Experience

Paralyzed Veterans of America

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Associate Director

  • Apr 2016 - Present

  ▪ Initiate and set goals for program according to the strategic objectives of the organization▪ Develop or approved budgets and operations▪ Collaborate with senior leadership to set strategic goals and objectives for program▪ Research and identify potential membership markets, services, and trends▪ Plan and implement conventional and innovative membership campaigns ▪ Develop creative and engaging membership marketing materials▪ Establish department priorities and prepare and monitor the department budget▪ Track MCP facility applications, DSLBD status, payments, and Reviewer responses▪ Responsible for the development and implementation of membership recruitment/retention strategies▪ Develop thorough understanding of existing membership through member surveys and data analytics▪ Clearly define and continually evaluate and update membership benefits▪ Develop strategies to measure and strengthen member engagement▪ Prepare annual projections on membership growth▪ Prepare annual demographic reports and monthly membership dashboards ▪ Oversee the maintenance of the membership & volunteer database serving over 16,000 members▪ Maintain knowledge of current program management methods and best practices Show less

• Manager

  • Jul 2009 - May 2016

  ▪ Provided managerial support to the Membership & Volunteer Program▪ Established and achieved program goals including enhancing membership benefits, recruitment, and retention of members▪ Maintained regular member outreach▪ Managed the PVA Educational Scholarship Program▪ Ensured that training handbooks and forms were updated and current▪ Created annual recommendations to improve the member and volunteer experience▪ Managed member recognition programs▪ Resolved member issues▪ Responded to inquiries from the public▪ Gathered and updated materials for the PVA website▪ Maintained the membership/volunteer database Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Support Representative

  • Nov 2002 - Jul 2007

  ▪ Processed special requests for computer users involving equipment ordering, hardware replacement/upgrades, software installation and moves from one internal location to another ▪ Responsible for the planning, scheduling, prioritizing, and coordinating of asset management activities ▪ Updated the inventory database to reflect changes to physical description of inventory (hardware and software), demographic data changes, and financial data changes ▪ Worked with requestors of new equipment to determine application needs for new and existing users ▪ Interfaced with tech support network administrators to have appropriate logins/passwords created to incorporate applications and network resources ▪ Coached team members to ensure they understand proper protocol ▪ Responded to customer emails/voicemails in a timely manner to ensure a satisfactory customer experience Show less