Experience

University Surgical Associates

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Receptionist

  • Jul 2022 - Present

  • Register new patients • Check in and out Patients • Fax information and paperwork as needed • Process incoming faxes • Verify and load proper insurance information • Collect copays and deductibles when needed • Schedule appointments for patients • Register new patients • Check in and out Patients • Fax information and paperwork as needed • Process incoming faxes • Verify and load proper insurance information • Collect copays and deductibles when needed • Schedule appointments for patients


CHI Memorial
• Hospitals and Health Care
• 300 - 400 Employee
• Receptionist

  • 2018 - Present


SouthEast Eye Specialists

• United States
• Telecommunications
• 1 - 100 Employee

• Collections Specialist

  • Dec 2017 - Nov 2018

  • Process patients and Insurance payments to the appropriate account. • Organized payment plan options for patients. • Make outgoing calls to patients to collect payment on their outstanding account balances . • Reviewed accounts that were outstanding and in past due aging to send to collection agency for collections. • Gave back up to the phone system when there is overflow. • Made proper notations and filing into the patients chart and account when information was received from Bankruptcy Courts. • Posting payments and other requests from the Billing Manager. • Processing credit card payment for patients and for Insurance Companies paying via credit card. Show less



Parkridge Health System

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Admistrative Assistant to the Dir of Therapy Services

  • May 2007 - Jun 2011

  • Registered patients for the outpatient physical therapy department • Verified all insurance for scheduled patients • Obtained pre-authorizations when needed for patients • Maintained daily reports for Director of Therapy Services • Responsible for ensuring proper billing made to the patients and insurance companies. • Maintained up to date employee file requirements • Worked with physicians and their offices to insure proper care and treatment of their patients while under the care of our therapists • Responsible for scheduling patients for multiple therapists • Responsible of collecting and documenting payments from patients when needed and sending to the main hospital campus • Answering and directing phone inquiries for the physical therapy department and Director of Therapy Service Show less



HCA

• Accounting
• 100 - 200 Employee

• Medicare Collections Specialist

  • Aug 2005 - May 2007

  • Monitor insurance claims by running reports and resolving claims not paid in a timely manner • Identify coding or billing problems and work to correct errors in a timely manner • Update the patients record to identify actions taken on the account • Worked with patients and guarantors to secure payment on outstanding account balances • Stayed up to date of Medicare policy’s and any changes made to the plans • Billed claims when needed to ensure timely filing for our department • Maintained contact with our facilities to ensure proper billing practices and correct processing of claims Show less



BlueCross BlueShield of Tennessee

• United States
• Insurance
• 700 & Above Employee

• Senior Customer Service Representative

  • 2000 - 2005

  • Answered the phone timely and accurately and took appropriate action to resolve service inquires • Ensured timely and accurate written and/or phone responses to customer and provider inquires • Ensured timely and accurate completion of weekly telephone reports • Performed duties as requested by management • Stayed up to date on policies and educational classes • Was a department mentor, training new employees coming out of the Customer Training Program. • Answered the phone timely and accurately and took appropriate action to resolve service inquires • Ensured timely and accurate written and/or phone responses to customer and provider inquires • Ensured timely and accurate completion of weekly telephone reports • Performed duties as requested by management • Stayed up to date on policies and educational classes • Was a department mentor, training new employees coming out of the Customer Training Program.



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • 1995 - 2000

  • Day to day operation of $500,000.00 + sales store • Responsible for interviewing, hiring and training new employees • Responsible for cash deposits, store orders, payroll for employees • Inventory control • Traveled to help set up and remodel new or existing stores. • I was responsible for increasing sales from year to year. • I was responsible for controlling payroll vs sales. • I was responsible for scheduling employees so the store was properly covered. • I had to make sure that weekly, monthly and seasonal ads were set and properly showcased as required by corporate. Show less



Dollar General

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • 1983 - 1990

  • Dollar General Store • I was responsible for interviewing, hiring and training new employees. • I was responsible for the day to day operation of a retail store. • I was responsible for all cash accountability including cash deposits for my store. • I had to place store orders on a weekly basis and then responsible for proper check in of merchandise when delivered to the store. • I was responsible for insuring proper inventory control including the actual counts and loss prevention. • I traveled to new and existing stores to help in remodels or initial set up. • I was responsible to properly display any sales and seasonal ads we had as require by our corporate home office Show less