IT Technician

• Apr 2020 - Present

System Specialist

• Jun 2014 - Jan 2020

First, second and third tier support. Plan and facilitate software and hardware roll-outs. Maintain and update AD, O365, sharepoint, SCCM and in-house systems for ad planning, billing etc. Troubleshoot and implement fixes in a live, ever-changing organisation while at the same time taking and placing orders for hardware and software upgrades the organisation deems necessary, without impacting day to day operations. First, second and third tier support. Plan and facilitate software and hardware roll-outs. Maintain and update AD, O365, sharepoint, SCCM and in-house systems for ad planning, billing etc. Troubleshoot and implement fixes in a live, ever-changing organisation while at the same time taking and placing orders for hardware and software upgrades the organisation deems necessary, without impacting day to day operations.

Service Technician

• Mar 2010 - Sep 2011

Certified Macintosh Service Technician. Repair customer computers and cell phones. Take inventory and request restocking. Certified Macintosh Service Technician. Repair customer computers and cell phones. Take inventory and request restocking.

Customer Service Representative

• Feb 2004 - Aug 2005

Taking incoming customer calls and helping them solve problems they have addressed. Verify that information is correctly entered in the database. Call customers when drastic changes are made or services they ordered can't be delivered. Taking incoming customer calls and helping them solve problems they have addressed. Verify that information is correctly entered in the database. Call customers when drastic changes are made or services they ordered can't be delivered.

Extra hand

• Mar 2003 - Sep 2003

Extra hand at Maskinservice i åmål AB's responsibilities are: Helping mechanics with current tasks. Making sure the building and tools are kept in order. Take inventory of spare parts. Extra hand at Maskinservice i åmål AB's responsibilities are: Helping mechanics with current tasks. Making sure the building and tools are kept in order. Take inventory of spare parts.

Waiter / bartender

• Jun 2001 - Sep 2001

Serve customers food and drinks. Restock the bar and set and tables. Count the evenings incomes. Serve customers food and drinks. Restock the bar and set and tables. Count the evenings incomes.

Customer Service Representative

• Nov 2000 - Mar 2001

Taking incoming customer calls and e-mail to helping them solve problems they want to address. Control that information is correctly entered in the database. Call customers when drastic changes are made or services they ordered can't be delivered. Taking incoming customer calls and e-mail to helping them solve problems they want to address. Control that information is correctly entered in the database. Call customers when drastic changes are made or services they ordered can't be delivered.

Costumer Service Representative

• Nov 2000 - Mar 2001

Factory worker

• Aug 2000 - Nov 2000

Solder components in starting motors for smaller motors. Control that the component is working according to company specified parameters. Solder components in starting motors for smaller motors. Control that the component is working according to company specified parameters.

Mobile Infantry Squad leader

• Jun 1999 - Jul 2000

Lead the squad into combat. Help the APC (Armored Personal Carrier) commander assess the situation and give relevant information. Look after the squad members mental and physical health. Be prepared to make fast decisions without hesitation. Lead the squad into combat. Help the APC (Armored Personal Carrier) commander assess the situation and give relevant information. Look after the squad members mental and physical health. Be prepared to make fast decisions without hesitation.