Experience

Keller Williams Realty NJ Metro Group

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Agent

  • Jul 2019 - Present

  Licensed Real Estate Agent Licensed Real Estate Agent



Heartloom

• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations Director/ eCommerce Manager

  • Sep 2019 - Mar 2020

  ● Handled Shopify e-commerce store, customer service. Wrote store policies. Shopify-SEO. Apps and assisted with photo editing ● EDI - Complete process for Nordstrom and Evereve – Processed Nordstrom Drop ship Returns, set up Amazon eCommerce ● Coordinated sample sales and all samples to majors insuring fit accuracy and relaying any changes. ● Handled Shopify e-commerce store, customer service. Wrote store policies. Shopify-SEO. Apps and assisted with photo editing ● EDI - Complete process for Nordstrom and Evereve – Processed Nordstrom Drop ship Returns, set up Amazon eCommerce ● Coordinated sample sales and all samples to majors insuring fit accuracy and relaying any changes.



Alice & Trixie

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• eCommerce /Wholesale Customer Service Manager/Wholesale Sales Assistant

  • Jun 2017 - Feb 2019

  ● Implemented new processes and improved existing procedures with inventory, employee on boarding, and training interns. ● PR/Marketing Manager. SEO-Reporting-Analytics. Created all email blasts, promotional campaigns, managed Instagram, influencers. Customer acquisition and incentives. ● Assisted with East Coast Sales and supported entire US sales team. Show setup, road appointments. ● Responsible for entire wholesale customer service and shipping. Managed Shopify e-commerce store and customer service. Show less



SAM.

• France
• Insurance
• 1 - 100 Employee

• eCommerce /Wholesale Customer Service

  • Jul 2016 - Apr 2017

  ● Handled eCommerce customer service on Magento Platform which included customer response, solving customer issues, repairs, orders and returns. ● Insured all wholesale orders were shipped on time and in compliance with majors. Accurate dialog with 3PL ● Handled eCommerce customer service on Magento Platform which included customer response, solving customer issues, repairs, orders and returns. ● Insured all wholesale orders were shipped on time and in compliance with majors. Accurate dialog with 3PL



Jerry Leigh of California

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Senior Wholesale Customer Service for David Lerner NY

  • Dec 2014 - Jul 2016

  ● Orchestrated over 4 Million dollars in orders and supported 6 sales managers while offering superior customer service. ● Liaison between production and design. Submission of PRF’s, direction for all packaging and ticketing. ● Joor maintenance, inventory accuracy, style log ● Created legal documents and forms ● Responsible for all wholesale show coordination ● Orchestrated over 4 Million dollars in orders and supported 6 sales managers while offering superior customer service. ● Liaison between production and design. Submission of PRF’s, direction for all packaging and ticketing. ● Joor maintenance, inventory accuracy, style log ● Created legal documents and forms ● Responsible for all wholesale show coordination



Moods of Norway

• Norway
• Apparel & Fashion
• 1 - 100 Employee

• Customer service/ Admin specialist

  • May 2013 - Dec 2014

  Ran the day to day wholesale business including customer service by email and phone, EDI, accounts payable, NuOrder, Blast Ramp, Amazon Portal, Zappos Portal, SPS, GXS, KWI, Silk, Image editing, product setup. Allocating all shipments. Ran the day to day wholesale business including customer service by email and phone, EDI, accounts payable, NuOrder, Blast Ramp, Amazon Portal, Zappos Portal, SPS, GXS, KWI, Silk, Image editing, product setup. Allocating all shipments.



Dress to Kill

• Brazil
• Textile Manufacturing
• 1 - 100 Employee

• Designer Assistant

  • May 2010 - Feb 2012

  Assistant to designer/owner in every aspect of her design and manufacturing business including Fabric/trim sourcing, clothing design, Bookkeeping utilizing QuickBooks creating all invoices, recording all credits, returns, and exchanges. Office Manager, Data entry utilizing Aims. Production manager for all in house orders, created cutting tickets, kept a running fabric and trim inventory, managed team of 15 Sewers and finishers. Shipping expert with UPS, FedEx, and USPS. Wholesale sales rep for east coast and west coast regions. Generated over 8 million in sales a year. Show set up, Merchandising, Met all sales goals. Retail shows. Office upkeep, quality control, team management, stylist to photo shoots and inventory control. Show less



Billionaire Boys Club & Ice Cream LLC

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• E-commerce Manager/ graphic designer/ showroom assistant

  • Jun 2006 - Jan 2010

  Responsible for all aspects of the E-commerce Urban Men’s apparel website including product photography, photo editing, color correction, resizing images utilizing Photoshop and Illustrator, creating new items and descriptions, kept track of all inventory, product names, measurements, customer service, charge backs and credit card holds, very familiar with UPS and FedEx, processed orders, packed orders, and Daily site management. Managed and updated Facebook and MySpace pages. Personal secretary to C.E.O, which included handling all daily calls, extra duties such as filing and faxing. Sales Rep assistant for wholesale division. Professionally handled all accounts throughout each season. Provided personalized styling to high profile celebrities at photo shoots. Hired and managed all interns. Show less