Experience

Ascent

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Relationship Manager

  • Feb 2016 - Present

  Mango and Ascent company. Ascent delivers software development and data services to global organisations in long-term engagement models. We work at the intersection of software and data, helping businesses create value, scale and repeated success. We specialise in digital strategy definition, mathematical and commercial problem solving, enterprise software development, IoT solutions, integration and automation, AI, DevOps optimisation and modernisation of applications, data and platforms. Mango and Ascent company. Ascent delivers software development and data services to global organisations in long-term engagement models. We work at the intersection of software and data, helping businesses create value, scale and repeated success. We specialise in digital strategy definition, mathematical and commercial problem solving, enterprise software development, IoT solutions, integration and automation, AI, DevOps optimisation and modernisation of applications, data and platforms.



Mango Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Relationship Manager - Mango An Ascent Company

  • Feb 2022 - Aug 2022

  Helping our customers connect data + software + purpose to drive extraordinary positive business outcomes.

• Business Development & External Training Services Manager - Mango An Ascent Company

  • Oct 2020 - Feb 2022

  Leading our dedicated L&D solutions and business development operations, I empowered our customers understand the benefits in becoming a data-driven business. Working with our passionate and world class team of Data Scientists, Engineers and Software Developers, I helped our customers find impactful analytic initiatives, build world class data science teams and support them towards a data-led cultural shift.#datadriventransformation

• Customer Success Manager- Mango Business Solutions

  • Apr 2019 - Oct 2020

  Customer Success can be defined as the ongoing efforts of an organisation to continue delivering value to the customers. As Mango's dedicated CSM I strove to delight our customers, keeping our core values at the heart of every client interaction. Our mission is to empower informed decision-making using data science & advanced analytics and my role as the business CSM was to ensure that each engagement with us was positive.

• Account Director- Life Science Mango Business Solutions

  • Feb 2016 - Apr 2019

  Responsible for Key Account Management of our Pharmaceutical, Life Science and Healthcare customers. Part of an amazing team of Data Scientists, Data Engineers, Technical Architects and Software Developers, I actively supported our clients by delivering effective solutions to enable effective data analytics within various groups within these organisations. Working with Fortune 500 Pharma companies in their; Clinical Pharmacology, Biostatistics, Bioinformatics, Statistical Programming, PK/PD, Vaccines, Genomics and Health Economics teams, I was responsible for the daily sales and account management of these clients. I actively sought to understand the real-world analytic & compliance challenges these areas faced and maintained my work ethic goals of always focusing on a successful outcome for the client and for Mango. Promoted to business CSM April 2019.



Park Place Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager- NCE Computer Group

  • Jan 2010 - Jan 2016



H.C. Starck Tungsten Powders

• Germany
• Chemical Manufacturing
• 200 - 300 Employee

• Export Compliance Manager / Customer Service Specialist

  • Jan 2005 - Jan 2010



Charles Faye Estate Agents

• United Kingdom
• Real Estate

• Senior Negotiator

  • Apr 2003 - May 2005



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Lead- IFA Service Centre

  • Jul 1998 - Apr 2003

  Team lead in IFA call centre - complex call handling and coaching of call operatives. Recruitment lead and appraisal management. Team lead in IFA call centre - complex call handling and coaching of call operatives. Recruitment lead and appraisal management.



Freelance

• Surrey, England, United Kingdom

• Fully qualified Florist

  • May 1993 - Jun 1998

  Fully qualified florist from Southwark college London and Merrist Wood Worplesdon Horticultural and agricultural college Surrey. Level 3 NVQ, and 4 C&G diploma in Floristry, Botany and business. Fully qualified Florist working in London and Surrey in award winning florists. Interflora Diploma status. Moyses Stevens level trained. Freelance work undertaken for corporate venues, weddings and funerals. Fully qualified florist from Southwark college London and Merrist Wood Worplesdon Horticultural and agricultural college Surrey. Level 3 NVQ, and 4 C&G diploma in Floristry, Botany and business. Fully qualified Florist working in London and Surrey in award winning florists. Interflora Diploma status. Moyses Stevens level trained. Freelance work undertaken for corporate venues, weddings and funerals.