Experience

NJ Juvenile Justice Commission

• Government Administration
• 1 - 100 Employee

• Senior Correction Officer

  • Dec 2011 - Present

  Senior Correction Officer @ New Jersey Training School for Boys. Senior Correction Officer @ New Jersey Training School for Boys.



Millennium Systems International

• United States
• Software Development
• 100 - 200 Employee

• Software Support Specialist

  • 2011 - 2011

  -Support clients via phone and RDP software to repair problems, and also conduct remote trainings. -Help each individual client understand the software, regardless of their technical abilities. -Update tickets, client info, and knowledge base documents. -Support clients via phone and RDP software to repair problems, and also conduct remote trainings. -Help each individual client understand the software, regardless of their technical abilities. -Update tickets, client info, and knowledge base documents.



Cantor Fitzgerald

• United States
• Financial Services
• 700 & Above Employee

• Desktop Support Engineer

  • 2008 - 2011

  -Configure, install, and support PC workstations, software, hardware, printers, Blackberry's (BES), IP Phones (Cisco), and other peripherals in a large-scale network consisting of 6,500 users.-Main support was working directly on the trading floor with the traders and brokers, in a fast paced work environment. Support for specific trading applications such as Bloomberg, Fidessa, and Reuters.-Relocate technology equipment as required for office moves.-Support end-users on site, or via remote connection using Goverlan, or Dame-ware.-Knowledge and ability to troubleshoot network connectivity issues.-Build, test, and deploy new machines and equipment for hot swaps, upgrades, and new users.-Maintain user accounts with Active Directory, resetting passwords, disabling and enabling accounts. Show less

• Database Engineer

  • 2008 - 2011

  -Work directly with end users to identify and troubleshoot the root cause of the problem.-Support and communicate custom requests through trouble ticket system.-Manage and prepare incoming/outgoing customer tape backups.-Install and troubleshoot customer servers copper and fiber cross connects.-Perform and execute installation projects.-When required, escalate events in a timely manner to the appropriate support team.-Monitor and control access to Data Center, preventing unauthorized access.-Installation and termination of CAT5e, CAT6, Fiber (Multi & Single Mode), and Coaxial Cable. Show less



Spartech Solutions LLC

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Technical Support

  • 2008 - 2008