Experience

Barsala

• United States
• Hospitality
• 1 - 100 Employee

• Hospitality Manager

  • Sep 2022 - Present

  Scheduled work hours for 8 employees to achieve adequate manpower coverageIncreased customer service ratings significantly through personable service.Used Salesforce to record guests' check-ins and check-outs.Coached and developed associates to improve soft skills and recovery techniques.Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.Received and processed stock into inventory management system.

• Assistant Hospitality Manager

  • May 2022 - Aug 2022

  Assist Hospitality Manager as neededAssist in overseeing cleaning staff to ensure rooms are always properly cleaned, prepared and stocked with consumables prior to guest arrivalsCollaborated with outside departments to coordinate solutions and retain guest satisfaction.Used Salesforce to record guests' check-ins and check-outs.Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor



Belhaven Residential

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Oct 2020 - May 2022

  Managed 400+ Unit Worked in Rent Manager Management Software Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed. Followed up on delinquent tenants and coordinated collection procedures. Assist Leasing Agent with vetting applicants for rental units. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Evaluated and recommended changes in rental pricing strategies to remain competitive in market. Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs. Completed final move-out walk-throughs with tenants to identify required repairs. Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.



The Westin Jackson

• United States
• Hospitality
• 1 - 100 Employee

• Sales and Catering Coordinator

  • Oct 2019 - Mar 2020

  Distribute leads accordingly via CI/TY, Cvent and/or directlyI prepare daily, weekly, and monthly reports as neededManage turnover process for Sales Managers to include reviewing accuracy in CI/TY with signed contract agreement and completing turnover to appropriate hotel managersAnalyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contractedMaintained extensive calendar of events and attended necessary event meetings and conference calls

• Front Desk Supervisor

  • Jan 2019 - Oct 2019

  Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activitiesFollow up with guests to ensure their requests or problems have been met to their satisfactionWelcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Coach and counsel staff to resolve challenges and elevate performance.Designed employee work schedules to address complete operational needs.Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.

• Front Desk Agent

  • Jun 2018 - Jan 2019

  I provide outstanding customer service checking guests in and out, as well as taking paymentsAcquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activitiesUsed internal software to process reservations, check-ins and check-outsGreeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retentionIssued room keys to guests upon check-in and answered questions regarding proper useCollected room deposits, fees and paymentsRetrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal



Sprint

• Non-profit Organizations

• Sales Representative

  • Sep 2014 - Mar 2017

  *Assist customers with cellular coverage upgrades. * Modify cellular plans * Assist with Bill payments * Small quick fixes on phones * Build strong sales solutions and customer relationships * Actively soliciting new customers through inside sales and store marketing events *Assist customers with cellular coverage upgrades. * Modify cellular plans * Assist with Bill payments * Small quick fixes on phones * Build strong sales solutions and customer relationships * Actively soliciting new customers through inside sales and store marketing events



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Account Executive

  • Jan 2013 - Oct 2013

  To retain customer by lowering bill or up-selling products to better fit customer needs to get full enjoyment of services Handled questions that may include some technical help to get their service working properly. Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs. Attended networking events to build relationships and identify sales opportunities. Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records.



Another Broken Egg Cafe

• United States
• Restaurants
• 200 - 300 Employee

• Hostess

  • Jun 2012 - Oct 2012

  * Kept dining menus clean and organized. * Made sure entry doors are cleans, free of debris and inviting. * Greeted guests, escorting them to their table, and present menus. * Kept dining menus clean and organized. * Made sure entry doors are cleans, free of debris and inviting. * Greeted guests, escorting them to their table, and present menus.



Old Navy Clothing Retail

• Cashier Sales Associate

  • Oct 2011 - Jun 2012

  * Greeted customer entering establishment. * Organized and display new merchandise. * Opened up new Old Navy credit account. * Greeted customer entering establishment. * Organized and display new merchandise. * Opened up new Old Navy credit account.



Wal Mart Stores

• United Kingdom
• 100 - 200 Employee

• Customer Service Cashier

  • Mar 2010 - May 2011

  * Greeted and acknowledged every customer as they enter the store. * Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. * Maintain orderly appearance of register area and supplies stocked * Greeted and acknowledged every customer as they enter the store. * Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. * Maintain orderly appearance of register area and supplies stocked



Little Acorn's Child Care Center

• United States
• 1 - 100 Employee

• Teacher's Assistant

  • Feb 2007 - Oct 2007

  * Teach basic skills such as color, shapes, number and letter recognition, personal hygiene, and social skills. * Establish and enforce rules for behavior, and procedures for maintaining order * Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. * Teach basic skills such as color, shapes, number and letter recognition, personal hygiene, and social skills. * Establish and enforce rules for behavior, and procedures for maintaining order * Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate/ 3rd Key Holder

  • Apr 2004 - Jun 2007

  * Opened and close store when ever the manager isn't at work. * Made nightly deposits * Receive and ship out inventory. * Opened and close store when ever the manager isn't at work. * Made nightly deposits * Receive and ship out inventory.