Experience

Fixmer - Lyfra

• Belgium
• Wholesale
• 1 - 100 Employee

• Head of Order Entry and Customer service

  • Nov 2018 - Present

  Managing a team of 16 people located in the different sites, for Order Entry, Customer Service and Invoicing.- Set up a company-wide call center of 25+ people (In French, Dutch)- Introduced a CRM system (Microsoft Dynamics 365) - Identify areas of improvement for the ERP and CRM systems and propose solutions.- Solving daily ad hoc client related problems

• Prevention Advisor Level II

  • Feb 2016 - Present

  - Proposed solutions as a part of the Safety Committee and supervised their implementation, managing different stakeholders- Proposed cost-efficient solutions for safety improvement as a result of weekly warehouse checks

• Quality Specialist

  • Feb 2015 - Present

  Responsable for the implementation and monitoring of the autocontrol system in all of the current (Wijnegem - Lot - Oudsbergen - Evergem) and previous (Wommelgem - Genk - Drongen) sites in Belgium.- Led a project on business process monitoring and optimization, which resulted in the company obtaining a food quality certificate in 2015 (Autocontrolesysteem Groothandel) and its prolongation in 2018, 2021- Monitored logistics KPIs (shipping drops per hour, drivers per warehouse, number of customer complaints etc.) and proposed improvements based on the data Show less


VDL Nedcar
• Netherlands
• Automotive
• 700 & Above Employee
• Production Staff

  • 1998 - 2005