Experience

Ob Hospitalist Group

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Director of Hospital Operations

  • Jul 2016 - Present



USMD

• Dallas/Fort Worth Area

• Director, Primary Care

  • Mar 2014 - Jul 2016



NorthStar Anesthesia

• Arlington, Texas

• Practice Manager

  • May 2013 - Feb 2014



RadCare

• Director of Operations and Client Administrator

  • Dec 2003 - Dec 2012

  Oversee all operational aspects of the RadCare service line:  Customer relations and retention  IT development  Physician recruiting, management, and retention  Accounting and finance  Oversight of billing and collections  P&L responsibility for a $65M budget Sales and Marketing Leadership:  Pro-forma review and development for prospective clients  Development of marketing and sales strategies and materials  Prospective client presentations  Drive sales prospects and meet new sales targets Strategic Planning and Development:  Develop strategic objectives to drive client satisfaction and growth opportunities. Contract Negotiation and Retention:  Renegotiation of contracts  Contract retention  Act as primary liaison between company, employed physicians, and clients Accomplishments:  Oversight of local and field staff including physicians, regional managers,and admin staff  Maintained the highest employee retention rate in the company = 97% over 9 years  Increased the radiology division business from one client contract to twenty-three  Negotiated and managed contracts spanning from Hawaii to Maryland  Developed and implemented a three-part, comprehensive quality assurance program  Developed case management protocols for oncology and other multi-disciplinary patients  Developed and implemented analytical reporting packages to track operational, clinical, and financial goals  Developed and maintained strong relationships with C-Suite level administrators at client contracts, maintained the highest contract retention rate at the company = 93%; average company rate less than 70%  Worked with clients to develop and implement contract specific programs to increase outpatient volume; total volume increase of 6%.  Developed strategies with the billing company to meet the needs of each client and customize billing practices to satisfy the patients, clients, and improve reimbursement through physician education; total collection increase off 2%



Whole Health

• Dallas, TX

• Site Contract Manager

  • Feb 2000 - May 2003

  Oversee operations and management of the American Airlines Employee Health Clinics:  Customer relations and retention  Physician relations and retention  Oversight of pharmacy, supply ordering and cost management  Finance and accounting  Quality assurance indicators  Multi-site management of clinical and administrative employees including schedules and payroll  Policy and procedure development and implementation  Meet OSHA, CLIA, and JHACO requirements  Billing and collections Accomplishments:  Increased billables by 14%  Increased collections by 63%  Achieved pharmacy certification in conjunction with Medical Director  Developed and implemented policies and procedures manual  Directed transition of system software and hardware  Developed communication protocols with client’s worker’s compensation department to facilitate increased employee return to work rate and decreased time of due to injury Developed case management review process  Created and managed an RVU based tracking system to simulate standard billing practices and provide cost/benefit analysis information



Desert Medical Careers, Inc.

• Staffing and Recruiting
• 1 - 100 Employee

• Practice Management Consulting and Sales

  • May 1996 - Jul 1999

  Director of Consulting and Business Development Consulting:  Develop client base for consulting services  Provide consulting services for managed care, contract, and Medicare/Medicaid billing  Provide consulting services for employee management  Provide consulting services for financial targets and practice development Business Development:  Develop client base for permanent and temporary employee placement services  Work with placement consultants to meet the needs of clients  Develop network of potential employees for placement services