Christelle Kassas

Contracts Manager at Mitsulift Group
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Kesrwan, Mount Lebanon, Lebanon, LB
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency
  • French Professional working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • The 7 Habits for Managers
    FranklinCovey
    May, 2018
    - Nov, 2024
  • Key Account Management
    ESA BUSINESS SCHOOL
    Mar, 2018
    - Nov, 2024
  • Advanced Leadership Workshop
    Formatech
    Dec, 2017
    - Nov, 2024
  • The New One Minute Manager
    The Ken Blanchard Companies
    Jun, 2017
    - Nov, 2024
  • Selling in Tough Times
    Starmanship & Associates
    Apr, 2016
    - Nov, 2024
  • First Aid & PCR course
    Lebanese Red Cross
    Oct, 2015
    - Nov, 2024
  • Drafting Contracts for Non-Lawyers
    ICTN, International Consulting and Transformation Network LLP
    Sep, 2015
    - Nov, 2024
  • Working in Teams
    Tamayyaz
    Jun, 2015
    - Nov, 2024
  • Business Writing Skills
    Tamayyaz
    Apr, 2014
    - Nov, 2024
  • Business Problem Solving
    Tamayyaz
    Jun, 2013
    - Nov, 2024
  • Customer Complaints & handling difficult Customer
    Tamayyaz
    May, 2013
    - Nov, 2024
  • Negotiation Gimmicks
    Wydner Coaches
    May, 2012
    - Nov, 2024
  • Business Writing
    ICTN, International Consulting and Transformation Network LLP
    Jul, 2011
    - Nov, 2024
  • The 7 Habits of Highly Effective People
    FranklinCovey
    Apr, 2011
    - Nov, 2024
  • How to Make an Angry Customer Happy
    ICTN, International Consulting and Transformation Network LLP
    Feb, 2011
    - Nov, 2024
  • Council of the Marble Star
    Eagle's Flight
    Jan, 2011
    - Nov, 2024
  • 3Cs Training
    Mitsulift
    May, 2010
    - Nov, 2024
  • Strategic Techniques for Customers' Retention
    CCI
    Apr, 2010
    - Nov, 2024
  • First Aid & PCR course
    Lebanese Red Cross
    Nov, 2008
    - Nov, 2024
  • Intermediate Business English Communication
    Amideast
    Sep, 2008
    - Nov, 2024
  • Sales Negotiation & Strategies Training
    Mitsulift
    Feb, 2008
    - Nov, 2024
  • Elevators Basic Field Training
    Mitsulift
    Oct, 2007
    - Nov, 2024
  • Focused Time for Results
    Starmanship & Associates
    Jul, 2007
    - Nov, 2024
  • New Sales Techniques Training
    Mitsulift
    Jul, 2007
    - Nov, 2024

Experience

  • Mitsulift
    • Lebanon
    • Building Materials
    • 100 - 200 Employee
    • Contracts Manager
      • Dec 2016 - Present

      -Manage and take ownership of customer relationship to ensure client satisfaction and retention, and business growth.-Establish, execute and follow up on contracts win-back and up sell strategies.-Manage, oversee and ensure all account executive activities are conducted thoroughly and according to Mitsulift’s standards.-Monitor receivables to ensure alignment with department’s results.

    • Account Manager
      • Jul 2014 - Nov 2016

      -Establish contact with new maintenance clients (transferred from installation or modernization departments) and engage them in Mitsulift’ services.-Prepare and follow up on maintenance offers (for newly installed and renovated units) and negotiate terms with customers to up sell and reach a mutually advantageous agreement.

    • Senior Account Executive
      • Feb 2012 - Jun 2014

      -Establish, develop and maintain relationship with maintenance customers to ensure business growth.-Manage and take ownership of customer relationship to ensure client satisfaction and business growth.-Participate in issuing monthly reports to track department’s productivity.

    • Account Executive
      • Dec 2008 - Jan 2012

      -Handle invoicing, billing and receipts for maintenance and repair work conducted.-Prepare quotations for repair and improvement works for clients, once approved issue and follow up on works sheet accordingly to ensure on time delivery and client satisfaction.-Consistently follow-up on maintenance contracts and conduct site visits with contracts manager when necessary to ensure contract’s signature and respond to all clients’ requests and queries in a timely manner.

    • Credit Controller
      • Jun 2007 - Nov 2008

      -Handle all daily accounting tasks in line with internal accounting policies and procedures and with local government regulations.-Maintain thoroughly and accurately all accounting and General Ledger records.

  • Automated Information Management Systems
    • Accountant
      • Sep 2005 - May 2007

      -Preparing and maintaining financial report.-Prepare daily accounting entries. -Preparing and maintaining financial report.-Prepare daily accounting entries.

  • Golden Cedars Co.
    • Accountant
      • Jun 2004 - Aug 2005

      -Handle bank accounts reconciliation.-Prepare company's salaries. -Handle bank accounts reconciliation.-Prepare company's salaries.

Education

  • Université du Québec à Montréal
    Bachelor of Business Administration (B.B.A.), Accounting and Finance
    -

Community

You need to have a working account to view this content. Click here to join now