Experience

Be Aveda Institutes

• United States
• Education Administration Programs
• 1 - 100 Employee

• Retail Manager

  • Oct 2022 - Present

  • Conduct thorough follow-ups on negative reviews and address any concerns to create a better customer experience • Prepare detailed reports for analysis and decision-making in preparation for the following retail period • Monitor and manage inventory levels efficiently to reduce waste of product • Analyze results and trends from previous periods and prepare action plans to leverage the store’s strengths and address areas of opportunity. • Reduced company monthly loss by $1,400 by identifying product waste paired with miseducation Show less



Raw Hair Studio, LLC

• United States

• Event Coordinator

  • May 2018 - Present

  ●Negotiate with vendors to achieve the most favorable terms ● Hire personnel ● Manage all event operations (preparing venue, invitations etc.) ● Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards ● Oversee event happenings and act quickly to resolve problems ● Evaluate event’s success and submit reports ●Negotiate with vendors to achieve the most favorable terms ● Hire personnel ● Manage all event operations (preparing venue, invitations etc.) ● Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards ● Oversee event happenings and act quickly to resolve problems ● Evaluate event’s success and submit reports



Phanor Realty

• Administrative Assistant

  • Mar 2016 - Mar 2020

  ● Served as manufacturers/distributors liaison ● Collaborated with management on best practices for studio success ● Gave clients advice on how to maintain a hairstyle or look ● Explain the best ways to maintain hair health and it’s importance ● Maintain supplies needed for hair styling and promote products to clients ● Created customer care resources to elevate overall appointment experience ● Served as manufacturers/distributors liaison ● Collaborated with management on best practices for studio success ● Gave clients advice on how to maintain a hairstyle or look ● Explain the best ways to maintain hair health and it’s importance ● Maintain supplies needed for hair styling and promote products to clients ● Created customer care resources to elevate overall appointment experience



Vyola Ink Creative Studio

• United States
• Advertising Services

• Project Coordinator

  • Dec 2015 - Nov 2018

  Identified and qualified prospective website and mobile app clients through research and marketing tactics.● Created custom business proposals specific to each client's requirements.● Established and maintained relationships with clients to ensure quality service and satisfaction.● Managed over 20 projects simultaneously, and effectively tracked all requirements to ensure smooth delivery.● Precisely defined project goals and developed benchmarks to gauge progress.● Developed comprehensive work plans, describing exactly how the job was to be done.● Ensured client's expectations were met or surpassed at every stage. Show less

• Junior Project Coordinator

  • Dec 2014 - Nov 2015

  Worked on a variety of small + large projects to assist with visual solutions for customers● Provided competitive market analysis on the e-commerce site and proposed suggestions to the design andavailable functionality● Prepare site update reports for submission to management on a regular basis.● Expertly strategized SEO/SEM campaigns across websites including blogs, email newsletters, ads & promotions



The Aaron's Company, Inc.

• United States
• Retail
• 1 - 100 Employee

• Sales Representative

  • Oct 2015 - May 2018

  ● Created daily log of prospective clients for outreach on latest products and latest store features and upgrades ● Tracked sales leads and effectiveness of marketing efforts to meet sales goals ● Spearheaded customer experience efforts both in person and via inbound calls ● Maintained merchandising upkeep to align with company guidelines ● Assisted General Manager with ensuring customers complaints and concerns were addressed ● Organize and schedule appointments for weekly and monthly meetings alongside logging in meeting minutes ● Created company letters, memo, forms etc. to be distributed to appropriate parties ● Assist in the preparation of regularly scheduled reports while creating and maintaining new filing system ● Updated office policies and procedures ● Order office supplies and research new deals and suppliers Show less