Chrissy Ruiz
Product Manager at RethinkCare- Claim this Profile
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Topline Score
Bio
Allison Teasdale
Chrissy is excellent to work with. She's candid about what’s realistic in terms of client requests and timelines, which helps me set expectations with our customers and deliver on our commitments. I appreciate her willingness to always answer my many questions or talk through challenging scenarios to find solutions that fit the client's needs, as well as our internal business needs. She's very open to our Client Success acting as the voice of the client and taking that feedback into account when prioritizing work. It’s critical for Client Success and Product to work closely, and she consistently makes that important work very easy.
Peter Wahlberg
Christina is creative, collaborative, and able and willing to adapt to deliver resources critical to the success of the sales team. On more than one occasion her intervention has been critical to saving or creating opportunities. She has always been enthusiastic to adapt what we can do with the needs of the clients we serve and an outstanding resource for achieving it. She is always open to creative solutions to support unusual requests. Christina is not merely a brilliant support to me, but she is a pleasure to work with and instrumental to our ability to support clients and the organization as a whole.
Allison Teasdale
Chrissy is excellent to work with. She's candid about what’s realistic in terms of client requests and timelines, which helps me set expectations with our customers and deliver on our commitments. I appreciate her willingness to always answer my many questions or talk through challenging scenarios to find solutions that fit the client's needs, as well as our internal business needs. She's very open to our Client Success acting as the voice of the client and taking that feedback into account when prioritizing work. It’s critical for Client Success and Product to work closely, and she consistently makes that important work very easy.
Peter Wahlberg
Christina is creative, collaborative, and able and willing to adapt to deliver resources critical to the success of the sales team. On more than one occasion her intervention has been critical to saving or creating opportunities. She has always been enthusiastic to adapt what we can do with the needs of the clients we serve and an outstanding resource for achieving it. She is always open to creative solutions to support unusual requests. Christina is not merely a brilliant support to me, but she is a pleasure to work with and instrumental to our ability to support clients and the organization as a whole.
Allison Teasdale
Chrissy is excellent to work with. She's candid about what’s realistic in terms of client requests and timelines, which helps me set expectations with our customers and deliver on our commitments. I appreciate her willingness to always answer my many questions or talk through challenging scenarios to find solutions that fit the client's needs, as well as our internal business needs. She's very open to our Client Success acting as the voice of the client and taking that feedback into account when prioritizing work. It’s critical for Client Success and Product to work closely, and she consistently makes that important work very easy.
Peter Wahlberg
Christina is creative, collaborative, and able and willing to adapt to deliver resources critical to the success of the sales team. On more than one occasion her intervention has been critical to saving or creating opportunities. She has always been enthusiastic to adapt what we can do with the needs of the clients we serve and an outstanding resource for achieving it. She is always open to creative solutions to support unusual requests. Christina is not merely a brilliant support to me, but she is a pleasure to work with and instrumental to our ability to support clients and the organization as a whole.
Allison Teasdale
Chrissy is excellent to work with. She's candid about what’s realistic in terms of client requests and timelines, which helps me set expectations with our customers and deliver on our commitments. I appreciate her willingness to always answer my many questions or talk through challenging scenarios to find solutions that fit the client's needs, as well as our internal business needs. She's very open to our Client Success acting as the voice of the client and taking that feedback into account when prioritizing work. It’s critical for Client Success and Product to work closely, and she consistently makes that important work very easy.
Peter Wahlberg
Christina is creative, collaborative, and able and willing to adapt to deliver resources critical to the success of the sales team. On more than one occasion her intervention has been critical to saving or creating opportunities. She has always been enthusiastic to adapt what we can do with the needs of the clients we serve and an outstanding resource for achieving it. She is always open to creative solutions to support unusual requests. Christina is not merely a brilliant support to me, but she is a pleasure to work with and instrumental to our ability to support clients and the organization as a whole.
Credentials
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Pragmatic Certified Product Manager
Pragmatic InstituteJun, 2023- Oct, 2024
Experience
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RethinkCare
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United States
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Health and Human Services
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1 - 100 Employee
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Product Manager
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May 2022 - Present
- Partners with Engineering, QA, and Design on end-to-end delivery of B2B2C app via web and mobile (300k daily active users, internationally); aims to provide e-learning and clinical support to neurodiverse individuals, from childhood through adulthood- Drives product evolution by owning a development roadmap that accounts for strategic business goals, user needs, and the competitive landscape- Manages product launches by leading internal training sessions, creating feature documentation, and collaborating with marketing on value story, launch timing, and communication strategy- Applies data-driven mindset to identifying enhancements and tracking successKey Successes:- Led end-to-end delivery of a new core product offering which provides support for neurodiverse individuals in the workplace via live expert consultation and self-service content streaming; led to ~$1.2mil in new contracts in the first month after release; projected $3mil and $10mil related ARR in 2023 and 2024, respectively- Managed the build and migration of 2000+ customers to the new RethinkCare experience; included collaborating with integration partners, solving for potential edge case issues, and rolling out a seamless transition on time Show less
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Associate Product Manager
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Apr 2021 - Apr 2022
Key Successes:- Led the development and launch--under the supervision of Senior Product Manager--of the Parenting solution, which includes live expert consultation, a content library, and an admin toolkit; accounted for ~60% of annual revenue in 2022- Spearheaded development of Wearables integration with Apple Health and Fitbit to deliver smart recommendations to users based on their other daily activities, contributing to a 42% increase in engagement in the first month after launch
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Kazoo HR
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Public Relations and Communications Services
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Operations Lead
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Jan 2018 - Oct 2019
- Advocated for customers by acting as liaison between Customer Success, Product, and Engineering to prioritize escalated bugs and feature requests - Analyzed customer engagement data to create customer-facing dashboards and reports for use during Business Reviews, to help predict renewals, and to aid product development - Owned relationship with rewards vendor; implemented and managed rewards program, including storefront, reporting, support issues, and email content Key Successes: - Drove sunset of legacy product, including assessment of potential revenue loss, communication with customers, and scope estimation of enhancements to new product to accomplish similar objectives - Implemented intake process to aid prioritization and planning of tickets submitted by customer-facing teams Show less
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Humana
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Brazil
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Professional Training and Coaching
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Business Analyst
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Oct 2016 - Dec 2017
- Analyzed feedback inputs to pinpoint opportunities; reported insights and recommendations to improve user engagement and satisfaction to executive team; led implementation of programs and processes to address improvement areas- Acted as the service operations subject matter expert on cross-functional projects
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Community Moderator
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Jul 2014 - Oct 2016
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Champaign County Health Care Consumers
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United States
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Medical Practices
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1 - 100 Employee
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Intern
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Jan 2014 - May 2014
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Education
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2018 - 2021
DePaul University
Master of Business Administration - MBA -
2010 - 2014
University of Illinois Urbana-Champaign
Bachelor of Science (B.S.), Community Health
Community
