Experience

Big Night Entertainment Group

• United States
• Hospitality
• 200 - 300 Employee

• Hostess

  • May 2022 - Present

  - Greets and seats 400 guests a shift in a warm, sincere, timely manner - Operates hosting software system 7evenrooms and cash register inputting guest to-go orders - Answers 20-30 Inbound calls answering guest questions, directing calls to other departments, taking customer orders, and making reservations - Manages guest reservations 90-130 guest reservations a shift - Communicates with servers and managers effectively regarding the availability of tables, the seating of a large party, or special requests resulting in 30% higher customer satisfaction scores than nearby restaurants - Ensures work areas are clean and that equipment, tools, and supplies are properly stored Show less



IM Academy

• United States
• E-Learning Providers
• 400 - 500 Employee

• Online Administrative Assistant

  • Sep 2019 - Present

  - Plans, organizes, and coordinates departmental events for - Awarded for filing detailed incident reports after communicating and collecting information from all parties of the incident in a timely manner - Navigates a multicultural work environment and creates positive rapport with potential hires - Assists and coordinates logistics for in-person meetings and conference events including - Supervises supply inventory for administrative offices - Onboards new hires monthly maintaining a 96% new employee transition rate Show less