Experience

Service Unlimited Inc.

• Facilities Services
• 1 - 100 Employee

• Public Image Coordinator

  • Jun 2023 - Present

  Focusing on customer connections, social media marketing, and enriching our culture. I seek to get us closer to our business goals through better brand representation and strengthening our team from within.

• Customer Service Coordinator

  • Aug 2019 - Jun 2023

  - Answering customer service requests by dispatching qualified technicians in a timely manner. - Scheduling HVAC technicians to perform and complete contracted maintenance on time. - Sourcing, quoting, and purchasing repair parts as necessary. Recommending technician advised repairs to customers. - Preparing, reviewing, and invoice customer service bills within 2 weeks of completed work. *Head of event/sunshine committee, committed to giving back to our team for their hard work and supporting our local community via fundraisers/5k/donations/etc. Show less



Delaware Opthalmology Consultants

• United States
• Medical Practices

• Patient Service Representative

  • May 2018 - Aug 2019

  Scheduled patient appointments with appropriate physicians. Checked in patients for their appointments. Checked out patients and collected payments. Assisted in insurance authorization when needed. Scheduled patient appointments with appropriate physicians. Checked in patients for their appointments. Checked out patients and collected payments. Assisted in insurance authorization when needed.



Stericycle

• United States
• Hospitals and Health Care
• 700 & Above Employee

• On Call Specialist

  • May 2017 - May 2018

  Handled on call schedules for multiple answering service sites.

• Inbound Customer Service Representative

  • Jun 2014 - May 2017

  Answered high volume of inbound calls. Took accurate messages to relay to customers. Dispatched emergency calls to customer let protocols. Culture Ambassador for Wilmington Office - event planning, community outreach, culture enrichment.