Franchise support officer

• May 2023 - Present

Loan Officer

• Dec 2022 - Present

Case assessor

• Jun 2022 - Nov 2022

- data collation relating to case files - ensure correct and efficient preparation of files for assessment - investigate and document discrepancies identified - ensure correct application of prescribed assessment guidelines - ensuring specific targets and deadlines are met - improving processes and productivity - data collation relating to case files - ensure correct and efficient preparation of files for assessment - investigate and document discrepancies identified - ensure correct application of prescribed assessment guidelines - ensuring specific targets and deadlines are met - improving processes and productivity

Contact Center Agent

• Dec 2021 - Jun 2022

- providing information relating to customer account and transaction enquiries - actioning account maintenance requests - providing RAMS product and information for existing accounts - fulfilling administrative requests such as copies of statements, loan documents - assisting customers by navigating RAMS mobile app and website version to access information in regards ton their HomeLoans - providing information relating to customer account and transaction enquiries - actioning account maintenance requests - providing RAMS product and information for existing accounts - fulfilling administrative requests such as copies of statements, loan documents - assisting customers by navigating RAMS mobile app and website version to access information in regards ton their HomeLoans

Retail Assistant

• Aug 2021 - Dec 2021

- picking quality products for online customers order - ensuring the items are packed efficiently - picking quality products for online customers order - ensuring the items are packed efficiently

Accounting Intern

• Aug 2021 - Nov 2021

- organizing documents and ensuring data is able to be accessed efficiently - engaging with ATO and serviceNSW - preparing BAS and filing report - organizing documents and ensuring data is able to be accessed efficiently - engaging with ATO and serviceNSW - preparing BAS and filing report

Store Administrator

• Apr 2020 - Aug 2021

- assisted with on boarding of new employees by filling up information such as tax details and personal information to a spreadsheet- monthly petty cash management- assisted with inquiries in email and phone calls- inputting weekly time sheets and rosters

Seasonal Sales Associate

• Apr 2019 - Aug 2021