenance. Perform Hardware Sizing, System Administration, Architecting the Enterprise One Server solutions.• SQL Server: The SQL Server Database functions across one or more Servers, including designing, implementing and maintaining new and existing databases, backup/recovery, security and configuration management. Focus on addressing day-to-day management, support, and troubleshooting activities. Provide database administration support, oversee environment management, monitor database health (e.g. proactive and reactive responses), resource planning, perform database upgrades and patching, and make recommendations regarding enhancements and/or improvements. Writing of SQL Server reporting services reports based on business requirements.• Management Information System (MIS): Project management, Scope documents, Issue tracking, Reports requirements and making sure all end user requirements are met. Liaising with 3rd Party vendor to ensure the system is configured to meet the business requirements. Show less

IT Administrator

• Oct 2004 - Aug 2011

• Desktop support, problem-solving and trouble-shooting all 165 end users. Computers Printer and network Connection.• Support, implementing, maintaining, designing a Network Infrastructure. Including Router, Firewall, and Switches and cabling.• Server support, implementing, maintaining designing a Server Infrastructure. This includes Domain Controllers, Mail Server, File Server, Print Servers, Application (JD Edwards, Absalom and Payroll), Web Server and MIS Server. • Web Development (Local Intranet, and Management Report Portal) Show less