Experience

Bizly

• United States
• Software Development
• 1 - 100 Employee

• Customer Experience Associate

  • Apr 2022 - Present

  Respond to all inbound client communications within the Intercom/Bizly platform Source venues on behalf of our clients using the Bizly platform Liaison between venues and our clients to assure proper use of platform Audit and add new US and UK venue listings onto the platform Collaborate with Production & Design teams to assure our client’s needs are being addressed Alert engineering to all product bugs Provide demos of the Bizly platform to new and potential clients Created collateral to share with venues to help breakdown how Bizly works Responsible for weekly reporting updates-handoff to the Director of Customer Success Show less



Yaasa Studios Inc.

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Senior Customer Experience Manager

  • May 2019 - Mar 2022

  Handle all customer relations. Schedule and perform product demonstrations. Oversee shipping and order fulfillment. Enter sales into Quickbooks Online. Process and record all refunds. Manage third party vendor relationships. Communicate with warehouse fulfillment teams. Take customer calls, respond to customer emails, livechat, and text message inquiries. Track inventory. Handle all warranty claims, ship issues, and coordinate any pick-up and assembly needs. Handle all customer relations. Schedule and perform product demonstrations. Oversee shipping and order fulfillment. Enter sales into Quickbooks Online. Process and record all refunds. Manage third party vendor relationships. Communicate with warehouse fulfillment teams. Take customer calls, respond to customer emails, livechat, and text message inquiries. Track inventory. Handle all warranty claims, ship issues, and coordinate any pick-up and assembly needs.


InTouch Health
• United States
• Sales Administrator

  • May 2018 - May 2019


Foodbank of Santa Barbara County

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer services supervisor

  • Nov 2016 - Oct 2017

  Coordinate all volunteer warehouse staff schedules. Manage and create volunteer roles. Assist in warehouse volunteer staff recruitment. Coordinate all volunteer warehouse staff schedules. Manage and create volunteer roles. Assist in warehouse volunteer staff recruitment.