Experience

Patten Properties

• United States
• Real Estate
• 1 - 100 Employee

• Special Event Manager

  • Apr 2017 - Present

  Republic Grand Ranch and Deer Forest Republic Grand Ranch and Deer Forest



Annette's Touch Of Class

• new waverly, texas

• Seasonal Sales Associate

  • Jan 2005 - Present

  Maintain standard of excellence in customer service, within a fast-paced retail environment, including Houston Rodeo, Canton Trade Days, Nut Cracker Market and in their recently opened store front. Efficiently process transactions. Assist with store stocking, floor-sets and opening/closing procedures, set up and tear down of displays and booth. Maintain standard of excellence in customer service, within a fast-paced retail environment, including Houston Rodeo, Canton Trade Days, Nut Cracker Market and in their recently opened store front. Efficiently process transactions. Assist with store stocking, floor-sets and opening/closing procedures, set up and tear down of displays and booth.



Yummy Yummy Mongolian Grill

• willis, texas

• Director Of Operations

  • Feb 2013 - Jul 2014

  Opening GM Responsible for establishing SOP, coordinating utility and vendor installations. Scheduling and attendance of inspections Compilation of inventory list/setting of pars for future orders Establishing vendor accounts for beer, wine and spirits Ad placement and content, Acquiring promotional items such as signs, glass wear, bar utensils and table tents. Responsible for recruiting and training of new restaurant staff. Implementation of policies and procedure for managers and service staff. Constructing reward incentives to motivate staff and drive sales. Personally designed dessert, sake, beer, speciality drink, wine and children's menus Maintain employee records/audit TABC certifications. Customizing POS system, discount structure and customer loyalty/frequent diner program. In person promotion reaching out to local businesses offices and merchants. This location was turned over to the AGM so I could return to Wild Ginger. I continued to work closely with the management as needed to aid in the staff and brand development. Show less



Wild Ginger

• conroe, texas

• Operations and Events Manager

  • Jul 2010 - Jul 2014

  My employment with Wild Ginger was a rewarding and challenging learning experience that allowed me to develop greatly as a leader. •During the first year I worked closely with the GM to create and implement new rules and policies to reduce staff turn over, drive sales and elevate service standards by setting clearly defined and enforced expectations, improving the training structure and enhancing the focus on team work. •Our decision to utilize technology based scheduling optimized communication and facilitated increased flexibility and employee satisfaction with their ability to attain monetary goals, maintain school and personal obligations. There was an immediate elevation in moral, a noticeable increase of productivity and vast reduction in the frequency of call outs and scheduling conflicts. •Early on it was recognized that the organization of catering and group events came naturally and I was asked to coordinate all future events, taking time to help the host design a menu in tune with their budget and preferences. •My commitment to create effective communication within a culturally diverse staff was key in preparation for upcoming events and anticipated high volume periods such as graduation, holidays and local conventions, Through the duration of my employment I worked closely with vendors to create promotions through the assessment of national marketing campaigns and health/social trends, while utilizing volume and manufacture discounts to maximize profits and push on hand inventory more efficiently. Monthly assessment of the content, cost and rate of return for external marketing campaigns, development of a smart phone app, an increased budget for online advertising and the introduction of loyalty cards were key tools in expanding our customer base. **Wild Ginger had record sales for May 2014 exceeding any month in the past 5 years. - Letter of recommendation available on request. Please Contact GM Lourdes DeHart Show less



LA Toretta Del Lago Resort

• montgomery, texas

• Bartender

  • Apr 2011 - Jan 2012

  5 Diamond Resort catering to large corporate events, conventions and weddings. Upholding strict standards of guest service and operating procedures. Set up and maintain 2,400 sq ft area including piano lounge and bar area, sushi bar and patio. Nightly inventory audit for next days requisition. Procurement of requisitioned items Preparation of unique specialty drinks Scopious knowledge of wine and spirits Co-ordination with banquet and kitchen managers in preparation for corporate mixers and private dinners. Accurate billing/verification for room charges and corporate tabs. Processing of credit card and cash transactions/balance of till. Immediate assistance to other outlets during large events. Time management and ability to address guest request while maintaining composure in a high stress fast paced environment. **My employment with La Toretta was a second job and I left when I was offered a full time management position at Wild Ginger. Show less



Perimeter Art Gallery

• 2365 rice blvd, houston, tx 77005

• Assistant Curator

  • Feb 2002 - Mar 2004

  Maintaining Gallery inventory and display. Guiding guest in proper archival framing techniques and frame selection, including off premise consultations for business and home owners. Clerical and marketing responsibilities, including the organization of charity showings benefitting local non-profit organizations and attendance of local networking events. Maintaining Gallery inventory and display. Guiding guest in proper archival framing techniques and frame selection, including off premise consultations for business and home owners. Clerical and marketing responsibilities, including the organization of charity showings benefitting local non-profit organizations and attendance of local networking events.



Baker St. Pub Rice Village

• 5510 morning side dr. houston, tx

• Bartender

  • Feb 2001 - Mar 2004

  Leading peak hour shifts in a high volume environment with full service kitchen and bar. Providing motivation, guidance and direction to subordinates, including training and monitoring performance. Quick calculation of order totals during peak volume periods. Handling large amounts of money nightly. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Resolving Conflicts and Negotiating with Others, Handling complaints, settling disputes, and resolving grievances and conflicts, limit problems and liability related to customers' excessive drinking by monitoring their consumption and behavior taking steps such as persuading customers to stop drinking, slowing their rate of beverage service and encouraging food service, or ordering taxis or other transportation for intoxicated patrons. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, beer and spirits. Take beverage orders from serving staff or directly from patrons. Clean bars, work areas, and tables. Order or requisition liquors and supplies. Show less



Dave and Busters

• Houston, texas

• Cocktail Shift Leader/Bartender

  • Jun 1998 - Oct 2001

  Food and Beverage service in multiple outlets, including back service well providing all alcoholic beverages for dining too guest. Guest relations and sales promotion in Midway and Billiard areas. Set up service and tear down of large corporate banquets and private parties. Adhering to strict corporate SOP standards. Lead trainer teaching 2 week course for new service staff, including assessment, testing and development of groups of 2-1 Periodic reassessment of staff menu knowledge and performance. Nightly audit of completion of closing duties by subordinates. Pre-shift anticipation and delegation of crew responsibilities pertaining to events and volume, ensuring that processes comply with laws, regulations, or standards. Reducing labor cost by adjusting staff out time in flow with volume. Show less