CSA Program Administrator

• Mar 2023 - Present

Salesforce Certified Administrator

• May 2021 - Present

- Member of a team of Salesforce enthusiasts and professionals exploring best practices and the broader Salesforce ecosystem. - Gather detailed requirements and full solution documentation for requirement delivery. - Attend regular meetings to review Salesforce configuration updates and determine next steps for process improvements and enhancement prioritization. - Create and manage reports and dashboards. - Salesforce security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings. - Streamline user management through interface customization and Lightning page layouts. - Create automations, including email templates, alerts, validation rules, and flows to properly solution for business needs. - Clean and import object data. - Generate training documentation and media to ensure user adoption. - Engage in regular and frequent study groups, team projects, training, and community. - Participate in live workshops with the aim of becoming a highly-qualified Salesforce professional. Show less

Certified Salesforce Administrator * 2x Ranger

• Feb 2021 - Present

https://trailblazer.me/id/christapylant https://trailblazer.me/id/christapylant

Customer Support Sales Representative

• Jun 2010 - Present

- Maintain account relationships with >500 retail customers and distributors. - Serve as point of contact for product, sales, and promotions. - Host brewery taproom and sampling demonstrations at various New England locations and events. - Maintain account relationships with >500 retail customers and distributors. - Serve as point of contact for product, sales, and promotions. - Host brewery taproom and sampling demonstrations at various New England locations and events.

Customer Service Sales Associate

• Sep 2006 - Present

- Meet customer needs, resolve issues, provide courteous and efficient service. - Aim to realize or exceed sales target metric objectives. - Ensure consistent execution of marketing, inventory, and presentation. - Meet customer needs, resolve issues, provide courteous and efficient service. - Aim to realize or exceed sales target metric objectives. - Ensure consistent execution of marketing, inventory, and presentation.

U.S. Deloitte Salesforce Consulting Select (SCS)

• Jul 2022 - Jul 2022

Two-week program hosted by Deloitte Digital to elucidate and support the careers of potential Salesforce Consultants. - Requirements gathering, business analysis, and solutioning. - Networking with Deloitte Consultants. Two-week program hosted by Deloitte Digital to elucidate and support the careers of potential Salesforce Consultants. - Requirements gathering, business analysis, and solutioning. - Networking with Deloitte Consultants.

Customer Service, CSA Farm Share Coordinator

• Sep 2019 - Oct 2021

- Corn Maze Customer Service: sales, ticketing, information, Square transactions. - Box and load CSA Farm share produce to ship to Greater Boston area locations. - Safely navigate Rte 2 and 495 in a delivery box truck, explain unusual produce to CSA members, track member feedback and participation. - Corn Maze Customer Service: sales, ticketing, information, Square transactions. - Box and load CSA Farm share produce to ship to Greater Boston area locations. - Safely navigate Rte 2 and 495 in a delivery box truck, explain unusual produce to CSA members, track member feedback and participation.

Enumerator

• May 2020 - Sep 2020

- Canvas assigned areas to survey household demographics. - Document research findings electronically on behalf of the U.S. Census Bureau. - Canvas assigned areas to survey household demographics. - Document research findings electronically on behalf of the U.S. Census Bureau.

Special Education Teacher

• May 2018 - Nov 2018

- Classroom teacher for Academic, Career, and Essential Skills extended school-year program for middle school students with Individual Education Plans. - Analyzed assessment data and devised effective instructional re-teaching plans around student learning gaps to ensure academic achievement. - Collaborated with parents, teachers, support staff, school administrators and other team members to address education and behavior strategies. - Classroom teacher for Academic, Career, and Essential Skills extended school-year program for middle school students with Individual Education Plans. - Analyzed assessment data and devised effective instructional re-teaching plans around student learning gaps to ensure academic achievement. - Collaborated with parents, teachers, support staff, school administrators and other team members to address education and behavior strategies.

Behavioral Health Technician

• Sep 2017 - Aug 2018

- Provided academic support and social/life skills training for school-aged children with autism under the direction of a certified BCBA. - Followed prescribed behavioral skills acquisition and behavior reduction protocols. - Supported generalization of students' skills to the larger community through field trips and outings. - Collected, recorded, and summarized data on observable client behavior. - Provided academic support and social/life skills training for school-aged children with autism under the direction of a certified BCBA. - Followed prescribed behavioral skills acquisition and behavior reduction protocols. - Supported generalization of students' skills to the larger community through field trips and outings. - Collected, recorded, and summarized data on observable client behavior.

Special Education Instructional Assistant

• Sep 2012 - Aug 2018

- Provided classroom support in all subject areas for students with Academic Individualized Mainstream Support (AIMS), IEP, and 504 designated services. - Met regularly with teachers and department heads to discuss curriculum in relation to students' diverse academic, social, and behavioral needs. - Provided classroom support in all subject areas for students with Academic Individualized Mainstream Support (AIMS), IEP, and 504 designated services. - Met regularly with teachers and department heads to discuss curriculum in relation to students' diverse academic, social, and behavioral needs.

Special Education Teacher

• Sep 2010 - Aug 2011

- Presented differentiated instruction aligned with MA DESE learning standards to meet academic needs and accommodations for elementary students grades 4-6 in language arts, math, history, and science. - Wrote Individualized Education Plans aligned with team decisions and objectives. - Conducted legally-mandated formal evaluations. - Cultivated a safe, inclusive, classroom culture, and trusted relationships with students, parents, and caregivers. - Presented differentiated instruction aligned with MA DESE learning standards to meet academic needs and accommodations for elementary students grades 4-6 in language arts, math, history, and science. - Wrote Individualized Education Plans aligned with team decisions and objectives. - Conducted legally-mandated formal evaluations. - Cultivated a safe, inclusive, classroom culture, and trusted relationships with students, parents, and caregivers.

Substitute Teacher

• Sep 2008 - Sep 2010

Grades K-12. (While raising my daughter as a single parent pursuing teacher licensure.) Grades K-12. (While raising my daughter as a single parent pursuing teacher licensure.)

Teaching Assistant

• Aug 2006 - Jul 2008

- Lead weekly seminar discussions for Public Health course, My Body My Health. - Reviewed, graded, and recorded student coursework and assignments for approximately sixty undergraduate students per semester. - Supervised student community volunteer assignments in cooperation with various local non-profit organizations. - Lead weekly seminar discussions for Public Health course, My Body My Health. - Reviewed, graded, and recorded student coursework and assignments for approximately sixty undergraduate students per semester. - Supervised student community volunteer assignments in cooperation with various local non-profit organizations.

Public Health Educator

• Sep 2006 - Jun 2007

- Organized campus health education activities. - Developed program materials and curriculum. - Hosted informational events such as those to promote smoking cessation, breastfeeding awareness, reproductive health, meditation, and nutrition. - Organized campus health education activities. - Developed program materials and curriculum. - Hosted informational events such as those to promote smoking cessation, breastfeeding awareness, reproductive health, meditation, and nutrition.

Emergency Preparedness Coordinator Assistant

• Sep 2006 - Jun 2007

- Emergency preparedness research and planning for community special needs populations through community meetings and focus groups. - Compiled information for network database of organizations serving special populations. - Participated in pandemic preparedness educational events, conventions, and conferences. - Emergency preparedness research and planning for community special needs populations through community meetings and focus groups. - Compiled information for network database of organizations serving special populations. - Participated in pandemic preparedness educational events, conventions, and conferences.

Americorps Vista

• Aug 2005 - Aug 2006

- Taught and facilitated nutrition, cooking, food safety and budgeting classes to communities at-risk of malnutrition and hunger. - Participated in the Holyoke Food Policy Council's successful efforts to establish EBT/SNAP benefits transaction capability at area farmer's markets with the goal of increasing regular community access to fresh, locally-sourced, nutritional food items. - Recruited volunteer chefs and nutritionists from within the communities we served. - Participated in professional development programs through Americorps, Share Our Strength, and The Food Bank of Western Massachusetts, including cultural diversity awareness training and Food Safety Certification. Show less