Experience

Culligan of New York and Long Island

• United States
• Consumer Services
• 1 - 100 Employee

• Manager

  • Feb 2018 - Present

  • Own all stages of operations including prospecting, sales, order management, routing, invoicing, and customer resolution • Meet client deadlines by generating project timelines increasing profitability • Communicate directly to the CEOs of major medical and health organizations while providing updates on job status • Onboard and manage 10 employees across multiple locations • Generate over $100,000 in sales annually while increasing YoY service revenue by 10% • Manage relationships with six vendors, including contract negotiation and material purchasing • Maintain accuracy of customer database of 10,000+ customers • Built new processes to gather and analyze customer and employee feedback, resulting in a 10% increase in customer retention • Establish cost targets for proposals to maximize margins Show less



The Metropolitan Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Visitor Assistant

  • Aug 2016 - Dec 2017

  • Conducted research on historical artifacts and presented to museum staff; later converting content into training materials • Reviewed by 500+ museum visitors as one of the most effective tour guides, with highest marks for clear and concise communication • Recognized for highest new membership sales in 2017 • Increased employee morale by planning team building exercises for team of 50+ • Implemented new initiatives and programs to grow museum membership • Conducted research on historical artifacts and presented to museum staff; later converting content into training materials • Reviewed by 500+ museum visitors as one of the most effective tour guides, with highest marks for clear and concise communication • Recognized for highest new membership sales in 2017 • Increased employee morale by planning team building exercises for team of 50+ • Implemented new initiatives and programs to grow museum membership



ACE Hardware

• Afghanistan
• Retail
• 700 & Above Employee

• Team Leader

  • Mar 2007 - Dec 2014

  Leadership Leadership