Sales Executive

• Oct 2021 - Present

Regional Manager

• Dec 2020 - Apr 2021

• Led a team of engineers, monitored performance and ensured the consistent achievement of project deliverables and commercial growth targets. • Promoted continuous improvement, delivered training to the team, assessed performance, conducted appraisals and recognised individuals’ needs for further coaching and training • Analysed performance, mapped trends and developed/implemented action plans to improve performance. • Developed the Business Plan for Region in conjunction with the Directors, identified commercial opportunities and led negotiations of new contracts. • Successfully diversified the service portfolio after introducing the latest technologies to address major industry issues, including the rise of Cyber-Crime and the migration of SME’s to the Cloud. Show less

Regional Manager

• Jan 2016 - Dec 2020

Now part of Calligo• Led a team of engineers, monitored performance and ensured the consistent achievement of project deliverables and commercial growth targets.• Promoted continuous improvement, delivered training to the team, assessed performance, conducted appraisals and recognised individuals’ needs for further coaching and training• Analysed performance, mapped trends and developed/implemented action plans to improve performance.• Developed the Business Plan for Region in conjunction with the Directors, identified commercial opportunities and led negotiations of new contracts.• Successfully diversified the service portfolio after introducing the latest technologies to address major industry issues, including the rise of Cyber-Crime and the migration of SME’s to the Cloud. Show less

Senior Techincal Consultant

• Jan 2015 - Dec 2015

Techincal Consultant

• Apr 2013 - Dec 2014

Technical Manager

• Apr 2009 - Apr 2013

• Headhunted by the Managing Director to return to the company based on previous excellent performance. • Delivered multiple technical solutions that addressed corporate business issues, including IT Telephony, technical server installations/security solutions and Windows, Sophos and Virtualisation solutions. • Provided supervision, leadership and motivation to Level 1, 2 and 3 engineers to maintain performance and achieve set targets. • Headhunted by the Managing Director to return to the company based on previous excellent performance. • Delivered multiple technical solutions that addressed corporate business issues, including IT Telephony, technical server installations/security solutions and Windows, Sophos and Virtualisation solutions. • Provided supervision, leadership and motivation to Level 1, 2 and 3 engineers to maintain performance and achieve set targets.

Support Engineer

• Jun 2008 - Oct 2008

• Provided 1st, 2nd and 3rd line support to customers using Windows-based platforms, including to large Blue-chip clients, who had a mix of Epos tills running on Jonas and workstations. • Ensured that incident and service request details were aligned with internal procedures and SLAs. • Competently utilised LogMeIn reach and network edition to support servers remotely and Web Helpdesk to log calls. • Provided 1st, 2nd and 3rd line support to customers using Windows-based platforms, including to large Blue-chip clients, who had a mix of Epos tills running on Jonas and workstations. • Ensured that incident and service request details were aligned with internal procedures and SLAs. • Competently utilised LogMeIn reach and network edition to support servers remotely and Web Helpdesk to log calls.

Support Engineer

• Feb 2006 - Dec 2007

I worked at Taribo (Now part of Calligo) as a level 3 lead engineer delivering wide-ranging technical solutions to address corporate business issues from IT Telephony to technical server installations and security solutions. I supported a small team of Level 1, 2 and 3 engineers. I also specialised in the delivery of Windows, Sophos and Virtualisation solutions. I worked at Taribo (Now part of Calligo) as a level 3 lead engineer delivering wide-ranging technical solutions to address corporate business issues from IT Telephony to technical server installations and security solutions. I supported a small team of Level 1, 2 and 3 engineers. I also specialised in the delivery of Windows, Sophos and Virtualisation solutions.