Experience

SETAS Ltd.

• Director

  • Jun 2017 - Present

  SETAS (Specialist Employment, Training and Advice Services) delivers programmes and services across London and the South East. Specialists in delivering Skills, Employment, Disability-related, Health-and-Well-being programmes.Additional services include - Contract operational support: implementation, recruitment, mapping, performance improvementInterim management: delivery support, holiday cover and management shortages, supply chainCPD for staff: disability and… SETAS (Specialist Employment, Training and Advice Services) delivers programmes and services across London and the South East. Specialists in delivering Skills, Employment, Disability-related, Health-and-Well-being programmes.Additional services include - Contract operational support: implementation, recruitment, mapping, performance improvementInterim management: delivery support, holiday cover and management shortages, supply chainCPD for staff: disability and health-related matters, caseloads, employer-engagement, bespokeConsultancy services - programme design and set-up, budgets and financial planning, KPIs. Show more Show less



SURREY & SUSSEX HEALTHCARE

• Patient Experience Lead

  • Oct 2017 - Present



NHS Guildford and Waverley CCG

• Planned Care Commissioning Manager an then Senior Planned Care Commissioning Manager

  • Dec 2013 - 20163 years

  Responsible for driving through commissioning activities across a number of Planned Care areasProject Manage and lead specific projects as directed by the Head of Clinical CommissioningMapping of patient pathways and care pathwaysThe role supports the organisation in driving transformation of the commissioned Planned Care services as well as planning, commissioning and implementing new servicesResponsible for developing Planned Care Business Cases and PID's as appropriate… Responsible for driving through commissioning activities across a number of Planned Care areasProject Manage and lead specific projects as directed by the Head of Clinical CommissioningMapping of patient pathways and care pathwaysThe role supports the organisation in driving transformation of the commissioned Planned Care services as well as planning, commissioning and implementing new servicesResponsible for developing Planned Care Business Cases and PID's as appropriate, ensuring clinical commissioning governance is maintainedReviewing and developing service specifications, KPI's and information schedulesLeading on Planned Care commissioning portfolios such as Referral Support Service, Primary Care DVT Service, Ophthalmology LCS scheme, Health Coaching and Community Gynaecology ServiceCommunicating and interpreting key DataBusiness planning Developing and managing project information systems, using tight version controlDeveloping and maintaining excellent working relationships with key stakeholders, GP's and practice staff, Consultants and secondary care personnel, CCG lead GP's etcProviding and processing highly complex, sensitive and contentious informationPresenting information to a wide range of stakeholders in formal settingsDefusing potentially aggressive and antagonistic situations for the purpose of service delivery and improvementApplying change management approaches to achieve large scale changeDeputising for the Head of Clinical Commissioning as requiredLine Management of Project Support StaffEnsure projects are performance monitored and documented throughout by producing regular reports against agreed milestones and targetsDay to day responsibility for Referral Support Service including line management of staff and performance management of the service until the contract was transferred Show more Show less



Ashdown Forest Health Centre

• Lead Practice Nurse

  • Oct 2012 - Dec 2013



The Fairlands Practice

• Practice Nurse

  • Oct 2008 - 20113 years



International SOS

• Training Development Consultant

  • Jun 2006 - Sep 2008

• Coordinating Nurse

  • Jan 2005 - Jun 2006



Frimley Park Hospital NHS Foundation Trust

• Staff Nurse

  • Jan 2004 - Jan 2005



Guildford Nuffield Hospital

• Staff Nurse and then Lead Practitioner

  • Jun 2002 - Jan 2004



The Royal Free Hospital (Cordwainers Ward)

• Staff Nurse

  • Sep 2001 - Jun 2002