Agent de recouvrement

• Apr 2021 - Present

Executive Office Manager

• May 2020 - Mar 2021

Senior Administrative Assistant

• Jan 2020 - Mar 2020

• Receive, make and transfer calls to employees • Receive and offer refreshments to visitors • Collaborate with security and announce visitors appropriately • Transfer calls to the security when stepping out • Keep company car key while on duty and be responsible for them • Make sure conference halls are accessible and properly kept before, during and after use • Monitor company photocopy machines and other equipment, ensure their proper state and duly notify the IT department in case of any troubleshooting • Ensure all front desk equipment and work items are properly and effectively used and catered for • Receive, register and dispatch mails and administrative correspondences • Perform administrative and secretariat duties as need may arise • Write, develop and register and communicate minutes of meetings promptly and effectively • Filing and documentation(archiving) • Circulation of vital administrative and internal information as need may arise • Participate in housekeeping and other routine works as need may arise Show less

CUSTOMER SERVICE DIGITAL AND SOCIAL MEDIA COORDINATOR

• Jul 2019 - Dec 2019

• Escalation management: check in fresh desk if the tickets are closed and send a reminder to the Back Office • SMS noise filter on Fresdesk-100% Executed • Update the canned responses database • Quality assessment working session on OBC & OBD campaigns at Mediacontact -100% executed • Follow-up digital flow and send daily analysis report to supervisor-100% executed • Prepare Chatbot Report and send verbatim and script report to supervisor –Traffic decrease of 30% on Mobile money complaint due to the research I performed-Traffic decrease of 67%. • Assist the inbound call center coordinator to analyze and evaluate Inbound and outbound calls • Assist in the ID Recovery campaign of the top 1% and 4% premium customers-77% achieved on calls target (1368 argued calls Vs 1760 target)-Actively participated in the OBC ID recovery campaign on premium customers. • Quality analysis of incoming calls on IPVOX Show less

Project Assistant

• Mar 2014 - Jun 2019

• Proofread and ghostwritten internal communication for the management board. • Communicated with clients and scheduled face-to-face meetings for 5+ executives. • Conducted basic accounting tasks in QuickBooks and escalated issues to the supervisors. • Navigated a multicultural work environment and created positive rapport with potential hires. • Screened phone calls and incoming email in French language • Provide administrative support to the corporate director and site engineers • Draft and prepare professional correspondence, weekly and monthly meeting reports. • Preparing presentations, producing documents, briefing papers, and reports for the team. • Optimized the record keeping system of the company from manual input by multiple users to an online system for supervisors. • Confirm arrangements for meetings and ensure teams members are briefed appropriately regarding the agenda for meetings, including sourcing background information. • Respond and resolve a wide range of queries, channeling to the appropriate area as necessary. • Trained 3 interns of customer service and secretary-ship • Dispatch working permits for the site sub-contracting companies. • Carry out clerical duties such as photocopying, faxing, typing, filing. • Organize transition from paper invoice to QUICKBOOKS and online invoicing • Create company document templates. • Improve the site budget to 10%(cutting down losses and wastage of equipements by employees) • Coordinate the travel plans and schedule of site Managers and Home Office(UK) Directors(booking of flights, visa application and accommodation for the team and visiting personnel or clients). • Prepare the staff end of contract documents • Keep records of and ensure that all employees are furnished with access cards. • Ensure that all the staff has all the necessary equipment for work (computers, pens,PPI equiments etc). • Crosscheck the monthly timesheets of all the site personnel and submit to Home office Show less

Trainee at the departement of Public relations, Communication and Translation

• Jul 2014 - Dec 2014

• Arrange and organize meetings, conferences, events such as promotions & retirement parties, labour day, company end of year party, medal ceremonies etc • Documents Control • Schedule and confirm appointments • Answer telephone and relay telephone calls and messages • Carry out clerical duties such as photocopying, faxing, filing and typing. • Reception of visitors and clients into the refinery • Take visitors for a guided tour into the refinery • Write articles in the SONARA NEWS magazine N°82/83 • Carry out advertising activities of the company • Promote the corporate image of the company to the media • Type and proofread correspondence, forms and other documents • Open and distribute regular and electronic incoming mail, newspapers and other material and co-ordinate the flow of information • Greet people and direct them to contacts or service areas • Acted as the private secretary to the director during the absence (leave) of the Administrative secretary. • Carryout PowerPoint presentation of the refinery to visitors. Show less

Secrétaire

• Jan 2014 - Feb 2014

• Piloted a new appointments booking system which increased office efficiency by 15%. - Commanded by 2 supervisors for meticulous record-keeping. • Managed busy schedules and travel plans of 3+ corporate executives while performing general office administration duties. • Designed a new system of internal communication between assistants to save 4 work hours a week on average. • Provided administrative support to the director, • Answer telephone and electronic enquiries, • Carryout clerical duties such as photocopying, faxing, typing, scanning etc, • Schedule and confirm appointments and meetings, • Type and proofread correspondence, forms and other documents , • Greet people/students and direct them to contacts or service areas, • Prepare minutes of meetings, • Type and proofread correspondence, invoices, forms and other documents… Show less

Administrative Intern

• Oct 2012 - Jun 2013

Carryout clerical duties such as photocopying, faxing, typing, scanning etc • Acted as a commercial agent, • Prepare meeting halls, • Participated in the daily meetings, • Greet clients and direct them to the appropriate service, • Answer telephone and relay telephone calls and messages, • Inventory of company products at the Green oil petrol station and warehouse, • Daily control and inventory of incoming & outgoing stocks which generated an increase in sales by 20% • Crosschecking of marketing statistics, • Type and proofread correspondence, invoices, and other documents… Show less

intern/trainee

• Jun 2011 - Sep 2011

Assist in scheduling and confirming appointments, • Assist staff in performing data entry task, • Assist in recording and preparing minutes of meetings, • Carryout clerical duties such as photocopying, faxing, typing, scanning etc • Greet people and direct them to contacts or service areas • Prepare meeting rooms, • Type and proofread correspondence, forms and other documents • Schedule and confirm appointments • Answer telephone calls and relay telephone calls and messages… Show less

Commercial Agent

• Jun 2011 - Aug 2011

• Daily control of sales • Promote the company’s product to the public • Management of customers • Daily control of sales • Promote the company’s product to the public • Management of customers

Internship Trainee

• Jul 2010 - Aug 2010

Intern

• Jul 2009 - Aug 2009

• Filing and arrangement of documents • Photocopying of documents • Typing of documents • Filing and arrangement of documents • Photocopying of documents • Typing of documents