Experience

Monsieur Marcel Gourmet Market & Restaurant

• United States
• Retail
• 1 - 100 Employee

• Host

  • 2023 - Present

  Quickly and effectively rectify any guest’s unsatisfied experience and provide positive and constructive feedback for customer retention.



Redbird

• Host

  • Sep 2022 - Sep 2023

  Los Angeles, California, United States • Check emails and voicemails; forward to departments, schedule and manage RSVP calendar. • Oversee administrative duties including responding to calls and managing communications traffic between customers and different departments. • Quickly and effectively rectify any guest’s unsatisfied experience and provide positive and constructive feedback for customer retention.



The Creative Couch

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Assistant Director

  • Aug 2022 - Aug 2022

  Dallas, Texas, United States • Assisted in casting, reviewed script drafts, and coordinated talent call times. • Problem-solved minor emergencies involving talent schedule, miscommunications, and finding new caterers at last minute. • Scribed, scheduled, and emailed production meetings, and provided creative feedback. • Monitored cast and crew adherence to the health and safety protocols.



Production Plus Ltd

• Brand Ambassador

  • Jan 2018 - Jul 2022

  Los Angeles Metropolitan Area RESPONSIBILITIES Maintained accurate notes of changes and requests for each event. Resolved issues with client onsite, producing over 15 smooth events. Effectively supervised staff of 16 personnel by implementing company policies, protocols, work rules and schedules. Improved customer engagement during slow periods by staying engaged and listening to staff recommendations. STAFF MANAGEMENT Supervised events from start to finish using effective crowd control… Show more RESPONSIBILITIES Maintained accurate notes of changes and requests for each event. Resolved issues with client onsite, producing over 15 smooth events. Effectively supervised staff of 16 personnel by implementing company policies, protocols, work rules and schedules. Improved customer engagement during slow periods by staying engaged and listening to staff recommendations. STAFF MANAGEMENT Supervised events from start to finish using effective crowd control methods. Coordinated efficient set-up and clean-up for each event for quick event turnarounds. Inspection of the area at the end of each shift for overall cleanliness and check supply quantities for reordering and restocking, when applicable. Show less



Underground Utilities

• United States
• Construction
• 1 - 100 Employee

• Assistant Superintendent

  • Aug 2021 - Jun 2022

  Los Angeles Metropolitan Area • Developed and maintained interpersonal relationships with customers, suppliers, and external partners. • Managed and arranged new meetings and appointments, prepared and distributed memos and forms. • Supported and facilitated the completion of regular reports. • Pivoted and found solutions when suppliers or contractors backed out.



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administration

  • Jan 2021 - May 2021

  Los Angeles Metropolitan Area



The Creative Couch

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Production Assistant

  • Sep 2019 - Jan 2020

  Dallas, Texas, United States



Volunteers of America

• Non-profit Organizations
• 700 & Above Employee

• Healthcare Specialist

  • Sep 2015 - Sep 2019

  Dallas/Fort Worth Area



MACS CONSULTANTS LLC

• Project Manager

  • 2017 - 2018

  Fort Worth, Texas, United States Assist in oversight and coordination of residential restoration project. This included working with insurance adjusters, scheduling and coordination, payroll, and ordering material supplies for contractors. Record all income received from clients. Ensure all contractors understand all aspects of their responsibilities, and ensure a thorough understanding of the duties and organizational structure. Keep a record of updates of the payment for city permits, allowance, material… Show more Assist in oversight and coordination of residential restoration project. This included working with insurance adjusters, scheduling and coordination, payroll, and ordering material supplies for contractors. Record all income received from clients. Ensure all contractors understand all aspects of their responsibilities, and ensure a thorough understanding of the duties and organizational structure. Keep a record of updates of the payment for city permits, allowance, material reimbursements, payment installs. Reviewed and verified site purchases and construction charges. Show less



Knightvest Residential

• United States
• Real Estate
• 100 - 200 Employee

• Assistant/Property Manager

  • Sep 2015 - Nov 2016

  Dallas, Texas • Responsible for the oversight and daily operations of a newly acquired 114 apartment community property currently undergoing planned construction and renovation. This includes all vendor inquiries concerning the property and financial/accounting reporting, invoice processing, deposits, weekly, monthly, quarterly, and/or annual reports as directed by corporate office; and resident account reconciliation; • Attend monthly construction meetings and prepare weekly renovation tracking… Show more • Responsible for the oversight and daily operations of a newly acquired 114 apartment community property currently undergoing planned construction and renovation. This includes all vendor inquiries concerning the property and financial/accounting reporting, invoice processing, deposits, weekly, monthly, quarterly, and/or annual reports as directed by corporate office; and resident account reconciliation; • Attend monthly construction meetings and prepare weekly renovation tracking reports; • Assist in aggressive collection of rents and fees, to reduce delinquency and debt write offs; • Maintain an acceptable occupancy rate to increase operating income; • File evictions in court for all delinquent accounts; • Motivate administrative, leasing and maintenance staff to cultivate an atmosphere of excellence; • Resolve resident complaints and when necessary enforce community policies; and • Perform physical external property inspection and conduct final inspection of make ready units.

• Leasing Professional

  • Jan 2015 - Sep 2015

  • Conducted apartment tours, communicated selling features and benefits of property and addressed any questions; • Completed lease packages and all related documentation; • Collected fees, deposits and maintained records of transactions. • Qualified and followed-up with prospective tenants, and coordinated move-in and move-out; • Provide input regarding the development of annual operating and capital budgets for the community, and assisted in developing programs, procedures, and… Show more • Conducted apartment tours, communicated selling features and benefits of property and addressed any questions; • Completed lease packages and all related documentation; • Collected fees, deposits and maintained records of transactions. • Qualified and followed-up with prospective tenants, and coordinated move-in and move-out; • Provide input regarding the development of annual operating and capital budgets for the community, and assisted in developing programs, procedures, and other strategies to ensure achievement of these financial goals; • Assisted in developing external marketing strategies and vacancy advertisements; and • Enhanced quality of life for residents by organizing and promoting community events and activities.



JOC PR

• Internship

  • Sep 2014 - Dec 2014

  Making cold-calls to potential sponsors for the clients upcoming charity fundraisers and foundation, create a spreadsheet of new potential sponsors, send emails informing committed sponsors details of the clients charity, and updating list regarding media and sponsors. Write media advisory.



BG Staffing

• Leasing Professional

  • Sep 2014 - Dec 2014

  Tour apartmernts homes and condos and answer prospective resident's questions while providing a professional, positive and engaging experience for prospects while touring the community, Assist in the preparation of marketing material to include newsletters, market surveys and resident activities, Process apartment applications and lease renewals, accurately completing all related paperwork,



The University of Texas at Arlington

• United States
• Higher Education
• 700 & Above Employee

• Front desk assistant

  • Jan 2014 - May 2014



Wrapped in Wellness

• Wrapping Tech

  • May 2013 - Aug 2013



Victoria’s Secret & Co.

• United States
• Retail
• 300 - 400 Employee

• cashier

  • Jun 2012 - Aug 2012