Experience

Sensée

• United Kingdom
• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Advisor

  • Mar 2017 - Present

  I am currently working in insurance doing new business quotes taking customers through their journey start to finish as well as quote acceptance so i am making sure if a customer has done the quote themselves that they have what they need. I am currently working in insurance doing new business quotes taking customers through their journey start to finish as well as quote acceptance so i am making sure if a customer has done the quote themselves that they have what they need.



DDC OS

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Advisor

  • Aug 2016 - Mar 2017

  My duties included all aspects of customer service for an energy company called GB ENERGY. Taking meter readings to generating bills and tidying up accounts for customers. Also helping understand their energy usage and accounts. My duties included all aspects of customer service for an energy company called GB ENERGY. Taking meter readings to generating bills and tidying up accounts for customers. Also helping understand their energy usage and accounts.



Parseq

• United Kingdom
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Sales Advisor

  • May 2015 - Aug 2016

  My duties included sales and sales through service. I have worked on several campaigns here I started on EE selling additional lines and devices, then moved on to British Gas selling gas and electricity. Finally i worked on behalf of EDF Energy obtaining sales through service - upgrading existing customers' accounts and signing them up for dual fuel. I have learnt a lot during this job as I didn't have much previous experience in sales, so it was a new challenge. I have been able to use my customer service skills to build a rapport with customers in order to find out what their needs are.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• customer experience advisor

  • Aug 2014 - May 2015

  While working here I was dealing with customers' queries and orders, as well as providing general customer service. Problem solving was also a major part of my job. My main priorities in this job were to make sure the customers had a good experience with the company when they needed to contact it, and sorting things out if and when they went wrong. My day to day duties included customer service, delivery queries, order management and also cancellation and exchange requests (which in part meant dealing with other companies who Currys/PCWorld sold items for in their stores).



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer experience advisor

  • Feb 2004 - Sep 2013

  I first started here working for Freeserve, which later became EE. I worked in a variety of roles during my time here, including technical as well as general customer support, and moved from dial-up to broadband and fibre as technology progressed. My last few years here were spent working in Escalations, dealing with high level customer complaints regarding broadband and home phones. This meant taking ownership of issues - listening to the customer to find out exactly what their issues were and then doing everything I could to resolve them as quickly and efficiently as possible, whilst also providing reassurance to the customer throughout the process. This often involved dealing directly with BT Wholesale and EE's executive office. I gained my NVQ levels 1, 2 and 3 in Customer Service while in this job. I was also involved in helping to train new starters and often assisted team leaders with more complex cases.