Chief Operating Officer

• May 2022 - Present

Executive Vice President

• Sep 2016 - Feb 2022

Senior Vice President

• May 2012 - Sep 2016

Principal Consultant

• 2008 - May 2012

Consulted with PSI’s full-service child support offices to identify innovations in processes and systems to improve its service offering. Through the evaluation of existing standard operating procedures, as well as the limitations inherent in the state automated systems, she assisted in the development of complementary technology and processes to create operational efficiencies, including case stratification, predictive analytics and management dashboards.

Client Relationship Executive

• 2006 - 2008

As PSI moved from a line-of-business oriented, to a cross-business, geographic model, she provided client relationship oversight for PSI’s child support and government health operations in Maryland, New Jersey, Ohio, Pennsylvania, Virginia, Washington D.C., and West Virginia.

Vice President

• 2003 - 2006

Provided expert analysis of child support program procedures and operations and had executive oversight for all of PSI’s full service child support offices. She also served as the contract executive for the PSI-operated, full-service child support offices serving Buncombe, Onslow, and Polk Counties in North Carolina. She conducted detailed analysis of organizational structure, workflows, and automated system issues and set appropriate goals aimed at continuous process improvement. Provided expert analysis of child support program procedures and operations and had executive oversight for all of PSI’s full service child support offices. She also served as the contract executive for the PSI-operated, full-service child support offices serving Buncombe, Onslow, and Polk Counties in North Carolina. She conducted detailed analysis of organizational structure, workflows, and automated system issues and set appropriate goals aimed at continuous process improvement.

Assistant Director

• 1991 - 1999

Began as a case worker in a local field office, then served as policy lead and trainer before being promoted to Assistant Director in 1996. As Assistant Director, she administered the division’s license revocation, new hire reporting, and program evaluation functions. She also designed and implemented an access and visitation program for non-custodial parents. Began as a case worker in a local field office, then served as policy lead and trainer before being promoted to Assistant Director in 1996. As Assistant Director, she administered the division’s license revocation, new hire reporting, and program evaluation functions. She also designed and implemented an access and visitation program for non-custodial parents.